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    Gas Mart

    2.0 (1 review)
    Open • Open 24 hours

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    7 years ago

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    Front Royal Buick GMC

    Front Royal Buick GMC

    (21 reviews)

    I have had issue after issue with the service department. It started with breaking my drip pan/skid…read moreplate. I got under the car to check their work and noticed that the front lip of my drip pan was in danger of breaking clean across the front lip. I immediately realized that the service technician was taking the bolts off both sides and letting the pan hang while they accessed the oil filter and drain plug. Since plastic can't handle that type of pressure it was cracking. I have no j.b. weld or anything to fix this. The next oil change, it was broken completely. They checked my cabin filter but didn't have any in stock to sell me. On my way home I stopped and bought a cabin filter, as I accessed the cabin filter I realized every single tab that holds the door shut was broke except 1. Now I show up and they say they don't have a scheduled service for my vehicle. When I get the confirmation they say "You might have an 11 o'clock but I don't". I ask is there a better way to make an appointment, they say call. I'll update this review. Check the work that has been done to your vehicle. Technicians are counting on the fact that you will not get under the vehicle to check the work done.

    I wanted to take a moment to recognize Scott, the General Manager, for providing truly exceptional…read morecustomer service. After seeing my search for a vehicle on social media, Scott personally reached out to see how he could help. I told him what I was interested in, and instead of simply sending me information from a listing, he actually took the time to test drive the vehicle himself so he could give me detailed, firsthand feedback about its condition and how it drove. In all of my experiences shopping for vehicles, this level of service is something I have never encountered before. His willingness to go out of his way to help and provide honest information made a huge impression on me. It showed that he genuinely cared about helping me make an informed decision rather than just making a sale. Customer service like this is rare, and Scott went above and beyond every expectation. I truly appreciate the time and effort he put into helping me during my vehicle search.

    Gas Mart - servicestations - Updated October 2026

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