Great customer service from Gary and Roy! They are never too busy to answer a few questions. Thanks! read more

Remember when a local person took pride in offering exceptional customer service? You can have that experience today at Garys Power Equipment. The staff is extremely knowledgeable. They sell top grade products and have an excellent supply of parts. The service department is beyond compare. Bring in your dog too.... they have treats!!! read more

Gary and his team really know tractors and don't try to sell you what you don't need. They are very customer focused and friendly, and have answered many questions I've had over the phone. The service they provide is nothing short of exemplary, and they all work together as a team. I hope they will be there for a long time, as I wouldn't think of going elsewhere. read more

Had my tractor in for 25 hour service after it tipped over. From start to finish the customer service and phone calls were flawless. A+ knowledgable and friendly staff. Everything they promised they did. On time and under budget. I will return. They picked up my tractor in Colrain and returned it for a reasonable price. Thanks! A+ Highly reccomend. read more

Craigslist posts featuring used tractor sales brought us to Gary's after a 60 mile trip to check out the inventory. Gary himself not only sold us on a sweet little unit but also his business practice of being fair and openly transparent has earned our loyalty. Gary's will not only fully service our newly acquired tractor but also deliver it for free! Next purchase? Maybe one of those dogsleds? read more

I initially went into this place to see how much a set of bearings and a piston would cost for my trusty old Stihl 036 (they were too expensive, as I was expecting; Stihl parts are ridiculous). I decided to see what they had for used Stihl chain saws, and instead the salesman (a big friendly guy, dressed head-to-toe in Echo swag) recommended that I look at a brand new Echo as opposed to a used Stihl. When I seemed disinterested in an Echo, he pointed me to the brand new Stihls and gave me a used option that wasn't really what I was looking for. He veered back into talking about how Echo was making a great chain saw these days and had the best warranty in the business, and showed me how their entire customer repair wall was covered with Stihls that were in for service, with some Huskies mixed in and only 1 or 2 Echos. With that, he made a good point, and told me to go home and do my own research, and come back if he'd been honest with me. So I went home and studied all the chainsaws on the market, and it did turn out that Echo owners were raving about the new saws, and what a great deal they were. A few months passed by, and I just kept shopping for the perfect saw for my wants and needs. I came to settle on the Echo CS-590 Timberwolf. I shopped online and found that Home Depot was selling the CS-590 for $399, but I felt I should stop in to see the people at Gary's before I spent money at Home Depot. Sure enough, the man behind the counter leapt at the chance to meet the box store's price, and the next day I returned with a wad of cash, and took home my new saw. As an added bonus (unlike Home Depot), they took the saw into the shop, gassed it up and tuned it, and filled the bar oil tank, and the lady behind the counter registered it for warranty for me. NONE of that would've even happened at Home Depot. This is not the last time I will be shopping with Gary's. They're straight up and honest, totally on the level. Any place where the salesman talks me out of spending more money than I need to has my undying loyalty, and I'm certain that they'll keep it up. I couldn't be happier with my interaction and transaction with them. Solid folk. My new CS-590 rips. It's an absolute beast. read more

Always friendly, always fair. Gary's repair shop is solid; Gary himself will deal with you on bigger purchases. We have bought many things from Gary, from trimmers to snowblowers to a Mahindra tractor. They make the purchase a pleasure, and can be relied on to keep things running (whether bought there or not). read more