I've never dealt with such an unprofessional dealership. I. Order to speak with someone, you have to go there or leave a message and wait for them to call back because they never answer their phones. They staff isn't very friendly. They don't smile or greet customers when they walk in. It seems like they hate being there. Unfortunately, I bought a Ford before moving to the area. I think I'm going to sell my car and buy another where the dealership has better customer service. read more

Zero star , staff doesn't answer, prices are OUTRAGEOUS, quoted $17,000 which is absolutely ridiculous will be fixing it myself for $14,000 less. Very upset with the service and hard to get a hold of everyone. read more

Excellent service experience from making the appointment to getting the car serviced. Great waiting room and everyone at the dealership was very friendly. read more

I came here to purchase a truck so I could buy a camper. Bought my truck then bought my camper within 30 days. The truck rear axle is failing and there's a safety recall since 2024. They should've never sold me this vehicle knowing I was gonna pull a 6000 pound trailer While it is a good truck, why sell an unsafe truck? Just be honest with people. Fortunately, the ladies in the Service department are very helpful! As a single woman veteran, I feel duped! If I could give zero stars, I would Will reassess opinion after repairs read more

It's no secret that buying a car is a big step for any person, so it's important in my opinion to do deals like these with people you can trust and who will go the extra mile to ensure satisfaction and smooth transactions. To be honest car shopping kind of sucks most of the time, but that I guess was only true before we got the chance to work with Jay Wilson! His personal approach and general energy through the deal made me feel like he was buying a car with me! Every step of the way not only did Jay make sure I was getting a good deal, he made sure that I left with the same swagger in my step as he waltzed up to me with to help me get a new , reliable and gorgeous vehicle for my family. The guy may not know one thing about a good shampoo, but he more than makes up for it in his knowledge of his inventory and deal making skills. Go say hey to Jay and be fly in a ford like us! read more

I am writing to express my extreme dissatisfaction and grave concern regarding the recent "THE WORKS" service performed on my vehicle on [Insert Date of Service]. This experience has not only left me feeling misled but, more importantly, put my safety and the safety of others at severe risk. I paid $101.83 for "THE WORKS" which explicitly includes an oil change and a tire rotation. The inspection report I received after leaving your facility revealed two critical failures: Undisclosed Safety Hazard (Nail in Tire): Your multi-point inspection identified a "Foreign Object" (NAIL) in my front passenger tire, necessitating a "PATCH TIRE." This critical safety issue was listed under "Declined" services at $69.95, but was never communicated to me before I drove my 6,000-pound vehicle off your lot. This is an egregious oversight that directly endangered me and anyone else on the road. It is a fundamental responsibility of a service center to immediately inform a customer of a known safety defect, especially one as serious as a foreign object in a tire. My subsequent drive, unknowingly with this hazard, was a direct result of your failure to disclose this vital information in a timely manner. Failure to Perform Paid Tire Rotation: The "THE WORKS" package clearly states "Tire Rotation" is included. Your report indicates this service was not performed because "DIRECTIONAL TIRE FACING WRONG DIRECTION," which would require a "MOUNT AND RE BALANCE TIRE" at an additional $195.00, also listed as "Declined." This is unacceptable for two reasons: Prior Service Error: My tires were previously rotated by Ford through a "WORKS" service just five months ago. If they are now facing the wrong direction, this indicates an error during that prior Ford service that you are now attempting to charge me to correct, or using as an excuse not to perform a service I've already paid for. Unperformed Service: Regardless of the reason, I paid for a tire rotation that was not delivered. You cannot decline a service I've already paid for based on an issue that may stem from a previous service or without my prior knowledge and consent. Furthermore, the inspection report is riddled with numerous other "Critical" items listed as "Declined" (e.g., drive belts, front and rear differential service, transmission fluid exchange), many of which I had major services performed on less than five months ago. This raises serious questions about the accuracy and integrity of your inspection process and reporting. I am utterly dissatisfied with the safety lapse and the failure to provide the paid-for service. I require immediate action to rectify these issues, including: The immediate and proper repair of the tire (patching the nail). The proper completion of the paid tire rotation, correcting any previous errors at no additional charge to me. A thorough explanation for why a critical safety issue was not immediately disclosed. A review of the inaccurate "declined" services on my report, particularly those for recently serviced components. read more

