Sometimes I don't feel like becoming an expert…read more For two years running now, I've used the services of Gates Travel to find and purchase train tickets for travel throughout the United Kingdom. Not only are they prompt to respond via email but they know the ins and outs of train travel in a way that I don't and that I don't care to learn. One year ago I needed to get from a town in the North Cotswolds to a town in Wales and was growing uneasy with the process and baffled by my options. Gates Travel to the rescue. Not only could they tell me exactly which trains ran when but they could also tell me which were the best deals. They even went further when they realized that I was traveling in a party of two: they did the math and determined that the "two together" card was a worthwhile investment for my trips. I doubt I'd even know of the "two together" pass and benefits without it having been recommended by Gates Travel. All of my train tickets and the "two together" card have been secured and paid for online and Gates Travel sends me the physical documents via email and/or the postal service. With the help of Gates Travel I don't have to become an expert. I'm uncertain what other travel services Gates Travel provides as I've only used them to secure train tickets and advice. But based on this, I feel comfortable that they could help with any of your United Kingdom travel needs.

This travel agency is part of a local group based in Kendal. The staff know what their doing and,…read morewhen I've been there very patient and obliging. They have the concession for selling train tickets, and will try their hardest to find a convenient route at the right price. They also do all the other things from Cruises to Coach trips, via package holidays. I find the atmosphere there relaxing and also noticed a coffee machine in use for another customer. I highly recommend the staff, and shop.

WARNING!! READ THIS REVIEW before giving this business your money. The shops' first reply to my…read morereview on Google was to lie about events and to make defamatory and libelous statements. DON'T JUST TAKE MY WORD FOR IT, READ THEIR TRIP ADVISOR REVIEWS... This kind of behavior from Sarah (I believe Icicles general manager) is well documented.... I've initiated a claim against the business via my credit card co, this review is purely a warning to others. Short version: I returned 2 pairs of snowshoes, totaling £310, 12 days after receiving them, using Parcel Forces' Express 48hr service, clearly I have acted in good faith they be received back within the 14 day period allowed to return goods. I have provided the receipt and tracking number to the shop. Icicle acknowledge my postage service and date of postage, thus know I acted in good faith yet immediately sought to deny a refund on the items, claiming that because I did not email them first I am ineligible (you are not required by law to let them know in advance). I am out of pocket almost £50 in expedited shipping and return postage fees, clearly this was not a frivolous purchase nor return. I note many businesses recognize the pandemic leads to delays in delivery and returns and are understanding and accommodating. I also note had I emailed Icicle there would have been an extra 14 days with which to return the items, they still collected from the post office within this period. Regardless, how a business would think this is the customers fault is beyond me, but that's the business you will be dealing with should you choose to engage them. I recommend you don't. Sarah, from the shop, has lied and made libelous, defamatory statements in her responses to me, it's really quite bizarre, although I now realize this is not a one off as per reviews on Trip Advisor...

From the owner: Icicle is a specialist tour operator who offers guided mountain activities in the UK, European…read moreAlps, and mountains around the world. We offer trips in four key categories, to climb, trek, ski or run. Our office in Windermere is also an outdoor equipment store.

Best travel agents in town, in my opinion. Can't do enough for you and the currency cashier did a…read morereally good deal for me on my US dollars.

Home or Away are a great small holiday shop who offer great bargains. I found that the best thing…read moreto do is get a price of a holiday that you want from elsewhere first, internet or Hays Travel in Hetton, take this with you and the majority of the time they will match or better the price. They also have their own taxi service to/from local airports.

We used this travel agent last year and they matched a price I'd found online. The girls were…read moreextremely helpful arranging free transport to the airport as well. We will definitely be booking with them again this year.

One of several Poulton travel agents and much like all the rest really. Friendly staff, a broad…read morerange of holiday brochures and a Bureau de Change. I used the Bureau de Change and they were efficient and friendly as you'd expect. There are always a few holiday offers advertised in the window too. Recent offers I spotted included long stay winter Malta/Costas style holidays, probably popular in a town with its fair share of affluent retired folks who can afford to leave Britain's chilly shores behind for a few weeks in the winter months. All in all a typical local travel agent.

First Choice Travel is a travel agents located on Albion Street in Leeds city centre, one of the…read moremost popular streets, housing Waterstones, Argos and PC World. So it is well situated for passing trade. I often pop in for a brochure and the prices seem competitive and the staff very polite indeed, and not too pushy, as you can sometimes find in travel agents (especially in the current climate). The advertised late deals and offers in the windows look great especially if you are on a budget or if you can drop everything and go! Sadly I can't but I love looking at the deals, some of them are excellent. They offer a good range of destinations, packages (such as Disney) and even weekend breaks and city breaks. There is plenty to choose from and stay within your budget. They are a travel operator I trust and all their holidays are ABTA protected which after the XL fiasco is a very good assurance to have. I have yet to purchase a holiday from them but after going in, picking up some brochures and having a chat with them it is a high contender to be the place I purchase my forthcoming honeymoon from, so watch this space. I think the shop is well situated, fairly busy whenever we have passed, and the staff are very nice, so I will be happy to spend my money there. I will give it 4/5 for service so far.

The First Choice Travel shop on Albion Street is a great travel agents, one of my favourites, in…read morefact I have just booked a cruise through them. They are part of the Thomson group now so you are basically going into a Thomson travel agents when you go into a first choice. The staff are lovely and really responsive to what you are looking for. I found a cruise on their website and when I called up to book it they matched the online booking price saving me £100 and when they heard it was my honeymoon they made a note on the account to upgrade me if possible and put wine and flowers in our cabin! They are very friendly on the phone and the shop is very nice. I would say this is my favourite travel agents in Leeds and well worth a visit if you are looking for a bargain luxury holiday.

Excellent service it's the first time I've used holiday hamster…read more My travel agent Hayley went above and beyond to help me, she gave me different options ,dates and prices nothing was to much for her .Booked a trip to Disney world and got a really good price better than what I found online after weeks of searching Will definitely use them again and highly recommend

We had been using the traditional airline/come travel agent and had booked a trip to Orlando, then…read morea friend suggested I try Martin and Hayley as they had been excellent. So i did. Not only did they save me a LOT of money over the other quote the service was super and far more detailed and helpful. They are now my travel agent of choice and I would not go anywhere else.

I've used Hays Travel for every holiday I've booked since I've lived in Bolton (10 years). Although…read moreI can only speak for the Horwich branch, I've found the staff to be helpful, incredibly friendly, and enthusiastic. They've helped us travel all over the world, including our honeymoon, and kept us updated with any relevant details, as well as getting us the best options and prices available. We also regularly get our foreign currency through their bureau de change. The shop itself is on a main street, with a free car park literally a 1 minute walk away), there's usually 2 or 3 consultants available at any one time, and the shop is clean, comfortable, and has a wide variety of holiday brochures, promotions, and multimedia about places you can visit on holiday. I've never felt compelled to book a holiday through anyone but Hays Travel. They're the best for us.