I cannot recommend Josh and his team highly enough!!! This was our fourth house, and we've always…read moreconsidered ourselves pretty lucky with lenders, but I had no idea how great a lender could be. Josh is SOOOO responsive and prompt. He is courteous, friendly, immensely knowledgeable and patient. I had lots of questions and we took a few swings before we found the perfect fit- but Josh never showed anything but absolute eagerness to help. Our closing was unbelievably smooth. Josh reached out every few days just to assure me that everything was moving along nicely and he didn't need anything from me- but was there if I had any questions for him. He did everything he could to lock in the lowest rate possible for me. With a purchase as large as a home, you should, of course, shop around. Make sure Josh is one of those calls... probably the last one, because you won't want to keep looking after that. Thank you, Josh and Team!!!

Josh and his team = Fantastic! Josh was helpful in researching available options for me. He was…read morequite patient and understanding when my first property choice went awry. Six months later ....I again selected his services.... and his skill and style continued to be very encouraging. Today we officially closed on a property which is better than last year's attempt. ...and...Joshua helped me secure lower interest rate. I highly recommend Joshua B!!!

I didn't know that a mortgage broker could be such a positive part of buying a house…read more Tom was: -unreasonably fast in replying to questions. I don't think he sleeps. -thorough. All conversations were followed-up with an email. Emails were followed-up with a phone call. -knowledgeable. Tom knew more about renovation loans than the people who handled them professionally. I'm not joking. -involved. He came to my official signing just to be there to answer any questions that I might have. Mortgage brokers don't do that. In short, if you call Tom, your house-buying experience will be better.

I have made many mortgage loans in my life and have always dreaded the mortgage broker interaction…read more Not being from Tucson, and having two other brokers tell me how complicated it was going to be to finance a second home, I was losing interest in the whole deal. By chance I stumbled across Tom's Yelp review and decided to give him a call. From our first interaction I could tell he knew what he was doing and seemed to be giving me straight answers. He and his entire team ALWAYS returned phone calls in a timely manner and kept us informed about our loan process at all times. This guy and this office is as good as I've ever worked with and I've worked with many. Pleasantly surprised that Yelp worked for more than just restaurants.

Jessica was absolutely amazing! My husband and I were searching for an experience loan officer to…read morehelp us buy a 2nd home. We googled for the top loan officers and ran by Jessica Moats information. She had many years of experience plus she looked friendly in her photos, so we gave her a call. Since day one Jessica helped answer all of our questions. She advised us to do a couple things different and it worked out for the best. It helped with our interest rate! I can't thank Jessica enough for her professionalism, kindness, and always responding back to us promptly. We were able to complete the process within 4 weeks... Thank you, thank you Jessica. I will highly recommend you to anyone....and I know if we ever need a mortgage loan officer again it would be You! We are loving our new home!

Jessica was awesome to work with during the purchase of our home. Very smooth process and we were…read moreable to close a few days early.

I was referred to Derrick and his team by a mutual friend. This friend heard my stories of…read morefrustration regarding the loan process. I was not in the position to get any type of loan according to the several companies I went to who promised me everything until i got in the door. My friend told me Derrick would be able to make it happen and if he didn't, no one could. I heard this through several people EVEN other lenders. I gave it a shot. Regardless of how busy Derrick is, he has a team that works around him who compliment his every move. Derrick gave me financial/credit correction direction and it all went from there. The things he said that could happen if certain things were corrected and fixed , came to be exactly as he said. Within a month, I was able to be submitted in as a candidate for a loan. I also went in with the open mindedness that I could depend on the whole team to help me if Derrick was not available. His team is nothing less than incredible. From the staff who first answer the phones to those who particpate in parts of the process out of Phoenix, every single interaction was handled with attention and care. Along with the service they provide, the speed and precision of the process was right on and ahead of time. With my accountability of getting them every document they requested on time and quickly, they processed it and moved forward to the next step. There were no delays and the loan was submitted in for approval almost 2 weeks prior to closing date. I thank this team, immensely, for the position my family and I are in now. We are about to move into the home we intend to make our home and our place to retire in. The first time I saw it, i told myself it was my dream home and I would have something like it someday. Well, because of the Polder Group, its ours now and my dream has become reality.

Thank you, The Polder Group and Cross Country Mortgage!! My refinance went through without a…read morehitch!' It was a real life Love It or List It nightmare that Leah Variano calmly walked me through, to refinance my mortgage and cover a bunch of emergency renovation loans I had to take out. Now I LOVE my house and won't be listing! Shawn Levine was great through the whole process, especially when title was wringing their hands and saying it wouldn't close in time. Thanks you two!! Hey, Derrick Polder! Keep your eyes on those two! A couple of stars doing you proud!

