I called the store to ask for a game, and a female staff stated they have it available right away. I asked if she could put one aside for me, and she said yes. I drove 25 miles to pick it up. I arrived to the store about 20 minutes after I called them. I asked for the game, the male staff looked for the game in the computer, and started to search for the game in the drawers. After a few attempts, he told me that they don't have it. I told him that I just called and the other staff stated that they had multiple copies of it and had put one on hold for me. The male staff member became defensive and stated that they do not hold games for anyone. Then the female staff added that "they sold quickly." They made me feel like it was my fault that I came to the store for nothing. They did not apologize for wasting my time and money driving there, nor did they own up to the mistake they made for not actually searching for the copy of the game when I called. It clearly did not sell that fast in the 20 minutes between my call and arrival, since they were searching for it and did not know where the game would even be. The staff were rude and careless. Definitely need to learn how to do customer service. read more

Awesome store for unleashing your inner nerd. Prices are comparable to other game shops and they have the great options of buying used and refurbished games and game systems. They also take trade ins which is great. Staff was helpful and checked on us a few times to make sure we were finding everything we were looking for. Games are organized and easy to find. They have tons of pre order specials. Also there are a bunch of great accessories and stations to try out games. And don't forget to sign up for their rewards program. read more

Gamestop - Videos & Video Game Rental Near Me - West Des Moines, Iowa

Nice selection of games, friendly staff and great selection of other items. This location is a little bit more roomy and organized than most so mobility in store is better than other locations. read more

Bought a used ps3, customer service was great but we were told it was gone through and checked out & restored to factory settings. Got it home not only had it not been restored to factory, it still had a game in it. There is no way it could of been even looked at...feeling deceived. read more