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    Gateway Academy

    4.5 (8 reviews)
    Closed • Closed
    Updated 3 months ago

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    Response time

    1 day

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    100%

    Services - Gateway Academy

    Multiple children care

    Single child care

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    Prescolaire Early Learning Academy

    Prescolaire Early Learning Academy

    (54 reviews)

    Westside

    Terrible experience leaving the school…read more My two boys were selected for the their scholarship program, which provided 3 months of lower tuition. After some consideration, we ultimately decided to part ways after the scholarship concluded. Everything seemed fine until it came time to collect my children's belongings. Prior to starting school, the administration asks for 5-7 full outfit sets per child, depending on the class and if your child is undergoing potty training, in addition to other items like blankets, towels, etc The first bag of belongings the school gathered for me only contained blankets. Keep in mind, I had two kids attend this school. I wasn't given any heads-up about the lack of clothing and failed to check the bag until I got home as I genuinely trusted the staff to do their due diligence and collect everything. So I called to inquire about the other clothing and it took about 3-4 follow-ups until I was finally told to come pick up the clothing. However, this second bag did not include a single t-shirt or pair of socks. I was told they would search for those items and that I would get an update the following week, but never received a call. When I would call, the faculty would pass me off to each other, each assuring me they were working on finding the remaining clothes and apologizing for not getting back to me. It was obvious they wanted me to just forget about it. They mentioned searching through the laundry room, multiple classrooms, and other rooms. How all those t shirts and socks just disappear is beyond me. Not to mention, my son's favorite Bluey towel and a very nice North Face jacket. After waiting another week, I emailed the director, Lily Hernandez, to express my frustration over the situation. She's always been quick to email back so I was sure she'd offer a resolution. Wrong! She completely ignored me - not a peep. I waited and sent another email but still received nothing. I called and asked for her a few times but was always told she wasn't there. That being said, I've never experienced this level of unprofessionalism, particularly from the director of an educational institution. It was clear she couldn't care less about losing my kids' clothing now that I'm not paying the school. I'm still shocked by the lack of accountability, and this unfortunately highlights the sad state of today's educational climate, where any random, unqualified person can apparently wiggle their way up the administrative ladder without any genuine values or integrity, and end up running a school. Even if it's just a pre-school, we deserve better.

    We're beyond grateful for our experience at Prescolaire. Lily - the director, along with Mikayla,…read moreJessica, Raven and Don, have gone above and beyond for us. The rest of the staff is also amazing -- they were so welcoming and made everything feel like such a smooth process for us. We're so lucky to have found them! His teachers are outstanding and truly care about the children. They keep us updated throughout the day with notes and pictures, which gives us so much peace of mind and makes us feel connected to his day. We couldn't be happier with the love, attention, and support Gio receives at Prescolaire.

    Children's Learning Adventure - Having fun in class

    Children's Learning Adventure

    (54 reviews)

    This daycare has both strengths and areas that need improvement. The director has always been kind,…read moreprofessional, and genuinely cares about the children and families, and that has always is always evident which I appreciate. My biggest concern is the staffing. The turnover is noticeable, and the center often seems understaffed. Because of that, my daughter has had several different teachers, making it difficult for her to build the consistency and relationships that young children really need. The dilemma I have is, I have seen things fall through the cracks that were concerning, and I believe many of those issues stem from the staffing challenges rather than a lack of care. That said, I want to recognize Yasmine. She has been absolutely wonderful with my daughter and the other children. She is attentive, caring, and has been a positive part of our experience that she gave me confidence in keeping my daughter at this location I truly hope this location is able to retain more staff and create the consistency needed. I can see the effort being made, and I'm hopeful things continue to improve.

    After someone reached out to me about my review. Upon going through my phone I realized there were…read moremore stuff that happened during her stay that I forgot. Here's a more detailed and accurate review. My daughter cried intensely at drop-off and repeatedly said she did not want to attend this preschool. She cried so much that her nose became extremely dry from dried mucus sitting on her nose for long periods during the school day. I filled out a form for them to start applying Aquaphor on her nose. When Id come to get her, her nose was so dry and red that it started to peel. She was only 2. I assumed she'd receive assistance because many toddlers that age still need help wiping their noses.... When I picked her up, the Aquaphor container consistently appeared untouched despite my completing a form authorizing its use. She was in Ms. Becca's class during part of her enrollment. Then they switched her to a different class and I cannot remember the other teachers names. During her time there, she came home with scratches on multiple occasions that were not there before school, and staff told me they did not know how the scratches happened. I asked to see the cameras and was advised that they did not record. She also came home with a bruised eye while attending this preschool. Around this same period, she began wetting the bed, which was unusual for her, and she started saying things that were unexpected and concerning to me as a parent. After wearing a dress for picture day, she said things such as, "Let me see under your pretty little dress." Combined with her extreme distress about attending, I decided to withdraw her after about a month. Looking back, I wish I had paid more attention to the crying. I assumed it was normal because this was her first school experience and thought she would eventually get used to it. After transferring to another preschool, the daily crying stopped and she is now excited to attend school. It is still crazy to me how changing schools made such a difference. This was my family's experience and the reasons I chose to remove my daughter from the program.

    Gateway Academy - preschools - Updated October 2026

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