We have a Customer who has a leaky return jet on a fiberglass pool. Called Barrier Reef to have…read morethem come out and fix the leak. I was asked by them if this was a Customer I had on service. I replied in the affirmative, that yes they were a Customer of mine; on service and that they (Barrier Reef) could talk directly to them. Imagine my surprise when my Customer calls me and informs me that Barrier Reef tried to steal the service account right out from under me, after I referred them the job. My Customer said that Barrier Reef claimed they could service the pool for a lot less then what they were currently paying and that we were charging them way too much for service of a salt water pool. Also Barrier Reef's bid for the repair was double the highest bid they had received to date. Needless to say my Customer is going with a different company. This is down right stealing and the actions of an unscrupulous business model. I will never refer them again, I will warn all the other service companies to stay clear of them and when Customer's inquiry as to who we recommend to put in a fiberglass pool, their name shall never pass my lips. THAT IS ALL!!!

The owner Richard Riley made numerous claims to personally "project manage" our pool installation…read moreafter we posed several concerns based on yelp complaints. Barrier Reef pool manufacturing reviews are stellar. Barrier Reef Pools and Spas TX needed explanation before we proceeded. Richard Riley's first lie was that the woman who worked in the office "worked for Barrier Reef Pools Florence S.C., "no relation to him or his business." Robin as it turns out is his wife! The sales manager we originally worked with "moved on." We questioned everything. "I'll personally oversee your project" was Riley's answer for every concern. We discussed that the contract had no performance clause or delay clause related to payment phases. Richard Riley stated once they start they're in and out in two weeks with good weather and that he would personally be at the job daily with his best crew and guaranteed his personal oversight. With that personal "owner" assurance which of course is NOT IN WRITING" we signed the contract on July 9, 2018 and paid $10,000 down payment. Riley said it was "actually a great time, because he was in between installations and it's the end of the season." The pool was selected and delivered July 23, we inspected it and approved on it on July 26. Excavation didn't start until 8/16. There are just too many no answers to phone calls to list in between, but the shocker next biggest lie was when we asked about the size of the pad for the pool equipment which we were putting an enclosure. He states, "Oh, you better have it by tomorrow, I'm pouring concrete tomorrow." There weren't even forms laid until October 22! There has not been a single day to date Dec 5th, 5 months as of this posting Richard Riley hasn't lied to us. The list of lies from promises to business practices and management is nothing short of complete mendacity. Every single time he says he's going to be at the job site, it's a no show. His crew? No shows. He says he's going to hire a project manager 4 months into the project to oversee the pad installation, the project manager stated he knows nothing about concrete. Best crew? Day laborers. Even when his one regular worker had truck problems on an occasion he was actually working on our project, even his employee Alvaro could not get Richard to respond to his aid in need. Everything bare none is an excuse while holding us hostage to the contract payment schedule. We pay, and he disappears, no communication. We have had several conversations about his unacceptable communication. We are now $37,500 paid into this project with proof of receipts and again he refuses to show up and finish, refuses to return phone calls and obviously refuses to finish, of course unless we pay the final payment up front unfinished. He conjures up his stated "accountants, managers, investors and controllers" and says they demand payment. The worst insult is his overt presumption we're just that stupid! Hmmmm the same accountant, manager, investor and controller refusing to finish the job... could that be Robin? Barrier Reef Pools and Spas's TX deserves a zero rating and BUYER BEWARE!!" DO NOT SIGN A CONTRACT WITH BARRIER REEF POOLS AND SPAS TX WITHOUT YOUR ATTORNEY's APPROVAL WITH AN ADDITION OF A PERFORMANCE CLAUSE! Stay tuned... there will undoubtedly be more to add to this unacceptable unprofessional installation.

This is an amazing business. Twice I've called them for help with my swimming pool pump. You can…read moreget same day service! Both times Bryan came and provided expert advice concerning maintenance of my system. Amanda, the Office Manager, provided caring communication and scheduled me right away. I'm getting Bryan to upgrade my system. Don't go anywhere else. AquaTech is the best!

Fast service and very professional and friendly technician. I can always rely on a great job on my…read morehot tub.

Lonestar did our family's pool, and they did an amazing job! Very professional. If you need or want…read morea pool I highly recommend LoneStar Pools!!! ‍

I STRONGLY CAUTION ANYONE CONSIDERING WICKED POOLS (Formerly Lonestar Pools) in NB. Our experience…read morehas been extremely disappointing in both workmanship and accountability. We bought our house in April, and our fiberglass pool was only a year old. It has developed widespread discoloration - irregular white markings, mottling and pigmentation issues across the floor, ledge and walls. These are NOT stains. Extensive testing ruled out organic, metal or chemical causes. The markings are highly irregular, swipe-like streaks, circular patterns and even what appears to be a shoe mark on the ledge. These are not normal wear patterns and clearly are install/repair related defects, likely from improper curing. Despite installing the pool, they have refused to take responsibility or offer any help at all and stand on a "non-transferable" warranty as an excuse. A 2-year-old pool should not look like this! Their refusal to stand behind their work speaks volumes. WOULD NOT RECOMMEND.