Will Allerheiligen was great. I came in without an appointment, out of town for a family visit, and stranded. He got me In right away and everything went down as he described. I was on my way again in less than an hour. read more

In short, Gary Smith Ford did approximately $1000 damage to my car's paint ( per several body shops), thoroughly disrespected me when I tried to negotiate for compensation, and gave me $600.00 to get me to leave the dealership. Maybe you will have better luck, should you decide to use them. Details below. I took my car in for an oil change. The technician swung my door into another car in the parking lot, chipping and scratching my paint. I watched this happen. Not sure if the other persons car was damaged or if they were even notified. He admitted he damaged the car and took it over to determine repairs. They eventually offered to fix it, but they would have to paint the entire door and blend to the adjoining panels; and it still might not be perfect. I decided not to risk further damage or a botched paint job. So I asked for compensation for the damage instead. Here is where things went bad. The tech called and initially told me it would cost them $600 to paint the car. I knew this was low because I had already called another local Ford dealer and other body shops to get an idea of the repair cost, but I didn't really care. However, the tech called me back after talking to Frank, their service manager, saying they would only pay $250 for the damage. At that point, I decided to go to the dealer to discuss in person. I went to Franks office and tried to explain the situation and why I didn't want to paint the car. I could not explain because he repeatedly cut me of and made rude comments. It got so bad, I told him I would wait until he was finished talking so he could calm down. He even said quote " I had a car better than yours" when I tried to explain the sentimental value of my car. After arguing with him for 20 minutes, I eventually asked him what a fair cost for the damages was. He said $600.00. I told him that was unacceptable after they tried to cheat me, and were so disrespectful. He then told me to get out of his office. I told them I would take them to court and report their behavior, then I left the office. After that ridiculous situation, I asked to speak to the manager of the dealership. At this point, I did not care about the money but I wanted to report Frank. The technician explained the paint issue and the manager seemed accommodating at first. But he kept pressuring me to paint the car. I explained to him why I did not want to, and that my issue was primarily with the poor service from Frank. Instead of apologizing, he made excuses saying Frank was old and he dealt with upset customers constantly, as if that justified being absurdly rude. He did say he would talk to Frank, but he also said he "could see why Frank was like that", implying I was the reason Frank insulted my car and kicked me out of his office. He then went on to say I was being "combative" because I called him and Frank out for being unprofessional. Keep in mind, I did not yell or insult them at any point. I just tried to explain why I didn't want to paint, that I just wanted fair compensation for my cars damage and to be respected. He then ordered the technician to "cut him a check for $600.00" then dismissed me from the office. I apologized for the situation, even though I maintained dignity and professionalism and they didn't. The manager tried to be polite at that point, for whatever reason. Never before have I been in a customer service situation where I was the only one maintaining composure and professionalism. If they act like this when caught clearly in the wrong, how can you trust them with your car behind closed doors? If you made it this far, congratulations. I hope this helps you make an informed decision. read more

Johnny Crane KNOWINGLY sold a truck for $8999 to my Uncle with dementia. He took a $6437 down payment from a credit card that was stolen from him. And signed him up for financing at 24% interest. My Uncle owes $11000!!!!!! that brings a $9000 car to $17000. SCAM, ELDER ABUSE, PREDATORY. read more

