We had problems with this company from the moment they took over management from the building owner. They appeared with the owner on a Saturday morning ( it was a small 4 unit residential property) & had a "new" lease with them that they wanted us to look over and sign and they would pick it up on Monday. My roommate is very well organized, and as we quickly glanced ate the new lease we noted several glaring changes in it. She said "that isn't right & opened her file folder & removed the original lease... the man from Garamark's jaw hit the floor when he saw that we had a copy readily available & were going to compare. The most notable change is that the new lease had us paying an additional $400 a month rent while receiving a $400 a month special client discount. the gist of it was that if a rent payment was ever late for any reason, the "special client discount" would be revoked & our rent would jump by $400. We had constant problems with the fire alarm system & the fire department got fed up & arranged for a city inspector to go through the suite. This resulted in a 3-page list of changes that are required to bring the suite up to code. They gave us a copy of the list & sent a copy to Garamark & told Garamark they were responsible. Garamark tried to get us to do all the changes & pay for them ( it amounted to about $3000). They sent us reminders in the mail every 2 weeks until the city appointed deadline, then took us to the Residential Tenancies Board & tried to get us evicted. Their reason? We had willfully damaged the suite.. they showed th judge photos they had taken of pictures we had hung on the walls ( in other words, we had made nail holes in the walls). The judge rolled his eyes & ruled in our favor. They tried 3 times to get us evicted, each time the RTB ruled in our favor. The last time, they claimed the city water department had a problem with us & over a series of emails between me and Elsa B from Garamark, threatened numerous actions against us... she kept sending me more and more threatening and abusive emails ( I believe she was trying to get a rise out of me & get me to make a threat against her). I consistently replied politely ( will cc'g a copy of the email to myself to maintain the timeline of the messages). Then I sent the emails to our city councilor and to the water department. When we were back at Residential Tenancies with Garamark, Elsa B was not there representing them... she had apparently been fired. read more

Absolutely unprofessional. I had multiple maintenance issues that were flat out ignored the first year I was renting. The unit I was in was not cleaned properly or even finished with all construction prior to move in as it was promised by the realtor. Each unit is assigned a case coordinator, and mine changed all the time with no notification as to who the new coordinator would be. Each time you call for anything you need to know your case coordinator or reception can't direct your call. Now after you move out, they have up to 2 weeks to give you your security deposit back. 3 1/2 weeks and 4 contacts made to Garamark later, I have had no response and no indication that my security deposit has been sent. I strongly advise avoiding this terrible company, and the headache they will no doubt cause you. read more

THIS COMPANY IS A PEICE OF SH*T for LANDLORDS. Do NOT use this property management company! Terrible service, they lock you into a 3 month contract at minimum (because they know their service is terrible so you can't get out). I have properties in Toronto, Winnipeg and Vancouver and have great management in my other cities but not with Garamark in Winnipeg. During an inspection report they missed major visible damage in the kitchen, bathroom and floors. They also take about 7 days to reply back to emails and keep "passing you off" to someone else. This is a GARBAGE company and should not be in business!!! Luckily I only gave them 1 property to manage and since they were so awful obviously I didn't give them more business and cancelled my contact DO NOT USE THIS COMPANY!!! read more

We did not chose this company our Property owners did. Its been nothing but a constant nightmare. 3 years ago we found this gem of a rental and gems of owners, we nor them have bothered one another throughout entire tenancy. Unfortunately they chose to go to a Property Mgmt company due to their busy family/career lives. Apparently taking over Dec 21 2017, we received notification on Feb 7 2018 from this company via photocopied unsigned faded paperwork. We got a Non payment of Rent warning for Feb although paid the owners on Feb 1st. We had a locksmith arrived on a Saturday at 2 pm Jan 26th demanding keys from us, we advised him politely "we have no idea whom you are therefore not able to give our home keys to a stranger" He goes to company stating we were confrontational and aggressive. Not. But would anyone just hand keys over to just anyone. No. It is not up to us to fill in the blanks. So we to date have had 27 slices of faded unsigned pieces of paper directing us on how to be tenants and warning us of R.T.B hearings. Reading the BBB it fears me as the do inspections and if you look at the response from owner it read simply the inspections are not building they are people inspection. I would never rent nor advise anyone to rent from Garamark I was forced. We will be looking in area for another home to rent. Be aware Property owners of this company. No office, like who in Property Management companies do not have an office....Never heard of such a thing. read more

