Six of us booked a table for a meal on Saturday 9th June 2012 for 8pm.
We had a terrible night and wished we had booked elsewhere. We had a long wait for drinks, a long wait to be shown to our table, a long wait for our order to be taken, at which point we were then told they only had 1 t-bone steak, when 2 were required, they had no chicken royale, when 2 were required, we continued with our order and all 6 of us asked for salad and 1 wanted new potatoes. About 25mins later we were told that they had run out of new potatoes!!!! Then 10 mins later we were told that they hadn't actually got the t-bone steak. By this time we were getting extremely annoyed. When the meal finally came, 2 hours later, by which time our table was then in semi darkness, not one of the plates had salad, and we were told they had run out of salad!!!! one of our party tried to cut through his jacket potato only to find it was FROZEN in the centre!!!!
We asked to see the manager, who incidentally was also the chef, he eventually came to see us and said we could have a complimentary drink each, we said we wanted the bill reduced. When the bill came he had knocked 20 percent off, we asked for 50 percent reduction, but was told he would only go down by 25 percent so we angrily accepted this and left.
We shall not go back there again if you paid us to, we were all so very upset that our evening had been ruined. read more