Working with Brogan Kemmerly and his team was a very positive experience. Speaking with him and his…read moreteam, you couldn't help but get the feeling that you were in good, strong, truth-worthy hands. As a returning customer to NOVA, we were given rates that blew the other guys out of the water! Having people like Brogan and his team to walk us through the refinance experience is about as good as one could ask for. Maybe I don't have the experience with lots of others out there, but these people have set such a high bar that I don't know that I'd ever want to trade that in. In these times of COVID, so much of what was needed could be provided online and when we needed a notary service for the marathon signing session, they were able to provide one to come to our home with the proper precautions taken. Promptness. Knowledge. Efficiency. A good deal. What more can you ask for?

Brogan Kemmerly and team have been outstanding! They have all made the process of buying my new…read morehome a breeze and I want to say "Thank you" from the bottom of my heart. I would suggest this company to anyone who wants a professional and friendly loan company.

The best experience ever! Mike and Dorothy have been nothing but help and made the process actually…read moresimple and enjoyable, which is hard to believe. They are courteous, kind, attentive, and simply the very, very best.

I cannot stress how awful, antiquated, and incompetent this company is. Their mistake has cost me…read more4000 dollars in insurance overpayments, and their bookkeeping is so poor that they can't even give me an accounting of what they paid via my escrow. They paid on a cancelled policy for years, added on another policy and didn't tell me for YEARS. Just so terrible and I hope anyone reading this choses a more competent company that actually exists in the 21st century.

My husband and I were nervous about the home buying process. Mr. Jim Davis made everything painless…read moreand simple. He worked with us and our realtor to make sure that everything was taken care of. Since we used our Veterans benefits to get the loan, there was a lot more that went into the process. Mr. Davis made all the necessary calls and requests. We completed most of our paperwork through email or online, which was great with the crazy schedules my family keep. Mr. Davis was recommended to me by a fellow veteran that he helped out too. Mr. Davis and Nova will always be my first recommendation to anyone looking to get a home loan.

I had a negative experience here. I used Chris Wilkes and he gave me incorrect information which…read morecould have cost me the purchase of my home and this also caused a week or two delay in my loan approval. Luckily the seller was nice and worked with us. She didn't have to and it would have been almost a $2000.00 mistake that I would have had to pay for myself. I had to get the branch manager Diana involved to hopefully pull off my closing date, which still might not be possible. I have to be out of my apartment by the 31st or pay extra fees to stay longer. I wish I could have used another lender but I was already too far in to move around. Please be cautious. This is the biggest purchase of your life and I wouldn't wish the stress he cause on anyone.

Our client, a retired veteran with a severe disabling disease who was in the process of selling his…read morehome, died suddenly after surgery. His wife, in completing her side of the transaction, tried to get a loan payoff statement from Freedom Mortgage. Freedom refused to provide the required document prior to closure. After several calls and messages to Freedom from the seller, the title company, and our realty firm, and still no answer, the title company estimated the remaining mortgage amount, and held back what they estimated the loan balance to be. They also arranged for closure and recording of the deed. Freedom only provided the necessary information after the property changed hands. In summary, Freedom mortgage failed to perform their part of the transaction over a several week period-even when appealed to by a seller who just lost her husband. We would not recommend Freedom for residential mortgage support.

I will NEVER sign with Freedom Mortgage again!!! I had them for 6 months and they are 1) a…read moremarketing firm trolling for more business, and only then 2) your mtg company - in that order of priority. Once they get your information they NEVER stop harassing you with emails, texts and telephone calls. I don't use the word "harass" until I have asked them politely at least 3 times to remove my name. Now, I have warned them 4 times that I was sick of their harassment and will file complaints and reviews. They don't care. Robo-calls. In-person calls, texts... They are worse than a virus. I have not found a Freedom Mortgage vaccine yet, so all I can do is warn others and encourage you to mask up and avoid them! I am looking for a federal and/or state agency with which to file formal complaints of harassment. I wish I could assign a negative star because they don't give a damn about individuals. Total disrespect.

100% EXCELLENT!!!! Every step of the process went so…read moresmoothly and stress free, we were delighted with all aspects of our loan process! Patrick Randles was super communicative, keeping us well informed and was great to work with. If you go with him and Nova, you'll be glad you did!

Patrick had a tough job. My portfolio is complicated and time consuming and he had to put it…read moretogether in less than 30 days for it to close on time. He ran into some additional challenges, but worked right through them and got the job done. I've bought a lot of properties and this was by far the easiest. Thank you Patrick!