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    Recommended Reviews - Garita El Chaparral

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    DMV - Next in line for her driver test! We've been waiting for almost 50 minutes!

    DMV

    3.2(211 reviews)
    4.2 km

    Outstanding service! They went out of their way to help me get the job done even after I offered to…read morecome back another time because of time constraints. Very professional, helpful and amazing staff

    The San Ysidro DMV field office looks relatively new! This state-of-the-art facility has a…read moreself-serve kiosk to avoid waiting in line. DMV kiosks are convenient and offer services that are quick and easy. No wait times and open daily! I scheduled an appointment for my daughter to take her behind-the-wheel test at 9 AM. We arrived early at 8:45 AM and were directed to window 8 for early check-in. They checked us in and furthermore instructed us to bring our vehicle around for inspection before heading out to take the driver test. I'm not even exaggerating when I say, we waited an additional 50 MINUTES outside in our vehicle, in the hot blazing sun (no shade) before my daughter was able to take her driver test. I was very disappointed in the lack of organization and communication. At times, it seemed both instructors seemed dazed and confused about who was next in line. Mind you, there were (3) separate vehicle lanes and many people were not made aware of which lane they were designated. In the end, my daughter passed her driving test and is now a licensed driver in the state of California. We are super stoked and very proud of her! I will definitely reconsider coming back to this DMV in the future!

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    DMV - She passed! Woohoo!

    She passed! Woohoo!

    DMV - Long wait times!

    Long wait times!

    DMV

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    Global Sentri - Follow the SENTRI signs

    Global Sentri

    3.0(7 reviews)
    0.3 km

    I applied online and paid my Global Entry fee back in August. Fast forward a few weeks, I was…read moreemailed and informed that I had to make an appointment for an in-person interview. The earliest appointment I could get was in October at the San Ysidro Land Port of Entry building. They have appointments available at LAX but 4 months out. There are other offices that conduct interviews around the country as well but appointments are recommended and walk-ins are not guaranteed to be seen. My appointment was at 9:15 am and the letter told me to get there 30 minutes early in case they were running on time. They weren't, and since the office is small, I had to wait outside with the border officers until my appointment time. When it was 9:15 am, I walked into the Global Sentri office. There are 10-12 seats in the lobby and it is very small. I stood in line until it was my turn to be seen. The gentleman who helped me asked a few questions, asked for my passport and driver's license, and told me to wait in the lobby until my name was called. About 30 minutes after that initial interaction, I was called into the back for my interview. The setup is very much like the DMV, where the office is open with cubicles everywhere. I was asked a few more questions, fingerprints were scanned, and my identification documents were returned. I was told that my old KTN was still usable and that my new one would be my Global Entry one, and the 5 years would start after my next birthday in August. Either could be used interchangeably. I thought that was weird that they didn't combine them but it doesn't matter really since I'll have expedited processing when I travel internationally. Just plan for about an hour at the interview since there is a chance that they are running late. Someone showed up an hour before her interview but they didn't see her until her interview time. This is not the office for walk-ins. Be prepared to put your bag in to be checked in the luggage x-ray machine. I was in and out of that office twice because my friend came with me, but they only asked me to x-ray my purse once. I parked at the outlet shopping center across the street for free and walked over. If you need to kill some time there's a Coffee Bean nearby as well as a mall.

    Inefficient and long wait. My appointment time was 12:30pm and I was not seen until 1:30pm. They…read moremade me wait a whole hour after my appointment time, then what's the point of an appointment? Also, it's actually located inside the San Ysidro port of entry so before you enter the border patrol will stop you and ask for your documents and ID, so make sure you have them handy. The Sentri is a small office to the your left once you enter the building. The waiting area was very small and barely had enough chairs to fit everyone. There was no water station or vending machine but there's a water fountain by the bathrooms to the right of the the building entrance. Finally my name was called and the officer gladly was nice and friendly. We just chatted the whole time and I guess that's my interview lol. The nice thing about this new location is that it's next to the outlet (convenient for some after-interview shopping...) The parking is shared with the outlet. Just make sure you walk and cross the street at the light because the rest of the road is fenced off and you can't jaywalk around.

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    Global Sentri - Follow the SENTRI signs

    Follow the SENTRI signs

    Global Sentri

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    Garita El Chaparral - departmentsofmotorvehicles - Updated May 2026

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