Excellent! Great service, team and pricing. During Covid, I ran out of oil during a holiday…read moreweekend. My standard oil service company who I had been providing me with home heating oil for years (and I had good standing) could not help me. I then contacted several local companies who could not help me for after the holiday. I started really panicking for the weather man said we're going into single digits this weekend. I made more calls, and DF Richard answered after hours too. I talked to the owner of DF Richard Energy who said yes we can help you. They came out that night to hold me over, then the next day with a full oil tank fill up and didn't charge me exorbitant fees as some other companies would have. A family owned business since 1932 with competitive pricing,, they have proven excellent customer service, we are not just an account number. Going that extra mile was not forgotten and much appreciated, earning DF Richard another permanent customer to this day with a big ~ Thank You!

I've tried 5x to have someone call me to explain the gas usage and after being told someone will…read moreget back to me nothing happens, starting around 7/1. My gas usage tripled and can't get explanation why from this company. I'm in an apartment so I'm stuck with them.

Just moved to Barnstead Nh, Eastern Propane and Oil showed up and informed me that the previous…read moreowners had an outstanding bill and he was there to shut my Propane off..WTF. How is that my problem ...Is this my welcome to Barnstead. Extremely upset.

horrible customer service!!!! horrible. To make a call. Because my gas detector is going off…read more And be lectured about. My cost I need to pay if it's my equipment and not there's. She was very rude.

Customer service at this store was the best ever! I needed a Weber grill delivered on a certain day…read moreand they did it. It didn't cost more for them to put the grill together nor did they charge for delivery. Their selection of Weber grills and accessories is amazing. I would definitely recommend this store! I will certainly return there!

This company was good until they got bought out or taken over by Superior...They suck now for…read more customer care and communication...I have written to them on their website 3 times and spoken to a customer service rep to cancel my service and they haven't gotten back to me in over a month...I don't reccomend anyone going with Superior propane

It's hard to believe they ever got more than a one-star rating. They're hard to deal with, never…read morepick up the phone, and usually call twelve or more times before they answer. I had damage to my home. I think they put the tanks too close, and the cedar shingles rotted away. It did nothing for me. You can do better, much better. Three companies looked at the hook-up they did and none had anything good to say.

Jason and Sylvia entered our home and went right to the task. Both were professional and…read morepersonalable. The job was done promptly with knowledgable process.

There service department is awful, go elsewhere !!! Overcharge and incompetent workers.read more

I rate this a 3.6. The gas station that is connected to the pumps is pretty nice. Lots of options…read moreinside the store. I know it's all of Maine but I don't like how you have to hold down the gas handle filling up the tank. Clerks were nice. 2 of them dawgs behind the counter hard at work so line goes fast. Pretty safe space outside and welcoming. #FuckKyrieIrvig

Paid $15 for car wash. There was not an attendant to…read moreposition the car to go through the wash. Finally someone came out after beeping. They kept yelling at us to put the car in neutral after they lined us up, we had it in neutral from the point they instructed to. We came out of the car wash with the car covered in soapy bubbles. Went in and complained and was instructed to go through again. Went through a second time and the car was covered in soapy bubbles AGAIN. We drove home and rinsed the bubbles off. The car did not even look like it had been through a car wash. Do NOT recommend getting a car wash at this location!!

I have been a customer for many years, but unfortunately their customer service has consistently…read morebeen disappointing. I recently ordered 170 gallons of oil, and their online portal quoted me $471.24 (which works out to about $2.77 per gallon). That seemed unusually low compared to the local average of $2.99-$3.09, but since their system confirmed it, I placed the order. When they delivered, they were only able to fill 134.8 gallons, but instead of honoring the quoted rate, they charged me $3.09 per gallon -- over $424. This was a huge discrepancy compared to what I should have paid based on their own quote (about $373). When I questioned it, I was repeatedly told the system was wrong and was essentially dismissed. Even a manager implied I was "confused," rather than acknowledging that their online pricing system gave inaccurate information. Mistakes and glitches can happen, but the way a company handles them matters. A respectful resolution -- even honoring the day's posted price of $2.99 -- would have gone a long way. Instead, I was told my confirmation screenshot "meant nothing" and that they would not stand behind their online system. Because of this, I can't recommend ordering from them. Their online pricing is not reliable, and their customer service is unwilling to work with customers when issues arise.

They used to be great. I have a small oil tank that would run out at times when I did not expect…read moreit. They were always able to accommodate me within a few days or a week at the most. It was easy to reach them and they cared. Since being acquired by Superior Propane, they have become the WORST. I started with them in 2012 and as of today, they have lost my business permanently. I spoke with a rep who told me that she has had many long term customers express the same disappointment. I used to recommend this company but now I strongly suggest you steer clear.