This place is a joke! The staff is somewhat ok but others are down right appalling!…read more They are apparently just money hungry and could care less about the actual patient! The care has been decent, however this facility is basically just a glorified gym! If your loved one isn't on that plane then it isn't going to go well!! My mother in law is in no shape or condition, nor having the will to work out every day.

They took good care of my 95 yr old mom after her fall. Very clean. Staff is very attentive and…read moreprofessional. The PT is excellent

Ignite comments This is Mona Holt,…read moreRecently, I spent approximately seven weeks in the Ignite Rehab facility in Webster, Texas. There are several people that made my stay memorable. Lorena and Morgan provided excellent therapy. During the day shifts Dina was especially attentive and caring. In the evening Mitzi and Ann took great care of me as well. The care given by these people is what made my stay at Ignite a successful one.

Let me start this by saying that I don't think there is such a thing as a good skilled nursing…read morefacility. There is okay and bad. While this place looks nice and I will say the facility is kept fairly clean, it isn't all that it's cracked up to be. A little back story here. My dad had a brain bleed in July and was released from Ignite in Webster today October 2, 2026. Since July he has been in two hospitals and three rehabs/ skilled nursing facilities. Ignite was the better skilled nursing facility but, my lord did we have our issues. There were multiple times where my father had to call me because the staff either wouldn't or couldn't answer call lights in a timely manner. One of those phone calls was at 1 am. Another time he called me because he couldn't get anyone to help him transfer from his wheelchair to his bed. Both times I had to call the nursing station to get them to go in and help him. Both times it took multiple attempts to actually speak to someone. Wednesday September 30, I went to visit my dad in person and speak to the members of his care team. I knew that his was release from this facility was coming up and wanted to speak with them to make sure my dad was ready to be discharged and that everything was in order home health wise. My dad is a below the knee amputee. My major concern with him being discharged was whether or not he could adequately transfer himself to and from his wheelchair. When I brought up my concerns, I was told this "Maybe his new baseline". When I asked if he could transfer unassisted, I was told he needed assistance. Meanwhile my dad is in the room this conversation is happening in and stating that he believes he can transfer himself. The director of physical therapy was present, and I asked her he had been allowed to attempt this she said "no". The PT director went to go get a physical therapist (I think) to see if my dad could attempt to transfer from his bed to his wheelchair. We waited about 30 minutes, and no one showed up. He was able to transfer by himself just he and I in the room. (lots of waiting for someone to decide to finally help you here). Thursday October 1, my dad calls me a little concerned. His discharge date was either going to be the 2nd or the 4th, which we knew but it was never clarified with me (his ride home). One this phone he states that he has to be out of his room by 11 am Friday. I had a preexisting obligation that would have prevented me from picking him up at that exact time. So, I text the person in charge of care transition and explain that I would be unable to pick him up until noon. Then the bright idea occurs to me that "hey it's Thursday and he has to be out of his room by 11 am Friday. My husband and I can go pick him up Thursday evening". Right? Wrong. I was informed that insurance doesn't cover day of discharge and if I picked him up Thursday, he would essentially be self pay for that day. Alright fine, I'll just go pick him up early Friday morning and be on our way. This is where everything went horribly wrong. Friday morning, I get there early manage to get his discharge done. We are one the way out and had to stop to get a medal for his completion of his rehab (HA) and get out the front door finally. It is just me, my dad and his nurse. I pull the car around he goes to get in and wouldn't you know with the whole whopping hour of rehab he received a day he can't transfer himself into his own car. That kind of transfer was never covered during his stay. The nurse goes to get to get her assigned cna. He tries to get in his car again and is unsuccessful. The cna and nurse are both trying to get someone from PT to come help. NOONE FROM PT WOULD COME HELP. My dad gets stuck in between the dash and the front seat of his car. The nurse, cna and I tried unsuccessfully to get him into the passenger seat. It took me banging on the door that all of the management was having a meeting in to get PT out there. All in all, it took roughly FORTY minutes and 6 or so people to get him in his seat to go home. Once he was on his way out they didn't seem to care anymore if they did at all. But, I mean I'll give them this they're a little better than Laurel Court

