Jon has been honest and forthright in his opinions of my options. I do not know if I will be using…read morehim or not at this time.

Jon showed up on time, was very personable, and knew exactly what he was doing. He was thorough and…read morecleaned up behind himself.

Loved working with Felicia. Retiled entire home with 12x24 porcelain from Spain, fireplace and two…read morebathrooms. Beautiful selections and design help.

Based on my experience dealing with Builtmart, LLC, I'm convinced that the positive reviews posted…read morefor this company have been generated by the owners and/or friends of the company to project an image that is neither accurate nor truthful. The unprofessionalism demonstrated by General Manager was astounding. Phone calls going unanswered, appointments not kept, paperwork not submitted, and inaccuracies in what was presented. The General Manager finally kept an appointment to measure the space I needed flooring for, only to be unable or unwilling to actually submit a proposal for the work. I followed up three times to request the subsequent proposal and was told on one occasion, when I stopped by the store, to expect a call from the General Manager within the next 30 minutes. I was told this by his coworker who called him in my presence to find out why I never received the proposal. Needless to say, that call from the General Manager was never received. Fortunately, the Bluffton and Hilton Head areas have many options for their flooring needs, and I for one strongly recommend choosing one other than Builtmart, LLC. I arrived at the realization that if Builtmart, LLC was as underwhelming, unreliable, and unprofessional BEFORE getting the sale, then the likelihood is that the quality of the work after securing the contract would probably leave a lot to be desired. My recommendation is to choose your flooring company wisely and choose anyone in Bluffton other than Builtmart.

We had three fireplaces installed two years ago by Fireside. We drove to the location last week to…read moreaddress a problem, and found that our salesperson no longer worked there. Combining that fact with our purchase and installation was two years ago, we thought we were not going to be able to get our problem solved. However, that was the farthest from the truth. The new sales person listened to what we needed, looked up our order, told us the district manager was there and to give him a moment to run it by him. And, a few minutes later the entire problem was solved and taken care of. The level of customer service far exceeded my expectations and we were so thankful and also very impressed. I wanted to take the time to compliment them and also to encourage others to use this company! Thanks!

Dont waste your valuable time. Staff uninterested, unmotivated and lack knowledge of product…read more They seem to go out of their way to discourage sale.

Patio furniture came with the house we bought 12 years ago. It was still structurally sound but the…read morefabric was rotting. I hated to throw them away. After researching on line I found the manufacturer and a local representative, Debbie at Casual Living. After speaking with her, I learned she could replace the fabric! We chose a replacement fabric and the process began! The frames were peeling and Debbie had a lead on a local company that could sandblast them and powder coat. I can't thank Debbie enough!! Barry R

Professional and courteous. Prepared the workspace prior to starting the job, to ensure floors…read morestayed protected. All inclusive price, repair and cleaning. Explained each step along the way. Would recommend to anyone!

They really know their stuff and are quite professional. Their price was unbeatable for the quality…read moreand value we received in fireplace repair and cleaning.

Have had a fireplace issue since we redid our home. Had 2 different companies out to fix. Neither…read moreknew what was wrong. Then came Rosie&Brandon. Totally fixed the issue, when I thought it was fixed, Brandon said it's still not right. He kept working on it and found an air flow problem. Which has been there since installation. These are the only people to call for installation or repair. And they are great people.

G&R responded in a timely manner and their employees were very carefully and professional. I would…read morerecommend them to anyone.

Bought a fireplace from this company snd have Ben leaving texts to call so can repair. Phone VM…read moreare full An awful way to manage a business. Very poor management and support

I needed help with my fireplace to pass an inspection. Ken…read morewas very professional, took care of business and solved our issue immediately ! He takes your call and does what he promises ! Chris in Bluffton..

This company is out of business. So sad as they were very good. They were always very busy and I…read moreusually had to wait a while to get an appointment

Had an appointment and they were a no show. The owner rescheduled then the week he was to come out…read morehe called and left a message he was closing the business leaving me hanging.

On December 22, 2012 my husband and I bought a small outdoor fireplace from Building Specialities…read moreof Carolina, Inc. We purposely did not purchase from the big box stores because we thought a local business would offer better service. At the time of the purchase everyone we worked with was very helpful and nice. The first fire blistered the paint right off of the spark guard and it started to rust almost immediately. I contacted the store and they ordered me a replacement. When the replacement arrived it was warped and did not properly fit the fireplace. It was also not of the same quality as the first one. I called called Building Specialities again and the manager gave me the information to contact the manufacturer directly. She told told me iron it will rust and that we don't have to use the spark guard. It was obvious to me that the store manager was done with the situation. I know now that the big box competitors would have offered better service after sale for a better price. Building Specialties of Carolina has a no return policy on outdoor items such as these so we are stuck with a sub-standard product.