Skip this lousy Gap, especially if you need underwear or sales help in any way. I Should have read previous reviews or I would have avoided this Gap, its downright rude manager, lack of sales help, and spotty size availability. If you can deal with self-service while shopping for women's clothing, down to opening and closing display drawers to find items, sitting on the floor to root through sales bins (because that's what you have to do), and re-dressing every time you need to hunt down a dif size or style, then you'll be ok shopping here. However, given the lack of sales help here, Gap should deeply discount the clothing, a la Loehmann's. All they need to do is add a communal dressing room, and they'll be all set.
This is only the beginning of the store's dismal offerings and customer orientation... After struggling to find ANY panties in Large, sprinkled amid the hundreds of XS, S & XLs (there were a few mediums- yay) arranged in the full-price displays and piled into sales baskets, I took what I could find and got out. But that's where the fun began.
Nary a salesperson was to be seen or found in the Gap Body room the entire time I was shopping. So I trooped to the cashier stand with my meager findings and decided to ask the portly, crop-haired woman at the counter about inventory. (Think SNL "That's Pat.") Silly me for thinking that this efficient & busy-busy woman might deign to make time for me, a mere customer, who smiled and asked the following reasonable question: "Hi. I'm curious why I couldn't find any panties in size Large?" She brusquely scanned my items, stared me in the eye and intoned the following: "Corporate doesn't send us many large sizes because our customer base doesn't wear them." Brazenly lousy customer orientation, I'd say. Not being shy or put off by this rude and confrontational style, I proceeded to regale her with my experience in the self-service Gap Body part of the store and orient her to her actual inventory, namely the 4 bins organized and filled with XS, S, A few mediums, and then 2 other bins filled with XL panties. No Larges. Unwilling to back down, apologize, or fulfill a customer's needs, she told me that she should know what their inventory is because she does the ordering and that there were no large sizes because corporate doesn't send them any.
Indeed, her rudeness took away my breath. I would have continued the confrontation except for the fact that there were other people in line behind me, and of course there was only one person checking out customers. So I concluded by suggesting she take a look at the bins and tally the sizes. Particularly I said she still has quite a load of XLs! Horrors.
Oddly, on a completely different occasion, I learned subsequently that my boyfriend had a similarly awkward and confrontational experience with a salesperson at this very same Gap.
Clearly I will never shop there again. Instead, I traipsed down the corridor, found Victoria's Secret, and had a lovely time shopping for $500 worth of beautiful undies, bras that really fit, and yes, a variety of lovely panties in the Medium & Large sizes! read more