Today I would like to shine the spotlight on Into Action Recovery Center (Houston, Texas). My…read moreexperience, although I am not proud of the reason I had to come, was one of the best decisions I have made in my life by far. I was treated with the upmost respect and kindness while still understanding that I was there to get well. From the receptionists, to janitorial staff, they all played an important part of my recovery. I have to give a shout out to Zac the V.P. who counted it not robbery to come out and fellowship with his clients, rather it was planning a 4th of July event or hanging out with us a the Movie Theatre, he was all in! Into Action Recovery Center (Houston) planned events that nourished our minds, souls and physical bodies. So from me, Dan Jackson you receive three thumbs up and five Stars!!!!! Last but certainly not least, I have to make mention of IARC's phenomenal Medical staff who very patiently nursed me back to health, and my two guardian angels, Nurse Lori and Nurse Lisa who watched over me at night over on the sober side of things. Nurse Lori who always had a song in her heart and a warm smile no matter what day or time, and Nurse Lisa who was always willing to listen even though she knew that half of the time we were making stuff up, but she never stopped loving and listening. Again, from me Dan Jackson to IARC, Three thumbs up and Five Stars. Sincerely, Daniel Jackson, Sr.

Brett is an amazing first person to tell you all of the benefits. They will even fly plane bus you…read moreinto there treatment center they have great follow-up

Same review: Friendly staff and amazing service. Once you arrive you will be greeted by the…read morereceptionist, she has been in her position for 30 years. She is knowledgeable and polite. Once inside, you'll meet Will, Madonna, several other PTs and OTs. In the eligibility process you'll meet Dana for physical therapy and someone for Occupational Therapy. Since there are a limited number of Occupational Therapists. These appointments may be pushed back until one comes available. You may request the same Physical Therapist in the eligibility process, but it is not a guarantee you'll have her. As her schedule is booked. Madonna, is an outstanding Physical Therapist. She is friendly, helpful, and confident in aiding my father with his mobility. I'm so glad, she never gives up on him and holds him accountable for not completing his exercises. She also is great in notifying us when she won't be in the clinic. Will, is kind and cares about his staff, the patient, and the patient family. He is always ensuring if we need a chair, water, and support. As he is always there to assist. I like Will. When you arrive in the clinic you'll notice the lobby is filled with art of boats and light blue chairs facing every direction. On the wall is a pretty good sized television mounted to the wall and several therapists walking around. Previously, I did not know there was a Memorial TIRR in my area. This location is fairly new. As I remember, at the time there was only one TIRR. It was the one I went to in the medical center. I used walk to TIRR from the zoo parking lot to gain observation hours.

The therapists are nice, although they seemed constrained by protocol over actual recovery!…read moreSpending more time on their rolling computer than patients. They only slot you for one hour; after blood pressure and computer time, you only get about 30 min of actual therapy... My focus is recovery, they focus on protocol... very lackadaisical on achieving actual results. Great location!

I went Hope Physical Therapy and Aquatics for sciatica pain which of course affected my back down…read moreto my leg. The therapists were great. By the time I had completed my PT, my joints were stronger I'm able to walk better. I highly recommend them.

Unfortunately, this was a waste of money. The physical therapist hands you off to Junior assistance…read morewho don't bother to watch whether you are doing your movements correctly or not. You repeat the same thing 2 to 3 times a week for eight weeks and even though you report no progress, they want you to continue going. I found one physical therapist that was actually helpful , but they would not allow me to specifically schedule with him.

Both my wife and I have been patients of Hope Rehab. I twisted a knee that did not require surgery…read more(couple of years ago). She had a broken ankle that required surgery (ongoing). Rob and his team of therapists did an excellent job of getting both of us back on track and better. My therapy lasted a few weeks and ended about 18 months ago. My wife's therapy just started and is ongoing. The front office staff communicates well and the PT staff does an excellent job with the balance of pushing you to do well during your therapy but not so far that you feel like you've gone too far. Bottom line - An easy five-star review. I highly recommend them if you ever need physical therapy.

Fantastic and courteous people, place, professionalism and environment. On time and niceread more

This place looks nice BUT the staff is very RUDE. They just sold the place early this year (2020)…read moreand the phones are not working! After months of complaining they have done nothing. Sometimes no one even answers the main front desk number. We can't talk to our mother because they took the phone lines from the rooms and now the ones they put in place DO NOT WORK! Don't take your loved ones there!

My mother moved into their memory care section after four years at another long term care facility…read more What an amazing bunch of caregivers at Clear Brook Crossing! Their patience and compassion for their memory challenged residents is wonderful. My mother was moved out of memory care, into their long term care, because she was no longer a flight risk. The care in that section was very good but not as attentive as the long term care area. I was thrilled when Meagan said she wanted to move mother back to the memory care section where she still resides. I enjoy visiting her there because I can take her outside to their covered pavilion where she can enjoy sunshine and fresh air.