I'm writing to formally express my frustration and disappointment with the experience I had at your dealership. I arrived clearly stating what I was looking for, including all my requirements for purchasing a $100,000 vehicle. I was assured there would be no problem. Unfortunately, that assurance could not have been further from the truth. Instead of transparency, I was met with deceptive tactics. I was presented with a "4-square" offer that had nothing to do with what I had communicated. I should have walked out then, but I stayed -- giving your team the benefit of the doubt. After five hours of wasted time, I still had nothing solid to work with. Only as I was leaving did the salesperson claim "all the numbers just came in." By then, the trust was gone, and I had no intention of purchasing the vehicle. On top of that, my friend was looking at purchasing a truck from your dealership as well. He was told by the salesperson that the dealership only had $1,500 over what they paid for it at auction. Yet when we saw the numbers, it was clear that wasn't the case. This kind of dishonesty is unacceptable. It's difficult to understand how this level of misrepresentation is allowed under your leadership--or how little accountability there seems to be. I expected better from your brand and your team. I hope this feedback is taken seriously, and I expect a response regarding how you intend to address these unacceptable practices. read more

I was highly disappointed, I had my car in for a sunroof issue. While they fixed the sunroof, they broke my massaging seats and want to charge me over $3K to fix it. No integrity... It's a shame they have lost a life long Ford guy read more

Won't let me give zero stars. Never bring a car to their service department again. They got me the first time with $3k of suspicious repairs. Brought another car there for an inspection and it needed $3k in repairs too. Didn't let them touch it this time, went to another shop, none on the struts they said were leaking had any problems. Absolutely not trust worthy! read more

I recently took my F-150 to this service department for a recall for an EGR. Less than a hundred miles later my truck overheated. After looking into the process for the EGR replacement it turns out that losing coolant is sometimes a necessary side effect of the process. When I called the service department they denied doing anything with coolant. After putting more coolant in I took it to another shop that I already had an appointment with in order to have all the lubricants changed. While there, I mentioned the recall EGR and the problem with the coolant. The gentleman immediately said the dealership did something. Sure enough, while he was in there he said it was a simple fix and reconnected the line that was leaking the fluid and because he knew the service department manager at Gary Smith he would let her know. I never received a call from the service department saying they were sorry or even an email. read more

came in for a recall on my new bronco sport I had for 1 week.. asked them to do oil change since I went on a long trip. they said it should take an hour I asked them to PLEASE let me know if it will take longer than an hour because I have somewhere to be. took 3 hours no heads up. signed paperwork before work being done which said $90. I go to check out and "Will" (don't know his last name because he tried saying it fast after I asked for his name to leave a review) tells me my car needs "special oil" and it's now $140... so 3 hours later and a +50% mark up when I go to check out. shoulda looked at reviews before coming here. never coming back. bad business and untrustworthy all around. read more

I have had my Mercury their service department several times recently. They have been exceptionally good. They fixed several recalls I did not even mention. They fixed everything I had a problem with. They bring you car out to you. They explain things done and they have been very fast at getting the car back. Very good service. read more

Don't know how the folks that run this business sleep at night. Price estimates on parts are 2-3 times what other Ford dealers charge, the hourly shop rate of $210 an hour is excessive and unnecessary parts are priced in. read more

They do not stand behind the used vehicles they sell. I have a 4 year old truck that I am having to put a new transmission in.

Amanda, in service, is the best service writer I've ever dealt with regardless of type of business. She knows what customer service is and demonstrates it. Brought my F150 on for service that another dealer had misdiagnosed. They changed the part the other dealer had fixed thinking it was bad. As it turns out, there is something else wrong besides that part. Unfortunately I'm going to have to go back to the original dealer to have it re diagnosed, since I've already paid them $1000. Through both times my truck was in the shop at Gary Smith Ford, Amanda kept me informed about what was going on in the shop and approximate wait time. Amanda told me they could re diagnose the problem and fix it, but would have to charge me, which I understand and which explains why I'm having to go back to the original dealer, otherwise I would be paying twice. read more

Horrible experience! Poor follow-up and more importantly they are not reputable organization. Gave price on website showed up and they wanted $25K for market adjustment. I would not not do business with Gary Smith Ford. Waste of time is one thing but not being honorable is another. Reviews matter good and bad and this place is UNETHICAL. read more

