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Gateway Medical Center

4.3 (6 reviews)

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Walter L.

This was my first visit to Gateway Medical Center. Very friendly staff. The customer service is great!!

Entrance.

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8 months ago

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4 years ago

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5 years ago

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Arch Health Medical Group

Arch Health Medical Group

2.2(118 reviews)
0.3 mi•Rancho Bernardo

This medical group has gone was downhill over the last few years. I don't know if they are…read moreunderstaffed or what but everything moves in slow motion here. If you call to make an appointment expect to wait at least 10 minutes for someone to pick up the phone and when they do they are of no help what-so-ever. I waited over 6 hours to be seen in their urgent care on Saturday and on Monday, the urgent care doctor called me and told me to make a follow-up appointment with my primary care doctor and told me they set aside appointments just for this purpose and I should be able to get in that day or the following day. After more than 20 minutes of being on the phone I was advised that the soonest appointment with my doctor was 2 weeks out. I argued with the receptionist, then suddenly one week out was available. Frustrated, I drove all the way to my doctors office where the same receptionist offered me an appointment that day at 3pm with Dr. Tatum another doctor in my pcp's practice. Not wanting to wait another 3 hours, I decided to go back to urgent care. I told the receptionist I couldn't wait he smirks while the female receptionist next to him smiles and mocks me. What kind of gatekeeping bullshit is this? Push off your patients unless they are willing to drive to your office and see that absolutely no one is there and then offer an appointment? This experience made me realize this health group will not be there for me when I need them and now I'm looking for another health group to join. It's beyond frustrating though. I felt like I had a good relationship with my doctor but if they are going to hire terrible receptionists that don't care about their patients, its time to move on. I even spoke to a director there about my experience. I told the urgent care doctor what happened when I tried to make an appointment and she insisted I talk to the director, so I did. Outcome? nothing. Still can't get an appointment to see my doctor. Tomorrow I'm going to call my insurance provider and make a complaint. Not only am I being forced to make higher out of pocket costs, but my insurance carrier is being forced to pay more too.

Palamar Artch Health office's has a lot of different doctors. The staff here makes you feel…read morewelcome and are polite and professional and helps with all they can. They have a lab ex ray and a qiuck care. I see a few doctors here when needed. I highly recommend it. Dr Rao is one of the best Rheumatologist in California she is a very good doctor. I see her for advance Ra. I give them a 5 star for staff that's go above and beyond. 5 stars for having some amazing doctors like Doctor Rao 5 stars for clean offices Thank you I be back

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Arch Health Medical Group
Arch Health Medical Group - Paradise on schedule

Paradise on schedule

Arch Health Medical Group

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Sharp Rees-Stealy Rancho Bernardo

Sharp Rees-Stealy Rancho Bernardo

3.0(216 reviews)
2.0 mi•Rancho Bernardo

This place is busier and busier. It feels more like Kaiser then sharp. I am always waiting longer…read morethan my appointment time, to see my practitioner. And last minute cancellations and no one is covering them. The ADA parking is out of code with the federal and state mandates. So if that is something you need, plan for extra time to find a reasonable parking spot, bring a driver or use a ride share. Parking is atrocious for anyone needing ADA parking. This used to be the premiere health care, or at least second. And they are consistently slipping from that. The level of customer service at the front desk, the amount of time the doctors actually spend with you, makes me wonder if they have switched to a for profit healthcare system. Not horrible. Better than healthcare say in Alabama. But. There is a lot of room for improvement.

I had such a great experience at the SHARP Rancho Bernardo lab thanks to the amazing team there!…read moreEthan at the reception desk greeted me with a big smile, made eye contact, and had the kind of warm, friendly demeanor that instantly put me at ease. It may seem like a small thing, but it made a big difference--especially since lab work isn't exactly my favorite thing to do! As a bonus, Sarah, who drew my blood, was also fantastic--professional, gentle, and quick. The whole process was smooth and efficient, and I was in and out in no time, which meant I could get right to work without delay. Big thanks to both Ethan and Sarah for making what could have been a stressful experience surprisingly pleasant!

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Sharp Rees-Stealy Rancho Bernardo
Sharp Rees-Stealy Rancho Bernardo
Sharp Rees-Stealy Rancho Bernardo

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Gateway Medical Center - medcenters - Updated May 2026

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