We had a fantastic stay at Embassy Suites Knoxville Downtown! The hotel is in a great downtown…read morelocation, making it easy to walk to restaurants, shops, and many of Knoxville's attractions. The hotel was clean, modern, and very comfortable. Our suite was spacious and well-maintained, and the staff were friendly, welcoming, and helpful throughout our stay. We especially enjoyed the complimentary breakfast--it had a great selection and was a wonderful way to start the day. The overall atmosphere was excellent, and the hotel made our trip to Knoxville even more enjoyable. We've stayed here while visiting our daughter and have been very impressed with the experience. We would definitely stay here again and highly recommend Embassy Suites Knoxville Downtown!

Update- 8 days later and Management has not reached out to me…read more. We were very excited to come stay at hotel Cleo. We were in town for the game and stayed a couple nights. There were a couple scenarios that we were not thrilled with. Upon arrival we wanted to make reservations at the French restaurant downstairs that's a part of the hotel our building(even though it smelled like strong fishy smell), we were told by the front desk reception that because we're staying there they could get us in. After the football game we went to the front desk and they said they were booked up all night and couldn't get us in. So we ended up ordering a pizza having it delivered to the hotel. The room was very nice, but the "city view" of the construction site was an eye sore. Worst part- upon checking out in the morning, we called down to the front desk at 6:15 AM to have valet pull our car around and they told us valet didn't start until 7 AM and that we had to walk to get our own car. So we went downstairs with all of our luggage, the gentleman at the front desk told us to go through the restaurant out the back door down the stairs take a left and walk two blocks and we'll find our car in a parking lot. As we are walking out the back door of the restaurant, I immediately slip on grease on the ramp and tweak my back while also putting a grease stain in my pants. As I'm sitting there telling my wife to be careful so she doesn't fall as well, the front desk guy comes out and acts like he's looking around(he saw it on camera). After telling him what happened he said he would tell the restaurant. I called in to report it so no one else breaks their neck and the manager has ignored my calls and refuses to call me back. I am so disgruntled with the lack of customer service from this place. I would highly not recommend people stay here. It's dangerous and smells like fish.

Super friendly, very clean. Would stay here again if I visit London again! I loved the little…read morecourtyard; private and quaint.

My family and I recently spent Labor Day weekend visiting Dollywood. We spent 3 nights at Dollywood…read moreHeartsong hotel and 1 night at the Oliver hotel. I honestly wish we spent all nights at the Oliver. The room at the Oliver felt much bigger with 2 queen beds, the bathroom felt much bigger. The Oliver had bathrobes, toiletries, a personalized card attached with a birthday cake candy bar that wished my daughter a happy birthday. The furniture was comfortable and made it feel homey, it even included a coat rack and umbrella in the room. It's the attention to the little details that make a positive impact. I gave this 4/5 due to the room ac not getting cold enough for me but overall highly recommend the Oliver Hotel and would stay here again.

What a great experience. The carpets were so clean, as soon as you enter the premises, you can tell…read morethe hotel is very well taken care of. The lobby opens up to a bright and spacious seating area where breakfast is served daily and you get such a bright and vibrant selection. The rooms are spotless, temperature is easy to control, and even the "Welcome (NAME)!" on the TV is such a cute and personal touch. Not to mention the complimentary basically everything when it comes to toiletries. Also, the location is tucked away from the main road, which provides a little more quiet and silence next to a church and alongside a neighborhood and INGLES grocery store if you want any emergency groceries. I've never been so satisfied with a hotel experience. This was a gem to discover. The staff was so kind, patient, informative, and friendly. Thanks for welcoming us and taking care of us! We'll definitely be coming back.

I would have given another 5 star on this review, but the check in process was not a good…read moreexperience. I had to argue with the check-in clerk, randy about my Honors reward. He was most unfriendly and I had to insist that I should get two bottles of water. The property was exceptional so when and if we ever return hopefully the front desk check in staff will be gone.

This hotel is clean, convenient, and the service great. The room I got was large and I felt home…read morehere. When I'm in the area, I'll definitely stay here again. Enjoy!

Don't mess with anything in the room lest you be charged even if it is alreadt broken…read more I checked in around midnight between 14 and 15 Aug. We requested an ADA room as I am a handicapped disabled veteran. When we got to the room the first order of business was to lower the blinds. When I touched the switch the mechanism made a sound and the entire roll fell out and landed on my hand giving me a deep bruise. They then charged ME for their mechanical failure and my injury. They then told me AFTER they charged me. I showed the bruise to the desk clerk and he informed me that the only person who could remedy the issue was the general manager who was not in the building by mid morning.

I just Stayed for a keynote I was giving at a conference here in Knoxville and had a fabulous stay!…read moreThe hotel is located so conveniently as the Knoxville convention center is just walking distance across the street. For the stay & details -- - Beautiful rooms, my parents have stayed here several times and mentioned that it's been recently renovated and they loved all the updates from the last time they stayed. - I personally Loved the massive mirror in the entry hallway of the room! Comfortable beds, extra fluffy pillows and we had a beautiful View of sun-sphere from the room! - Easy check in process -- loved the attention to detail with the handwritten room assignments, unique hotel floor names, really elevated the touch. - Valet service & Tesla chargers available after parking -- which was so convenient. You can request your car via text and it arrives promptly and tipping is available via QR code or Venmo! (I also loved that they unplugged my car once they saw it had reached 100% charging. Talk about attention to detail!) - other things I loved about the rooms: Love the automatic light in the closet upon opening; Fabulous bar area in the room with espresso machine and directions (SO appreciated!!); Included bath robes in the closet (always a fab touch!); Massive bathrooms with plenty of counter space; Separate area for toilet with door / enclosed space; Awesome shower with leg rack for shaving & loved the detachable shower head in addition to the adjustable one In addition to the lovely hotel's physical features -- the Staff went above and beyond after flower delivery was delayed -- went and retrieved the flowers, gave a discount and delivered a complimentary bottle of champagne. Their accommodations and that kind of customer service was truly so appreciated! Next time I'm in Knoxville, I hope to stay again soon!

