Have been very displeased with the quality of service. I came prepared for an appointment that took months to schedule out but upon arrival, I was told my insurance would not cover the appointment due to an error with the office and their records. I received plenty of phone calls prior to my appointment regarding my insurance and how much I would need to pay, but I was neglected to be told that my provider had not "authorized" the visit, meaning my health insurance would not apply. Extremely disappointed with this office and their quality of care. I would be caution of this place. I am disappointed to say the very least. read more

When requesting a follow-up appointment, that ends with being scheduled 6 weeks out, I'm notified week before appointment that Dr. Williams is scheduled to be somewhere else (receptionist giggles "yeah") and appointment needs to be rescheduled. So after scheduling my life to accommodate 1st appointment, I now have to reschedule to accommodate a physician's schedule that should have already been on the books. When attempting to reach a front line person, the robot machine states "office perfers you text them", however press 1 if you need to talk to a person. I press 1 only for Noone to answer (busy I'll call later) did this 3 times between 8-noon. Decided to text. Get a call 3 hours later, that states they Only received the one text canceling appointment not the ones asking for directions, and the like. So, Dr Williams and staff, he's been down my throat and up my ass, so yes I would/deserve a bit more respect than "don't call us, we'll call you" approach. Shame that we pay high premiums, only to be treated like cattle. Run'em in - run'em out. I don't believe that's what the Hippocratic Oath intended read more

This company is for profit and only for profit. If they see a way to make a buck off you, they will. They performed what my insurance called unnecessary procedures, and once I was no longer a patient there they were very rude to me personally and failed to promptly get my medical records to my new doctor. When asked why, I was told I could leave a voice mail and they'd get back to me. One of their nurses was openly bigoted and treated me badly because of this. read more

GIA is a wonderful family oriented company that truly cares for their patients and their billing department is so knowledgeable and helpful!

I would give zero stars if I could. I have had an awful experience. I was scheduled for an endoscopic procedure. I waited for four hours and was told to go home because the patients before had complications & it could be several hours more. I rescheduled and again was going to have to wait 2 plus hours. I could not wait multiple hours for a procedure. The computer system was down, the staff complained of being understaffed and the doctor arrived an hour after procedures were set to start. I later received a call that there is nothing more they can do for me (basically-don't come back) because I am not willing to donate hours of my time. I am an experienced nurse and will not tolerate this level of care. I feel like patients deserve more. read more

I would give zero stars if I could. I have had 2 appointments cancelled on me. I have been waiting since December for blood work results. I have tried to call and pay my bill 4 times and am never able to reach a person. I have called for test results multiple times, told someone will call me back, no return call. They called to reschedule appointment when I asked about results she stated someone would call me back and ended call. No new appointment made. Ridiculous. Can't wait until they call to collect the bill as if I haven't been trying to pay it. read more