I purchased a used vehicle from here which had issues within the first 12 hours. Took it back to their shop, they had it two days, got in the car to go home and a couple miles down the road it just shut off. After getting the run around for two weeks, I called and found the car. It was at a local mechanic who had run the diagnostic and told Ford's rep the engine was blown. The dealership knew this for two weeks and didn't relay it to us. At this point, the cars been in our possession less than 12 hours. Managers response, get the fuck out of my office, we're not helping you! Shady, no integrity, liars. read more

Gary Smith Ford - Car that the engine is blown in. - Used Car Dealers Near Me - Fort Walton Beach, Florida

Excellent customer service provided by Amanda Carroway and all the technician Tristin. Great team and trustworthy.

Service department is the worst. I would never bring my car to this dealership if I wasn't forced to by my extended warranty. It takes over 1 month for any type of service, limited to non-existent communication, bad attitudes and lying. read more

Gary Smith Ford took our leased Volvo car in on a trade. We found out later from Volvo that they do not allow this. so currently our car is at GSF while we are making payments and insurance on car not in our possession. and all they are doing g is giving us a runaround. they have said they are going to take care of it but this is week three... beware!!!! read more

This dealership marks up vehicles. F150 lightning marked up 69k. Completely unethical. I'll never buy a ford unless it's straight from the factory. read more

I am in the market for a new car. I want an expedition and trade in my explorer. I make an appointment as they ask to discuss prices and builds. They do tell me their current prices are 10-12 thousand over MSRP. I understand with the market today but I still don't know what cost of suv is. They test drive my car. We talk about the expedition and walk around it. We go and sit down and I am asked to sign a paper that says I will buy a car that day. I say no I'm not signing that. I am told they won't discuss with me what the cost of the car is or what my car is worth to them unless I sign the paper saying I'll Buy the car. I don't know how they expect me to say I'll buy a car if I have no idea what the car is going to cost me. It's no way a legally binding document but it's the point that they will sit there and scare me into "buying" a car because I signed a document that says "I will buy a car today". I was told make another appointment she. I am willing to buy a car that day. WOULD NOT TALK TO ME ABOUT A CAR PRICE PERIOD. COULDNT TELL ME WHAT THE COST OF THE EXPEDITION WAS BECAUSE IT WAS OVER MSRP. Name of guy was trey. read more

I bought a part from them for my 2017 Ford F-350. They sent the wrong part. I called them and emailed them three times before they finally responded three weeks after the original call. I engaged with them through PayPal to return the item. After I shipped it back to them they refused at first to post the refund for the $115 part because it was past the 30-day return policy. Seems odd that they would lose their good name over $115 part and hold me accountable to a 30-day return policy when they don't hold themselves accountable to return customer communications in an semblance of a reasonable time. Turns out that despite the email, they DID refund me for the price of the part, but not for the return shipping, which is unfortunate, because they are the ones that shipped me a part that didn't fit my truck. read more

Easily the worst Ford dealer I've been to after living in many parts of the country. I've brought my truck in multiple times and they always take longer than they estimate, don't call you with updates when they are going to be late, or call you back when they say they're going to. I understand if you're going to be late or if things get busy but the customer service is terrible especially from service reps who aren't even doing the work on these vehicles and who's job it is to take care of customers so mechanics don't have to read more

Everything about Gary Smith Ford from buying our car to service had been terrible wouldn't recommend to no one.