I would avoid any and all rental properties this company deals with. They never answer their phones, so you are forced to leave a voice mail every time. Then they will reply with an email after several days (still no phone call after over 5 requests for a phone call back) after 7 days. When you finally get the email response it contains no answers or resolution for the problems or any apologizes for the delay. Just that they are looking into it. They also never tell you how long it will take to solve any issues, even a simple one like where is the postal box for the house. Stay away from this company if you're looking to rent. Update Finally we are getting responses from the office but from a different case manager then the one we are assigned our case manager still ignores us. You can expect replys to take over a week if not over 2 weeks to any or all issues. They are starting to retract now from promises they made such as reimbursement for cleaning as the property was filthy when we moved in. This was acknowledged by the inspector during walk through, and the office now they say "it looks pretty clean in the pictures" This Company seems to excel in "bait and switch" tactics. Promise lots but never come through. read more

If I could give a 0 star rating I would. This company "inspected" my unit EVERY 3 MONTHS, which was not listed in the contract, or communicated to me when signing. Yesterday, 6/28/2018, i got home earlier than usual, and found a cleaning agency in my unit. They had moved everything on my bedside table, on my vanity, on my counter. They said a realtor told them to clean. Garamark had "no record of any cleaning". After speaking to the realtor of the owner of my unit, of whom I was not aware, he stated that he had let Garamark know days in advance, and they said they would let me know. Needless to say, no one told me this was happening, and BY LAW Garamark is required to give me a minumum of 24 hours notice to enter my unit. I receieved no such notice, and received no apology for the VIOLATION OF PRIVACY and BREACH OF CONTRACT. Their negligence and disrespect is worse than any other company I have ever rented from. DO NOT rent from this company. read more

VERY unresponsive, I've been trying for the past week to speak to real person, have left message to call me back everyday - they have still not responded, WORST property management company I've come accross. Avoid at all Cost if possible. read more

In early 2012, as a complete novice, I entered the world of owning a rental property. Garret Wong spent much time preparing me so that I could identify suitable properties out of all that was available on the market. He taught me how to prepare a budget so that projected income from prospective properties would exceed monthly commitments. This gave me the confidence to make a purchase. Once I became a new owner, Garamark took over completely. Through Garamark, I purchased excellent house insurance at the lowest rates that I could find in Winnipeg. Garamark quickly found a reliable tenant and was in regular communication with me, particularly with the inevitable early expenses and issues that had to be addressed. Once a month, I receive detailed and understandable reports. Garret and his staff have always been polite, professional and supportive in the delivery of their comprehensive services. I strongly recommend Garamark. read more

After I switched to Garamark from another management firm (who shall remain nameless) it was like the difference between night and day in terms of the level of service provided. I have nothing but good things to say about Mark and Garrett and their team. There was a minor hiccup with one of their staff who would not respond to questions from various owners, but Mark and Garett rectified the situation expeditiously, and as far as I'm concerned,I could not be happier with choosing to use them to manage my properties. They have earned my trust, and being that I was an out of province owner, it's all about being able to trust the management firm you choose. read more

I have lived at my current address since June 2007 and I have discovered that our property managers are kind, compassionate people who really want to provide their tenants with respect. Garamark allows for it's tenants to gain a sense of ownership and value in their apartment block. Although there have been some issues in the past, Garamark works hard and diligently to keep their tenants happy and their properties in good condition. I am very pleased to give this review. Bravo, Garamark, keep up the good work!! Karen Hill read more

We purchased a property in Winnipeg two years ago and upon the recommendation of our real estate agent, signed on with Garamark to manage our property as we were living out of the province at the time. Although they promise to maintain your property and protect your investment, our experience has been quite to the contrary. In the 18 months that they managed the property, there were few months where there were not errors in their accounting of the transactions being processed against our account. Duplicate charges, charges for services not performed, and overall a lacksadasical attitude towards our concerns. And when we had to have a furnace replaced, the charge that was quoted by ":their contact" was $800 more than the price we found ourselves - and we got a better quality furnace. The property we had purchased required extensive renovations and we were told that with their resources they could manage any level of renovations required. The maintenance manager in charge of the renovation process was rude and inconsiderate when we questioned charges and then had the gall to recant and tell us that they didn't normally handle extensive renovations. Their response time improved somewhat once they put people in place to handle specific properties but still not ideal. The contract we signed indicated a quarterly property inspection report - but when we queried when we were going to get one of those , - lo and behold they had changed it to tri-annually ... but we weren't informed. The list goes on and on and we would NEVER recommend their services to anyone. They pay your bills late so that you have to pay service fees, they do not respect you as the property owner and the people paying the bill for their services and if you want to trust them - well it's your money. In the entire time that we had engaged their services, because of the number of errors and the lack of respect received - there was never any trust established. read more