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    Garden State Honda

    2.3 (214 reviews)
    Closed 9:00 am - 7:00 pm
    Updated 1 month ago

    Services - Garden State Honda

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    My new boo.
    Teresa S.

    I was in the market for a new car for the past month and it has been a stressful and traumatic experience dealing with most of these car dealerships. LOL Unfortunately, I had to buy during the period where there is a shortage of new and pre-certified vehicles so there are very little deals and negotiations. Im talking some of these dealers weren't budging and were asking for $5000 over the MSRP price which I laughed at and kept it moving. I had just left another Toyota dealer in Jersey and googled the closest Honda dealer near me and found this spot. We walked in and it was their used dealership location. A young lady , Ruby approached us and asked what I was looking for and I told her a 2021 Honda CRV EX with the colors I wanted and wouldn't compromise since I was buying new. Initially I was looking at 2 to 3 years old models within Toyota or Honda and the prices were soo high I said I might as well buy new. I was ready for the aggressive sales tactics and back and forth banter that I learned to manage and wrap up quick after visiting a few dealerships. Only this time, Ruby was just as sweet as she can be. Her style was very professional and laid back and she listened to what I wanted without trying to offer me something else which I hate! Don't get me wrong I was ready to tell Ruby no which I actually did and walked out when her "manager" wouldn't agree on the numbers. Ms. Ruby walked out and made a small counteroffer which was the best offer I'd received that didn't have me driving further south to purchase. So, I just accepted the offer because i was just exhausted and wasn't looking forward to going to another dealer at ALL. I had tried every website, "trucar, carguru. vroom, carvana" and just didn't have any success. We spent about a good three hours completing the deal. They had to bring the vehicle over from their new sales location, LOL and when it arrived I was cheesing hard. I was excited because it looked and smelled good but most importantly I didn't have to deal with the stress of continuing to look. I am pretty sure I could've haggled more but I didn't want to and I trust Honda's products. I know if Ruby was one of those aggressive salesperson I would've left. Her calmness and patience actually calmed my nerves and we sealed the deal. If you're in the market for a new or used Honda, please ask for Ruby!

    The only time I received a call from the dealership, on Day 6
    Daniel H.

    DO NOT TAKE YOUR CAR HERE I'm submitting this review on Day 14 with no car, no answers as to what is wrong with my car or when it will be fixed, & no attempt to give me a loaner car while they make whatever repairs they need 14+ days to make. I've already filed a complaint with Better Business Bureau, after I leave this and a Google review I'm contacting local news stations. I'm led to believe they've badly damaged my car since they're dodging my calls & won't call back when I do get through. 6/23/21 - Dropped my car off to get it serviced for a recall, & to diagnose an issue with my indicator lights randomly coming on. Kash was my service person, upon dropping the car off I was told "they were behind & it would be a couple of days". Red flag number one. Throughout this whole ordeal, Kash called me ONE TIME on 6/28, (Day 6) & asked if anyone had called me to let me know about my car. I said no, & he said "They're getting to it now, if you don't hear from us in 2 or 3 days call back". 7/2 - (Day 10) I called for answers & was told that "Kash is off, call back tomorrow and ask for Dina". 7/3 (Day 11) - Left a message for Dina at 7 am. After 3 hours, I start calling repeatedly, they stop answering. I call from my girlfriend's phone, they pick up immediately & said they were too busy & Dina wasn't even there. They then said "we ordered a new transmission but I don't know any other details" & gave me no answers as to why it needs a new transmission. At this point I assume that they've broken/damaged something in my car because they won't tell me anything. 7/5 (Day 13) - I call & am sent to Paul, he tells me the same thing about the transmission & says he can't give me any further details & that he'll call me back with more answers. We say we need a loaner car, it's been almost 2 weeks, we're spending a ton of money on ride shares & we need answers. He says he'll call back, but he never does. 7/6 (Day 14) - I tell my boss I'm unable to come to work because I've already paid several hundred dollars in ride shares for 2 weeks and still don't have a car.

    Coffee snack station but not where you should first go. Hand white paper over to desk attendant before coming here
    Kathleen C.

    Scheduling a service online is easy & userfriendly on their site. It appeared to start well, I was easily able to reschedule my appt that morning when I couldn't make it. I entered the garage got greeted immediately & showed him my free oil change from purchasing my car here. Then he handed me a white paper to head on inside & wait "there" to which I assumed what I see is the waiting area straight ahead. He reassured an oil change would take less than an hour. I figured he said to have waited in the waiting room where there was coffee & bagels available. Reading a book, an hour & 15 flew by and no updates until a staff questioned why I had a white paper in the waiting room. It turns out you shouldn't have a white paper in the waiting room rather a yellow one bcuz if you didn't your service had NOT yet been initiated. He took my white paper to the desk & asked if I was told to wait by the "blue tiles" and I said no, the guy said "there" which I thought was the coffee waiting area, where else would one think to wait! It was not distinguished that one had to first wait at the benches right when you come in, one could easily miss this small area as a specific designated entrance place to be initially. There is no sign to state "Please check in here first before going into the waiting room" or have a staff checking every person in the waiting room to catch any white papers that slipped by frequently. Disappointed, had to wait a total 2.5 HOURS for an oil change despite having had an appointment made. The staff who caught the incident was very polite & professional, I greatly appreciated him understanding my dissatisfaction. I might return probably could have a better next experience, but I have checked that there is Montclair Acura or Paramus HONDA dealer nearby also.

