BEWARE CAROLINA GARAGE SERVICE! My older garage door was…read morerotten and after one of the springs broke, I decided it was time to replace the door and upgrade the curb appeal of my home. After interviewing 4 garage door companies, I selected Carolina Garage Service based on their price (3 of the 4 companies sold the same exact garage door) and seemingly stellar online reviews. This was even after the "estimator" blew off my initial appointment and the owner Spencer Kempton called to reschedule for the next morning. I ordered a 8'x7' Doorlink 431 insulated garage door with Stockton windows for the top panel and add decorative spear hardware. The techs were also to replace the existing track and spring but retain my newer opener for $950. I paid a 50% deposit via Cash App on Wednesday and the work was to commence on Thursday. On Thursday, the installers arrived at my house at 11:00 am and proceeded to start disassembly of my existing garage door. While we were going over the job, one of the installers remarked that if I wanted the "upgraded garage door rollers", they would install them for an additional $80. I pushed back since that wasn't what was discussed and, through my interactions with the other garage door installers, I learned that the "upgraded" rollers were the standard rollers that came with the door. At that moment, I should have thrown them off the property and called the cops. When they unloaded the new door, I noticed that it didn't appear to be the correct model (it was stamped 430, which is a non-insulated door) and did not have the insulation requested. After they called the owner Spencer Kempton, they said that he ordered the wrong parts but they would supply an insulation kit. Spencer would later say this was the fault of the distributor Southern Ideal Door. About an hour into the tear down, they asked to borrow tools to remove the existing door (another bad sign) and then about an hour after that, they left to retrieve different tracks and springs. Mind you, they removed my entire garage door and left the job site with my entire house and garage exposed. I ended up sitting on my front porch for the next hour while I waited for them to return; watching over my stuff. The techs eventually returned with different tracks - this time too short and attempted to install them anyway. After 3 panels were "up" and the track only partially installed, they started to wrap up, vowing to return the next morning to finish. With only 3 panels up, my garage was still open to the elements and potential thieves. After convincing them to screw in one of the old panels to the wall to provide some look of a garage door, they left. Friday morning came and so did the excuses as to why they weren't coming Friday - maybe Monday. They claimed that they needed "angle iron" from their distributor. Angle Iron (the metal bits that the garage motor and track are suspended by) is available at every hardware store for about $15 for 6'. At this point, figuring that it was highly likely that they would not show on Monday either, I messaged the owner Spencer Kempton and his installers telling them that they can pick up the door pieces left at my house on Monday, refund my $475 deposit via Cash App, and they were fired. A couple hours later, I spoke with the owner Spencer Kempton who proceeded to offer me a $75 discount, then offered to send someone else, and then another discount but no refund. He stated that the door could not be returned and that I could have someone else come and finish the job. I declined all offers as the installers took most of the door parts with them and this wasn't the door I had ordered anyway (it wasn't insulated). At some point our conversation, he also admitted that he is living in California, attempting to start another garage door company there and that his installers had not installed a garage door like this before. He was attempting to guide them via the phone but simply, they were incompetent. At this point, I have an incorrect partial garage door, the wrong sized track, not all of the parts, and have now hired another installer to start the entire job again for another $1000+. BEWARE Carolina Garage Service

I don't like when I have to go from 5 stars to 1, but sometimes it just has to happen. I highly…read moresuggest for you to not use this company! Turn around and look at others. We had the same exact issue happen 8 months later. We called on Memorial Day holiday as our garage would not close, it would just come back up. The only good thing from this, is we received a call shortly after we left a message and set up an appointment for the next evening. Spencer, did not come out this time and sent out a guy who was not competent to do the work. He clearly did not know what he was doing, and even called up Spencer while he was there to see what he should check out. They said it was our logic board that needed replacing, and it would cost $350.00. Well we decided to wait, and paid them the $40 fee to come out and check things out. My husband decided to look up this information, and after reviewing multiple websites, he was not satisfied that the other guy that came out knew what he was doing as he did not check out multiple items that should have been checked out (at least according to these websites). We however, decided to go with their expertise, and bought the logic board ourselves. $80.00, and they wanted to charge us $350.00? That means they wanted to make $270.00 for a 15 minute job, which is $1,080.00 per hour. Dang, I'm in the wrong business! At any rate, our logic board was quickly received, my husband switched it out with no problem in 15 minutes, but it did not help or do anything with the issue. I called Spencer up on Saturday to schedule him to come back out, not his bad helper, which he agreed to come out on Wednesday evening. After thinking about it, we decided we did not want to go with someone we could not trust. Someone who could not properly diagnose an issue and then wanted to charge us an absurd amount. We called someone out who could come out on Sunday with no extra charge, no charge to diagnose or let us know what is going on, and was simply amazing! I cancelled with Spencer and e-mailed him stating he should really not cash my $40 check or at least reimburse me for it if he already had. The response back was that it is for inspecting and not just diagnosing, they do their best to diagnose. Well obviously his worker doesn't know how to inspect or diagnose, and the proper business thing would be to waive it this time. He called me up at my work number and wanted to explain how it was inspecting and travel fee. Whatever it is, it is absurd and we should have not been charged for the fact that you cost us for sending some guy who is young and inexperienced. He also mentioned that the $350.00 was just an estimate, he didn't know what garage type I had or how much the logic board would be. Okay, in that case, say I will return with your quote, rather than it is going to be $350.00 to repair. I was not going to argue with him while I was at work, so I hung up on him. But there was never an apology, just an excuse for everything. Luckily, we are not out $350, we are only out $120 ($80 for the part and $40 for their fee to check things out). There is no trust anymore in Carolina Garage Service to properly do things and do it at a reasonable charge. I will be glad to refer you to someone who will not charge to figure out what is going on, will charge you the proper amount, and has a great business personality to deal with. You've been warned!

