This station is the worst in customer satisfaction and they obviously don't maintain their equipment properly. After I put my credit card information and turned the pump on, gas started spraying out of the curve in the middle of the hose. Gasoline was spraying all over me, my car and the ground. The gas wouldn't shut off. By the time the attendants inside got the gas turned off over 13 gallons of gas went on the ground. An attendant came outside and would not even speak to me but started putting exhorbant all over the ground. I asked for some water to get it off my car and she went back inside. Finally she brought me a bucket so I could fill it with water. I asked them to credit my card back because no gas went into my car. The attendants said they had to call their manager, who had to call his supervisor. I asked for the manager to come to the store. When he walked in he shook my hand, never apologized for the inconvenience, went outside and looked at the mess. Said that he couldn't refund my money because there wasn't 13 gallons of gas on the ground. I told him there was not an ounce of gas that got into my car. He said he needed to call his supervisor. In speaking to the supervisor he said there was maybe 5 gallons on the ground. The manager said to check my gas guage and I would see there was gas added to my car. When I checked my guage it was still at less than a quarter of a tank, right where it was when I pulled into the station. They let me speak to the supervisor on the phone who told me he couldn't refund my money because there wasn't 13 gallons of gas on the ground and if 13 gallons of gas was on the ground they would have had to call the fire department. After much debate he said he would refund my money to make me happy. What would have made me happy would have been an apology and not treated me like I was making the whole story up. What happened to Customer Satisfaction?
Gate has always been our preferred gas station in Jacksonville, FL, but now I will have to rethink that. They obviously only want my money but when their equipment fails, they still only want my money and have no desire to take responsiblity for anything else. I am a very dissatisfied cutomer. read more