If I could give Garage Department's Customer Service zero stars I would do it in a heartbeat. I began conversation with them in late September regarding a gate opener that I purchased and needed to return. In July, 2022, I called their CS department to ask for a recommendation for a gate opener specifically designed for the 16 ft rolling gate which I had purchased from Garage Department six months prior. Their CS rep guaranteed that the gate opener, retailing at $769, would work with the gate I had purchased. I immediately ordered it, then hired a professional gate installer to outfit the gate with the new opener. After reviewing the owner's manual, and the way in which our gate rolled, he indicated that the opener would not fit the gate we'd purchased. He stated that the gate needed to be hung in order to use the opener, not roll. my gate was designed to roll. Despite me telling the GD CS rep this information, she purposely sold me a gate opener that would not work with our rolling gate. I contacted GD and asked for a refund. After two months of emails from GD stating that they were still working on my return, I received an email saying that it was too late to refund my money because the return period had ended. I relied on the word of the CS rep at Garage Department to sell me the correct opener for our gate and clearly, she lied to make a sale. This is a small company with less than $5M in sales per year, less than 25 employees, who, if they have any hope of surviving, should never lie to make a sale. I never would have purchased the pricey gate opener had I not relied on the expert advice of the CS rep. Now I am stuck with a $769 opener that I can't use. Don't support this company - they will do anything to make a sale including lie to a customer. They are a sham and should be shut down! read more
