I'd like to congratulate the Westmorland office in Kendal for the excellent services I have…read morereceived from them over the last couple of weeks. First, I rented a people carrier to pick-up family members from Manchester airport. Then I rented a Maxus van to house move my son to Liverpool, then again today I hired the Maxus to dispose of kitchen units and electrical goods at the tip and on all these occasions the friendly helpful advice and service has been superb from your staff and I would recommend them and their vehicle hire to any interested parties I meet. Well done and I will be sure to use their service again.

If I could give a zero star, I would…read more. Now I will tell you why: 1. We had booked a C class car which is selection of economy car Honda Civic, VW golf and Ford Focus. But when I went there to pick up the car the only car I saw there was Polo, Class B. The guy rudely just said, this is what is available and I had no other option then take it. He actually charged me for the class C which was a pound more then class B, which if he was a good guy, he wouldnt have even by mistake. 2. We had read reviews that he is a very rude guy and he NEVER returns back your deposit. So when we went to return back his car, we made sure that we got his signature on the contract paper that there was no damage. It isnt he is lazy but he is just an ass. He was very angry and he didnt want to sign that paper and made us believe that he'll just return the deposit. But we live in USA and we didnt want to run after him to get our deposit back. And not to our surpirse, when we saw our credit card bill, our deposit was NOT REFUNDED. Very odd location, very hard to find it. Since this is the only car rental company in lake district he monopolizes. He thinks, he can get away with it. So a very bad experience overall.

If you're considering booking a car with this lot, be sure to pay a deposit BY CASH only, and not…read morecard. Make sure you get written confirmation that any deposit paid will be refunded at the same of the returned vehicle. Upon booking a car with Jim (the manager) at Windermere Car Hire, he comes across a very decent and honest old man, even offering to pick you up from the train station when you arrive. The reality is he's a bit of a sneaky crook that needs to be watched carefully. The booking process is swift and easy, however, he will not mention that you'll have to wait over a week (or more) for your deposit to be refunded. Assuming you get it back at all. We were told the deposit would be refunded in 2 days after returning the. It's been over a week now, and we're yet to receive it. We are having to chase head office for the refund. I suggest you look for alternative rental companies in the area, or pay a cash deposit.

Fair pricing, efficient staff and top class customer service. Cannot fault them.read more

Great friendly knowledgable mechanic's. Old style garage…read morewith proper value's.

They are ok! Not much for communication, you need a car, you rent it, that's it! The car was…read moredependable. The place looks a little chaotic but actually legit. No complaints!

I hired a van here the other week and unfortunately it had a broken heater and windscreen blower,…read morehowever, after raising the issue with the owner he was genuinely upset and apologetic that i'd had less than an ideal experience. I was given a full refund AND a voucher for a days free hire of another vehicle, which is honestly more than i was expecting, and was the best example of customer service i've had from any company in ages. So all in all, despite some initial problems, the company bent over backwards to put things right, which is a rare thing these days, and is the reason im giving 5 stars. I would definately go back and im sure the next van i get will be fine.

I had a very interesting experience - I needed a car for my wedding and arrived just as they closed…read moreup for the day. The young man, Harvey Craig I believe his name was, was just closing up for the day heading to his own friends wedding so didn't really have time to re-open the place up but thankfully after explaining my sitiation Harvey (god bless ya) opened up the place and gave me the papers to fill etc and I was off on my way. Next time I see him, a kebab is on me! Good service, just make sure you come on time. :o)

We have used Enterprise several times and the service is beyong reproach! We desperately needed a…read morecar on short notice for first thing the next day - Enterprise picked us up ( as we had no transport), waited while we fitted the babies car seat, took us as a family to Northallerton to fill in the paperwork and when my husband dropped the car off the following day, they gave him a lift home. That is fantastic service in my book! All terms of rental were clearly laid out, the car was completely clean and the staff friendly and informative. Highly recommended!

I showed up unannounced at this Enterprise location because of a problem with a car I had rented…read morefrom their office at the Manchester Airport earlier that day. I was met by Paul Anderson, who leaped into action, examined the problem, and called an Enterprise representative, who helped us in resolving the issue. There was never any hesitation at this location in coming to our assistance with professionalism and good humor. Highly recommended.