WARNING!! READ THIS REVIEW before giving this business your money. The shops' first reply to my review on Google was to lie about events and to make defamatory and libelous statements.
DON'T JUST TAKE MY WORD FOR IT, READ THEIR TRIP ADVISOR REVIEWS... This kind of behavior from Sarah (I believe Icicles general manager) is well documented....
I've initiated a claim against the business via my credit card co, this review is purely a warning to others.
Short version:
I returned 2 pairs of snowshoes, totaling £310, 12 days after receiving them, using Parcel Forces' Express 48hr service, clearly I have acted in good faith they be received back within the 14 day period allowed to return goods. I have provided the receipt and tracking number to the shop.
Icicle acknowledge my postage service and date of postage, thus know I acted in good faith yet immediately sought to deny a refund on the items, claiming that because I did not email them first I am ineligible (you are not required by law to let them know in advance).
I am out of pocket almost £50 in expedited shipping and return postage fees, clearly this was not a frivolous purchase nor return.
I note many businesses recognize the pandemic leads to delays in delivery and returns and are understanding and accommodating. I also note had I emailed Icicle there would have been an extra 14 days with which to return the items, they still collected from the post office within this period. Regardless, how a business would think this is the customers fault is beyond me, but that's the business you will be dealing with should you choose to engage them. I recommend you don't.
Sarah, from the shop, has lied and made libelous, defamatory statements in her responses to me, it's really quite bizarre, although I now realize this is not a one off as per reviews on Trip Advisor... read more