Kyle did great. Very nice polite kind guy. I got 3-4 quotes and he gave me options no one else did…read more That's what made him unique. His ability to solve my problem in a way no one else could. He was also able to begin the process on the spot instead of gathering equipment and coming back several days or weeks later like other companies. I will go to Pro One for any other garage issues.

Adam came right out to fix my door! He was so nice and friendly but most of all he got everything…read moredone in a timely manner. He saved me from having to buy a new door! I'm sure another company would have tried to up sell me. I would highly recommend this company!

Loud snap, door wouldn't move. Rise Up Garage Doors came out, found a broken spring, and replaced…read moreit fast. Door works like new. Straightforward, no upselling, just got the job done. Highly recommend.

Chris, came out same day to check garage door that wasn't working, Got here within 2 hrs, had the…read moreproblem fixed within 20 minutes. Great company, Fairly priced and knew exactly what he was doing. Will definitely use again.

Mize Garage Door goes above and beyond what is expected. Chris Mize was on his way out of town on…read morethe Friday morning that I contacted him. His other service folks were too busy on that particular Friday to replace my broken garage door springs. Chris postponed his trip to make the repair. I accepted his price to do the work, more than fair price. The work was done in a timely manner. He also tuned up my garage door and replaced a couple of bad rollers at no extra charge. I recommend Mize Garage Door!

Had a problem with our garage door this morning. I called Advanced Overhead door and they said…read morethey would be out my 1:00 PM this afternoon. Got a text a little before 1:00 and they said they would be arriving within 15 minutes, they did. They repaired my garage door quickly with the correct parts and checked my other door to make sure it was okay. The work was done quickly, efficiently and at a reasonable price. I greatly appreciate their quick response and would highly recommend them to anyone who needs quick professional garage door service. D. Lepsch, Lincolnton, NC

Brian put in two new garage door openers for us and they are very friendly and make you feel at…read moreease with him. I would recommend him for anyone that needs help with there garage doors. Him and his grandfather have done work for mr before and I was pleased thats why I called them back. You cant go wrong with this business.

I am writing this on behalf of my parents, who live in Rock Hill, South Carolina. My mom remembered…read morethat one of the guy's name is John, but she does not remember the other one's name (sorry!). She wanted to write a review, but she is not quite as computer savvy as I, so I will quote her directly: "The two young men who came out yesterday, on March 18, 2015, to repair our garage door were by far the nicest, best mannered guys we have ever had to do work for us. The door is so quiet now you can hardly hear it open or close. They didn't try to sell us anything, and just wanted to let us know that our motor and chain are about 15 years old, and when the time comes to replace them, they hoped we would use their company again. You bet we will! They would not even accept a tip! That has never happened with anyone else before." Since these guys treated my parents so well, I also highly recommend this company. I am very protective of my parents, because they are such kind people.. Don't get me wrong, my folks are very active and very smart, but I am always concerned that businesses see an older couple and try to take advantage. Knowing that this company is not one to take advantage of people by trying to sell extras or to even accept tips, gives me peace of mind! And to the business people of Open Up Garage Door, I want to say thank you so much for taking care of my most valued treasures, my parents.

In the six years that I have dealt with Open Up Garage Door, he has been professional, timely and…read morecompetitive. The advice Jeremy gives is sound ,correct and actionable. I will go nowhere else for garage door service.

Responded to my request and same day service with detailed pricing. Text me arrival time. Quick and…read morehonest competitive prices. All layout on his tablet. Text me the invoice with details after the job is finished. Wonderful experience will be referring to all my neighbors and friends for all future garage door needs. A+++

Professional, Prompt & Personable! Mr.Centonio was a pleasure from start to finish. He took the…read moretime to explain the issue & the resolution. The work was completed timely. I will certainly use & recommend his expertise for any needs.

I've used them 3-4 times for repairs and spring replacement. Just recently I call them at 8am and…read moretold them my problem and that I was stranded due to not being able to get my cars out. Danny said let me look at my schedule and call you back. After 30 minutes he said they would be out this afternoon. They showed up at 3 and fixed my door. Family owned and operated. Danny and Drew are great and great customer service!!!

This was my second time using Mullis for garage door service, once for a door alignment and once…read morefor a spring replacement, and I highly recommend using them. They seem to be a small company, the phone number goes straight to the owners cell phone and I believe it's his son who comes out to do the work. They are quick, reliable, and honest.