We have stayed here several times and it is really one of the nicest places. The rooms are large…read moreand super comfortable. Great linens and pillows. On the 2nd floor is The Drawing Room. A small restaurant and lounge. Super comfy leather chairs and awesome food and very generous cocktails. We stayed here because we came to see Herb Alpert at the Tennessee Theatre. We were standing at the valet station contemplating the 10 minute uphill walk to the theatre when offered to take us and then come pick us up!! Doesn't get any better than that!

This place is beautiful, quiet. And the team members are awesome. Martin the manager is the…read moregreatest. And it feels like home there. Breakfast is always great. Rooms are clean and smell awesome. And I'll be coming back here every chance I get to come stay. It my new home away from home .

Pros: clean, comfortable and nice front staff…read more Cons: a little dated and no restaurant.

Pretty nice place to stay, and definitely the fanciest Hyatt Place I've seen. Unfortunately it's…read morelocated downtown and the parking situation is horrible, so you essentially have to pay for valet parking. I was upgraded to a suite and enjoyed the larger space. High ceilings, and the separated bedroom and living area was nice. I liked the window seat a lot (and the lighting from the oversized window), though the view isn't particularly nice. I was surprised that the room was pretty normal looking compared to the moody atmosphere of the lobby. It kind of felt like the furniture and decor needed updating. Props for being one of the only hotels with turkey bacon/sausage instead of pork for breakfast. Easily the best Hyatt Place breakfast I've had.

OLD sums it up. Parking a nightmare Rooms refurnished but…read moreyou can only put so much perfume on a pig. AC loud beds soft. Breakfast buffet was adequate and good. It is located downtown so if that's what you want - enjoy the location

We were passing thru and found this by the highway we were going thru. Nice. Front desk was very…read morenice and helpful. Our room was spacious for 2 queen size. Got a mini fridge and microwave. Got 2 seating chairs and a desk for work. Clean and nice. We slept good. Breakfast was awesome! It was a plus for us. They got lots of hot and cold items. Save us some breakfast $$$!!!

I stayed here for two nights recently as a little solo staycation. My husband got me two nights…read morejust to be able to relax and sleep a full night because we have a 7 month old and a 9 year old at home and I haven't had a full night sleep in months. It was an early birthday treat and probably one of the best things I could have asked for as a very tired mom. Checking in the process was super easy. The front desk person was professional and let me know about their nightly kickback and their morning breakfast. The room was nice and clean. Spacious and not super loud. There was some noise from the highway that is right by the hotel but it's not bad at all. The bed was soft and there was extra seating and also a desk and a fridge and microwave. No complaints at all. The nightly kickback was awesome. Decent food and lots of it. It was buffet style so you could grab what you wanted and then come back for more. It was kept well stocked and if you are over 21 they give you three drink vouchers. Also if you don't drink there is fountain soda that is free and also available 24hrs a day. Also popcorn is available in the evening. Great for movie nights in the room. Breakfast was good with plenty of options. Again it was all well stocked and refilled constantly. My stay was super nice. I wanted to be able to relax and really not do anything and this was the perfect place for it. I could go out enjoy my day and then just have the ability to relax and unwind in the evening. I would recommend the Drury to anyone and everyone. It's great for families. They also have a pool and hot tub, which I didn't use, but my kids would have loved. It's also great for solo travelers or staycationers (who just need a good night sleep).

I just stayed for one night, but I had a pleasant stay. The hotel isn't hyper-modern by any…read morestretch, but I don't agree with the reviews saying it's dated. My room was clean and comfortable, and the fridge worked well. The front desk staff were helpful and gave me a tube of toothpaste for free since I'd forgotten to bring some. The only negative was the parking situation. Self-parking in their garage was expensive, $37/night. I paid for parking but got a parking notice on my car anyway. I texted the desk about it as I didn't see it until I was leaving, and they texted back saying they had my plate number and I didn't need to worry about it. Sure enough I didn't have a problem after that, but it did freak me out when I saw the notice on my car.

Passing through Knoxville and wanted to relax at a pool. This Hilton fit the bill. Great location,…read morein house restaurant, fair priced and walkable to some cool spots.

Super convenient to a lot of great restaurants - modern hotel with included breakfast. Shares the…read morefacility with a Courtyard.

We've stayed at this spot a total of three times, two times being in the previous week. The first…read morenight we checked in-we were greeted and the gentleman behind the desk didn't even ask for ID. We asked for a luggage cart and he shrugged and stated he didn't know where any were located, except maybe in the closet by the doors. Anywho-we found one in that closet and proceeded on our way, thinking his lack of customer service was super off for Marriott. But our room was clean and had a nice lay out! We checked back in a few nights later (I think Katy was her name) and she was incredible. Provided us with vouchers for breakfast since we are Titanium members and was very pleasant. We had no issues locating a luggage cart. However-first room we checked into smelled like cigarette smoke. So back down we went. Second room we were given smelled like marijuana. (Somebody had great parties over the weekend!) Third room we checked into was just right. Katy provided apologize and comped our parking for our troubles. The hotel is a super easy walk into downtown and the market square area. Parking is easy (under the hotel) and $12/day. The lobby and common areas are spacious and clean. All staff were passed said hello and exchanged pleasantries. We'll return!