As tenants, my girlfriend and I have decided not to renew our lease, and Garnet Real Estate is the reason. This is the worst tenant experience I've had in 12 years of renting and we want to get away from this company.
On our move in date, we were surprised to find a large old-fashioned china hutch and treadmill both in the house. When we asked why they were left behind, we were informed we had no choice but to live with them. This was never disclosed to us prior to move in! We are living with 2 large pieces of furniture we did not purchase, do not own, do not want to live with, and never agreed to live with.
Service Requests which would normally be addressed within a few days by typical property managers are left for several weeks or potentially months without attention. Our shower head leaked badly and it took weeks for them to come out. Our backyard was filled with trash when we moved in, and we asked them to remove it - it took months. Particularly frustrating was our fire alarm which I consider a serious safety risk. I got to experience this firsthand when my house burned down years ago and my mom barely survived thanks to a fire alarm. When an alarm failed in the house I created a service request. After 3 weeks waiting, I also left a voicemail asking for service. After 4 weeks I finally got a hold of someone but was told that my issue is low priority and shouldn't be addressed yet. I finally got them to fix these things, but only after embarrassing myself by demanding a fix in a way I've never had to do before. With this company you need to either live without service request support or make a fool of yourself demanding service.
We were informed upon moving in that the sprinkler systems would be serviced and activated within a few months. It's now been a year and a half, we're moving out, and the sprinklers are still not activated. Our lawn was somewhat dead and ugly for all of our tenancy.
The walls were all badly patched and painted when we moved in. It wasn't this way when we viewed the property and signed the lease. However, all the holes in the walls from previous tenant hanging pictures were covered with not-matching paint. Like, every single wall in the house had random not-matching blobs all over them. It was embarrassing to have company. Garnett apologized on move-in day and offered to correct them. However, when we asked them to, they ignored us. I eventually threatened to send their rent money to court escrow until they start taking care of the property, and they finally started service. However, they only painted one room and left the rest of the house looking like crap. We spent our entire tenancy embarrassed to have company over because the house was delivered to us in a much worse aesthetic condition than it was viewed in when deciding to lease.
Garnet also asked us to overpay on our water bill. When I pointed out their mistake, I received a terse and confused email from them just repeating their mistake. Only after I embarrassed myself by re-iterating, they finally realized their mistake. A typical tenant who trusts their management company, or is just uncomfortable repeatedly arguing with them, would have overpaid their water bill by $50.
I have other complaints as well, but I'll stop here. Personally I've never seen such unscrupulous, careless management. Clearly nobody is paying close attention to our service requests, under-communication has caused expectation gaps and left us living with furniture we don't own or want, and there isn't a diligent plan about how our utilities are billed/prorated. We have a general feeling that there isn't anybody really caring about our experience as tenants.
I tried to share this review with Garnet in-person, so that they could respond to or grow as a company from our bad experience. The guy raised his voice impatiently and told me that nothing I say matters. I was stunned by the immaturity, irresponsibility, and carelessness. How can they stay in business with this guy in charge?
After reading other reviews about their handling of security deposits, we're now really nervous about our security deposit. They have thousands of our dollars and clearly don't put attention or caring into matters regarding our money or happiness :( read more