10K markup for every F-150, 5K markup for every Ranger and a 25K markup for each of the two GT500s. They repeatedly tried to sale me a vehicle I didn't want because manual transmissions are "rare" in Mustangs and refused not to mark up a vehicle that i would have had built for me. My service appointment started an hour after it was supposed to and they didn't accomplish everything that was asked for, unless it's physically possible to single-handedly rotate all four tires, complete the oil change and the 10K mile inspection in roughly 13 minutes. They won't touch the burning clutch because it's intermittent stating that it's Ford's policy. I asked the parts department about a spare tire kit and had to give them the part number. They stated that I'd have to pay freight shipping which they couldn't tell me how much it would be until I purchased the tire. An absolute horrible experience each and every time that I've had to deal with them. read more

Review is for Jay in new car sales. Great salesman and extremely knowledgeable about the cars! Would have bought a car but Gary Smith Ford failed him with their lack of inventory. read more

I recently purchased a 2021 F-150 from Chip and Trey. They made the entire process extremely easy and fun. Even though I was there for 5 hours doing the test drives paperwork etc it seemed like I was there hanging out with friends. This dealership has been the best experience I have and definitely recommend those salesman. True, honest, and hardworking. Also have went out of there way multiple time taking care of me read more

They are playing short term refusing Z plan pricing. I have been going there for 8 years for service and spent a ton. No more. Hope they enjoy the boom because I'm going elsewhere. read more

So they finally fixed the trim they broke, but made my car look worse. They got the trim from a junk yard. Gary Smith Ford doesn't care about customer service or making sure they use quality parts. Never go there to get any work done. read more

Gary Smith Ford - This is the piece of crap from they replaced it with from a junk yard! - Used Car Dealers Near Me - Fort Walton Beach, Florida

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The service department is extreamly rude. Drew the manager is very rude to customers.

Pretty typical car dealership in the area. Staff was professional and friendly. They had a waiting room with snacks, water and coffee (though the coffee was not very good). Showroom was clean and organized, Restrooms were small but clean. read more

The service department is a joke. They will not provide me with a quote for labor or parts. You cannot reach anybody over the phone. I guess everyone is just shootin the shit by the water cooler all day. read more

Shopping for a used car. Gary Smith Ford is the most run-down looking PreOwned Car dealership in the county, among the national brands. Looks like it hasn't been renovated in 30-40 years. Not a big deal, just cosmetic. Found a car I liked, told them I was interested and had a pre-approved loan with USAA, and that I wanted to look around first, but might be back. They said fine. Came back in 2 days to buy it. About 30-45 minutes into the bargaining saga, they tell me they don't accept USAA car loan checks, and that I need to start over or go through their lenders. Funny they didn't mention it 2 days earlier. Then we negotiated what they called an "out the door" price -- their term. It was reasonable per Kelly Blue Book. Then 30-45 minutes later we get down to signing paperwork, and the finance guy is trying to rush me through the paperwork, wondering why I want to stop to read what I'm signing. 5 minutes before finishing all 5 forms, I notice they've added 7% on to the "out the door" price. I refused to pay their sneaky add in, and they refused to sell the car for what they had originally promised. They went all into why they can't sell it for less, but basically the salesman lied. Wasted hours of my time and my family's, arranging to meet me at the dealer to drive away the car. I've since heard lots of bad things about their service department as well from friends who have bought cars through them. Yeah, I will never set foot on their doorstep again! All the bad stereotypes of sleazy used car salesmen (and it's the same ones that get involved in the negotiation of new cars too). read more

A true lifesaver! Was on vacation with family when AC fan blower decided to stay on high. So it was either drive with no AC-heat or open windows at 75 MPH. Called Gary Smith Ford, had the part at a reasonable price. The best part was that one of their service managers named LEON was kind enough to loan me some tools to make the repair in the parking lot. Good ol' fashioned customer service and actually caring about a customer. If I lived here, I would be sure to make them my dealership....Nice work! read more

Best dealership car service. Was scared I had a transmission problem but they found the real causes. Amazing customer service and job done on my vehicle. Will only take my car here. Best service department Ive ever experienced hands down. read more

Brought in my car with the diagnosis already done because the last time my wife brought it in they blew her off and sent her home without even researching the issue. Today they started at 130pm, ticket closed out 215 PM (45 mins) and they charged my wife 2 hours labor! I will seek out another service provider for my vehicles. Sad thing is we have been doing business wit them since 2011. read more