Staff is excellent. I have never been disappointed over the years I've been going to Carters in…read moreVestal. I always feel welcome and can count on friendly service. Thank you so much! Marion

Susan an employee that works here is so wonderful! She is so polite and kind and went above and…read morebeyond for my daughter! It was her 6th birthday and she gave her a little treat and was so kind to us while shopping! Excellent customer service!

DO NOT SELL YOUR USED BABY GEAR HERE. Extremely deceptive and dishonest. I dropped off a Momma Roo…read morewhich is a top of the line baby swing. They lied, repeatedly, when they told me the retail cost. This company bases their buy prices off of lowest retail price. Being in a financial bind, I accepted the offer even though I had doubts. They quoted a much lower price than what I expected. When I did check the price, I realized they made a mistake (perhaps) and went back into the store to discuss the issue. Upon entering the store, I explained it might be a mistake and was told there was nothing to be done. One of the girls kept insisting the price was for $170 for the swing. That price is for a refurbished swing. There is a lower price point swing by the same manufacturer that sells for $160. Refurbished swings that are the same model as mine sell for $170 while brand new swings sell for $220. They offered to return the swing back to me but I refused as I'm in a financial bind at the moment. They didn't care enough to do proper diligence when purchasing my items. That means they won't treat you right either. When I called them out on it, they went above and beyond to embarrass me and make it seem like I was in the wrong. It was humiliating. At one point, one of the clerks said there was staining on the web belt (it's not gross just minor) and stated she wouldn't sell it for more than $80. They even went as far as to show pricing (for a refurbished swing) at $170. I tried to point out that it was refurbished but the girl wouldn't even go to the online store page so I could show her. So not only did they take advantage of me, they tried to save face in front of their customers by making me look like I was a deranged woman. Do not sell your baby gear here. It was a terrible experience.

Ive never had a good experience there but this last one was the worst. I drive 45 minutes to get to…read moreany location but this time we headed towards vestal and thought we should go there. I had a lot of toys and as soon as I walked in the girls were all rude. Immediately ran over and said buying was over at 4. My issue is their Facebook still says buying monday through Saturday is until 6. Had they changed the times on their Facebook I wouldnt have wasted my time Or I would have planned to go earlier. After I showed them their mistake with my phone they just looked at me like I was crazy and wouldnt help me. maybe train your employees on what customer service is and also update your online hours on all social platforms! Will definitely be taking my service to the Syracuse one, better customer service and wayyyy bigger and cleaner!

Store was well organized and tidy. The staff was helpful. There was a great size selection for…read morealmost every item. A few were sold out in my size. I went during a SuperCash sale and was able to get a lot of great deals!

Was hoodwinked into signing up for a CC, they told me I could go home and pay right away... well…read morenot without giving them access to my banking, I told the manager I wanted to use my debit card and she said I would have to go home and do it... well you cant. The DO NOT take payment in store either as I offered to come pay cash. It would be nice if the store manager new the rules, sorry she says but that's irrelevant to me now as it really changes nothing about the stores deception and/or ignorance.

Thank you for wrapping 2 gifts for 2 newborn baby girls, as presented for their baby showers…read more Crummy job on the box that I didn't wrap.

For a brand that is advertising plus sizes now being offered this is disappointing...not a single…read moreplus size item in the store. Nice.