    Trim
    Olga E.

    I took my car for recall repair, oil change and fixing my tire trim on the front. In the few hours I received the call telling me that I need to change all 4 tires. I refused as my car is only 2 years old. When I picked up my car, the trim was not fixed properly. My fault I didn't check while there. I texted representative and she said that it was bent, well I guess I took it for the repair because it was bent. So I had to go there second time, they kind of fixed it, but said that I need to go to the body shop to resolve the problem. It was a second service call that I had to come back for redo.

    Nothing wrong I guess, must be a mistake.

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    Horrendous customer service in Passaic. Rude, condescending and disrespectful, and uncommunicative. Mostly on the management level.

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    Review Highlights - Garden State Honda

    David Russo, Debbie Breslin and Angelica Davis were all a pleasure to work with and I would be happy to deal with them again in the future.

    Mentioned in 5 reviews

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    Chase Bank - Chase Customer Service can help with your account and servicing needs. chase.com/digital/resources/customer-service

    Chase Bank

    (2 reviews)

    A branch that is friendly, willing to help and courteous. It starts with Angela, the door greeter…read moreand a great teller. Helps you out with any account questions and will let you know wait times incase its really busy. Rich helped me out with moving and opening up savings and checking accounts. Sure he'll try to sell you on upgrading credit cards to try and make a sale, but hes only helping you out and trying to get you a better card than what you already have. Even though its tough hearing through a mask and through the plexiglass he explains everything and makes sure youre getting the best deal. Saturday hours open till 2. Good for customers but feel bad for the employees. Hope they get some good compensation for working later than other banks on Saturdays

    Chase 2 Mount Pleasent Ave Wallington NJ 07057…read more Worst branch ever, I am a long time member with 4 different accounts and was I town for work. I am a pilot. My wife and I are buying house in Florida and we are paying cash. We went to this branch to wire funds to our escrow agent for closing. The branch manager refused to wire the funds since she did t know us. My wife and I were both present with multiple forms or government IDs, pin codes and we even showed them Our balances from our mobile apps. There was 100 ways they could have verified us! Despite this she refused to do a simple secured domestic wire transfer. She told us to do it online. We tried that but there is a 25,000 daily limit. When we asked her why she couldn't do it she just said she could not help us. Do yourself a favor use I differs branch or better yet a different banking chain. We have 4 accounts with Chase, the second we get back to Florida we plan to close them all. We drove a few miles and walked into another Chase branch and that bank did the transfer in 5 minuets no question asked. One bad branch manager is all it takes to make a great customer leave!!

    Kearny Bank - Wood-Ridge Branch

    Kearny Bank

    (3 reviews)

    For one one of the things that they can improve is make sure that their staff is informed about…read moretheir products... Every time you call no one ever knows anything I've gotten so much misinformation it's ridiculous. I took my money out and went elsewhere and then when I called about interest on savings account, I was told about a high-yield interest savings account so I took all the steps so I could transfer money back into Kearny federal to find out they didn't have that! Two different people in the same location told me that they had that savings account option and then when I actually try to do it, I was told oops we made a mistake... Really a Bank makes a mistake. Oh no that's why I took all my money out of Kearny and I don't care now if they have 10% interest, I'd never put it back again... They really need to up there staff education on their own products... Not to mention that their online banking is very antiquated... They only got it a few years ago I think for years they didn't have any online access when everybody else has been online for a few decades

    I switched to this bank a few years ago because they offer interest earning checking accounts. I…read morelike Kearny, and this particular branch, because it reminds me of how my local bank was when I was younger before all the big banks took over the little guys. There's a much higher level of personalization in the services provided here. The operating hours may not be as great as TDbank but the level of service is worth coming here.

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    Seamless Auto

    (12 reviews)

    by far the biggest scam! Was pre-approved for a GLC…read moreMercedes-Benz on Capital One Auto Navigator ($20k). Capital One gives you the confirmed overall price for the vehicle so you don't need to negotiate the price once you get down there. After 2 hours of test driving and completing the applications they jumped up the price by $9,000 and claim that the sites listed price is how they get business in the door - false advertising! A $9,000 commission must be nice! A bunch of scammers! 0/10 I addition, no where on the site did it say there were any disclaimers. The sales manager also mentioned that he couldn't find your hidden information listed on Capital One Auto Navigator nor did the site bring me to your main website. He clearly said which I'll quote "this is how we get people in the door". https://www.capitalone.com/cars/vehicle-details/2019/Mercedes-Benz/GLC/300/WDC0G4JB8KV146083 You should be the one doing your own research and not wasting the customers time. I called prior, showed my quote upon arriving and once I completed the whole process which was well over 2 hours is when I was told that not only would my quote not be honored but jacked up by $9,000 minus any taxes or dmv fees which I was more than willing to pay. Again, it's bad business! 0/10 and would not recommend even to my worst enemy. Do better!

    We went to see if we can negotiate a SUV we liked with the financial guy Walter He was rude didn't…read morehave the decency to stop what he was doing to talk to us and treated us like if we were idiots. Didn't introduce himself didn't tell us have a seat let's talk nothing I will never buy a car from them and will let everyone know not to go here. Very unprofessional !!!!

    Garden State Honda - usedcardealers - Updated May 2026

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