The staff was following all recommended safety precautions during this COVID-19 situation. Amanda…read morewas very helpful through our purchase of our hot tub. The moving company was excellent...came two days early and 2 hours before they were scheduled. We had a few minor issues that Amanda handled immediately. You can't go wrong with this great team. BTW, if you buy a hot tub, you get a really nice welcome present as well.

They came out to give an estimate on repairs. I never heard from them again until I received a call…read moreto collect for a past due invoice that I never received for the service call that I never heard back from. He told me since I refused to pay they could not do any service for me again. Too bad!

If you are looking to turn your backyard into a beautiful oasis to cool off in the heat then…read moreWicked Pool Guys is the business to go to. There team with the information you have given them on exactly what you want will turn your dream into reality with the service you asked for with quality materials and affordable price.

We are happy with our huge pool bought and installed by this company…read more Concrete and stone coping was contracted out by me but they did the rest. They wouldn't set pool in hole until I paid the full amount and had to wait a couple weeks or so on equipment but it was all installed properly and we love it!

These guys rule! I wouldn't have a pool if they weren't there. They are always there for me…read more Highly recommend. Manager very friendly and smart.

Horrible customer service - Lady working there was short with me last week and then today when I…read morewent back she wouldn't even look closely at the part I needed. She just kept saying she just doesn't have any above ground parts - but amazingly the Kyle Leslie's was helpful and realized the part I needed and I got why I needed! Because like I kept telling her it's been upgraded to regular pool pumps 1.5hp and 24" sand filters! I had 1/2 of a union in my hand - just to verify I got the right size!!

UPDATE TO THE NIGHTMARE: AS soon as we posted the review below, Paul (Sales/Principal of company)…read morecalled us. He wants to all the sudden make everything right. Wants us to move forward. We asked him to come to our home to view the issues and discuss with us. He came today 6/17, never looked at anything. He is ill apparently, so he sat at one end of the pool and took notes of what we said. He stated they would have a meeting and get back to us. A couple hours later he calls with an offer $2200.00 or he fixes the issues. I said so you are trying to buy us off? Basically! I told him I would have to call him back after speaking with my husband. I call back to let him know we want the issues fixed not his pay off and that we would like to know/scheduled of when the repairs/work would take place. To which he said is impossible but he will do his best. He states everything has imperfections and its not even a big deal. Again, he didnt look at the pool closely and most issues are only seen when you are in the pool, because that's when you can see the complete inside of the concrete, bull nose, trim areas. Only if we sign a NDA would he remedy the items that his crews and him should have take care of already! Actually, never should have been left like this to begin with. I refused to sign the NDA and take down my reviews prior to the work as he wanted. So, we are left with a poor job by Aquamarine pools still. NIGHTMARE!!!!! I honestly cannot believe the reviews here, my husband and I had nowhere close to the experience that others are posting. These have to be paid reviews based on our experience. To date, we still have issues that need to be resolved and as usual Toinette says it's up to the mason guy or up to me to contact their contractor. I have received many rude texts and emails during the entire process from the team, to include Paul (sales) and Toinette as well. Our so-called new pool looks like we have had it for 10 years due to the poor workmanship. We had trenches in our yard for much longer than we should have as they didnt even know they were there supposedly. How did they not know they dug them and left them. Was told pool school Paul would clean up all their trash and fill in our trenches. Of course, when he arrived he laughed and said that's not his job. Toinette said it's just small areas until I sent her pics to let her know what we were actually dealing with. He also laughed when we asked him when we would need to use Jacks magic pink stuff that was listed as a must have item to have. Spent $89 on it and Paul said we don't need it. (they will not take them back so out of pocket here also) I made multiple complaints and not once did anyone come out to look at the nightmare we were dealing with. They blatantly did not care, DO NOT care and are awful at customer service. They get your money and then leave you with a disaster of a pool. We are still left with an unsatisfactory job. There is way too much to even put in this review. I attached pictures and screenshots as proof of our nightmare experience here posted there. Project start date was 4/1/2024. Hopefully no one else receives the same treatment as we did. I really hate having to post such things but this entire experience has left me with many sleepless nights and a lot of stress and I think they should take some accountability for how they have treated myself, my husband and our home. Who wants to have wasted $65K??!!! If anyone wants more information I would be happy to provide.

Great job. I was very impressed with the final product. Crew was professional and cleaned up…read moreafterwards. Showed up when they said they would ¹

Morgan was a very knowledgeable in helping out the right Rainbow system for my kids. (It was also…read morehelpful in not having my kids with my wife and me). I was concerned about having a sloped backyard. One thing good about Rainbow, they have solutions for it. The installation was a week earlier which I didn't mind at all because bad weather was expected the following week. Initially I was going to give 3 stars because after installation there were some screws that were not flush with the wood, some bolts were missing acorn nuts, and one of the buttons for the canopy popped off. With child safety a top priority for Rainbow, I feel that this is a major issue. I sent an email to Morgan with pictures of my concerns. Now this was late Friday night that I sent this email. By Monday, the same crew that installed the play system came back out and addressed all of my concerns.

Ordered a Springfree trampoline from them. Its been 10 years and my kids and their friends still…read morelove it. The quality is amazing. The customer service has been superb.