With everything going on, I would recommend this game stop. With up to 6-8 cars outside waiting for preorders and I'm assuming one associate in store. Stacie did an amazing job to get our games to us in a timely fashion "15min" That includes, taking card info, processing and making sure everything is wrapped. I would most def recommend. Their customer service is pretty good, idk why this store has such a low rating, but the people who were running it def did their job and went above and beyond read more

There is a thief that works here. One of the employees at this specific store stole the points off of our rewards account. We were there one day to buy some stuff and the lady said we should spend our points to renew it because we had tons of points (as we like to save them up and spend them in large amounts). She then told us that we should be careful because all it takes for someone to steal the points is getting our phone number. We said we knew and still declined. Of course we verbally gave her our number to get the points for this transaction. A day or two passes and we get an email thanking us for spending our points online. Someone used our account to buy gift cards and spent them on another account. We have been members forever and saving points like this for a long time, this never has happened before. This was no coincidence. We have avoided this store when this lady, who I believe is a manager, is working there. Unfortunately we had a preorder to pick up and went into the store today thinking she wasn't there to pick up this pre-order. Surprise, they told is they had no record of the pre-order that WE PAID FOR IN FULL ALREADY... Last time we were in the store the girl (the one that stole our points and now pre-order) told us the item just hadn't come in yet. The person working today was told about their fellow employees actions and he said that they "are a team and no one on the team would do that." Well be assured this isn't over. We've contacted corporate already once and luckily they gave us the points you stole from us back. We'll be calling corporate back today and informing them of our stolen pre-order as well. Luckily there are other Gamestops close by who know that this Gamestop as a bad reputation and we much prefer to spend our money there. It's sad that you sat there and had a good conversation with us about our family and games and our daughter and then stole from us in the same day. I'm sure you used a throwaway account to use the gift cards so you didn't get caught by corporate, but today it just proved to us that it was you when we were told our pre-order wasn't there and the kid acted like we never even pre-ordered it. I guess the girl we talked to that day lied to us then. Either shes a liar or thief. I will gladly give the name of the employee and description (in case the receipt had the incorrect name on it) if a District Manager or someone from corporate would like to contact me. read more