Dr
Martinvosky is great, it is his staff that is so bad. I was going to to this Dr. for 8 yrs the first three years his staff made me pay a co-pay even know i kept telling them i did not have one, took new asst to say i did not have a co-pay. Never got any of that back, it was the first time an injection worked and medications helped. When his practice moved to new building it went down hill
First they do not answer phone they do not return calls told Dr. he said i have a comp that.answers when staff is busy had him use my cell and call no answer. I changed insurance gave to staff new cards also had new address filled out the form with all new info on four occasions also told them to make sure they got the referral from primary Dr. listed on insurance card they had 30 days after each appt , after a year i was told they could not see me that I did not give new insurance info, then that it did not get approvec by my insurance , I have never been so angry.(1) i was scheduled for injection that took 3 months to get (2) the medication i was on was strong and gone only had 30 day supply that ended 3 days before the appt they cancelled
It took three weeks to get into new Dr i had to go through withdrawals , never had been through that. I am writing for the first time so Dr Martinvosky could see he is not the problem his staff in richmond is
You fill out form at each visit with all new info what do they do with it except to go into a bin to see which staff member wins a prize for doing their job talking to his acct person who accused me of not responding to mail even know i filled out form each time with new addr for that entire year. It is a shame that Dr
Martinvosky is good and is the only one that helped me for so many years and that the incompanance of his staff is the reason that he found himself in trouble, the worst thing was being called a liar by his acct person when i said i had given insurance info and addr info and then threatened to charge me $5000 since my insurance denied claim. All of this could have been taken care of if his staff did their job, it should be easy with 7 plus working in richmond. Dr Martinvosky needs to open his eyes and listen to his patients especially one who has been with him for so many years
When you go in every 30 days how hard would it have been to get referral enter new insurance and new addr into file. Also since i knew all of staff i knew they screened calls if they did not want to talk or if the caller was loud they would answer and say hold please and hang up and then discuss why no one should answer that number saw and heard this on 3 occ. When i was going through the mess i would call on my phone never answered used diff phone they answered. This is long review and so much more to say just want the Martinvosky's to look at what happened to practice and they should be ashamed to let it get to this point, if you go to any other office except richmond/san pablo i am sure the dr will be able to help you he goes above and beyond to try new techniques to take care of your pain read more
