If I could give a zero star, I would.. Now I will tell you why: 1. We had booked a C class car which is selection of economy car Honda Civic, VW golf and Ford Focus. But when I went there to pick up the car the only car I saw there was Polo, Class B. The guy rudely just said, this is what is available and I had no other option then take it. He actually charged me for the class C which was a pound more then class B, which if he was a good guy, he wouldnt have even by mistake. 2. We had read reviews that he is a very rude guy and he NEVER returns back your deposit. So when we went to return back his car, we made sure that we got his signature on the contract paper that there was no damage. It isnt he is lazy but he is just an ass. He was very angry and he didnt want to sign that paper and made us believe that he'll just return the deposit. But we live in USA and we didnt want to run after him to get our deposit back. And not to our surpirse, when we saw our credit card bill, our deposit was NOT REFUNDED. Very odd location, very hard to find it. Since this is the only car rental company in lake district he monopolizes. He thinks, he can get away with it. So a very bad experience overall. read more

If you're considering booking a car with this lot, be sure to pay a deposit BY CASH only, and not card. Make sure you get written confirmation that any deposit paid will be refunded at the same of the returned vehicle. Upon booking a car with Jim (the manager) at Windermere Car Hire, he comes across a very decent and honest old man, even offering to pick you up from the train station when you arrive. The reality is he's a bit of a sneaky crook that needs to be watched carefully. The booking process is swift and easy, however, he will not mention that you'll have to wait over a week (or more) for your deposit to be refunded. Assuming you get it back at all. We were told the deposit would be refunded in 2 days after returning the. It's been over a week now, and we're yet to receive it. We are having to chase head office for the refund. I suggest you look for alternative rental companies in the area, or pay a cash deposit. read more

The booking process and actual car hire were fine. The place is conveniently located in Windermere. What wasn't fine was the fact that the clerk (who was very polite) told me my rental deposit (£150) would be returned two days after I'd returned the car. Flash forward to two weeks later, and I still had not received my deposit. I emailed multiple times to no avail. I contacted the group's head office via their website, and the president responded to me personally and refunded my deposit a day later. read more

I'd give no stars if I could. Lying, cheating, rude people. Twice I have hired from them and both times I had to demand my deposit back months later after they made up a stack of lies and excuses for not returning it. Avoid these crooks! read more