I was nervous about returning a ps5 defective that I had bought elsewhere and the store closed Down, Ethan helped me chill about that and said they would honor the warranty and found me the best replacement in stock. kind and remembered who I was , solved the problem and I will keep bringing my business there even though 45 min commute employees like that make it worth the trip and my spending. 5/5 read more

I will never go back to this location again. Used to go here all the time until they hired this new manager. Always rolling his eyes, rude, always thinks he knows better than the customer. Don't understand how this dude is a manager. read more

It's fun they have a bunch of FNAF and Pokemon yay. I've been here a lot and they just have the best things

Just a bad experience every time I go in this store, the managers rude not to mention the other employees that work there. I was told I would be kicked out just for looking through some baseball cards. This use to be a good store, what a shame its going down hill !!!! read more

I refuse to shop at this store due to one of the employees that works there I think his name is Marvin. (African American with glasses) Everytime I go he just looks at everyone with disgust and is rude to everyone that tries to ask him questions. He used to work at the GameStop in the opry mills mall and had the same problems with him there I would ask him for things then he would get an attitude saying "I'm not gonna get anything for you if your aren't buying" He will ignore you unless you forcefully get his attention and will get annoyed if you look around to long in the store and not buy quick. All in the end GameStop fix your shit with this guy cause clearly most people in these reviews have the same problem! read more

Avoid this location if at all possible. Whoever the new manager is, is bent on making all customers who walk in the door- as miserable as he is. We love to bring our well behaved children there and look at the fun items. We spend money there regularly. But these last two times we went and this man was there he was so extremely rude. 1st experience was when my husband went to trade in his xbox, this man loudly huffed and puffed and said to the poor girl working - this returns for you, very rude and wouldn't help her at all. 2nd time- today, we went to exchange a controller and he lied straight to my husbands face, that they dont accept returns at all. "As soon as you take it out of the store, it cannot be brought back", were his words. This goes against GameStops return policy and we are so upset! We love to go there but will not while this man is there. They also blocked the demo games off, with a table so kids are not allowed to play them. Save yourself the trip and go to another location, seriously. We don't leave reviews, but this was so very upsetting. read more

I haven't been to GameStop in a while. I did take my daughter there on Saturday 2/17/24. She used her $10 gift card on a talking furby. She unboxed it once we got home and it didn't work. We went back on Monday 2/18/24 to exchange it, but the manager said it couldn't be returned since it was open. This was the GameStop on Old Fort Pkwy. So, she just lost her $10 on a defective item because the store manager was too ignorant to understand the item was defective out of the box. Here's some friendly advice for the store manager. Use your common sense on this type of situation. At the very least, he could have given her a $10 gift card for the amount she spent. Never going back to GameStop. read more

manager is determined to make your life as miserable as his, you can see on every employees face that he treats them very poorly, makes it very difficult to buy the things you want without having new limits on what and how much you can buy every day. poorly ran, poor service, feel bad for the employees seems like there are new ones every time i go in read more

So I went in with 8 games to trade and they only took 2... one of the games was Mario Kart... gave me $13 store credit and I came in the next day and the game was listed for $56!!!! What a ripped off! And the lady behind the counter was extremely rude when I tried to get Smash Bro Brawl... ended up going to Game Trader by Walmart and got it and a whole lot better attitude read more

Miceala was super helpful with my switch problems! Definitely recommend speaking with her!!

The kids love this store, of course! I was really impressed with the man who checked us out. I didnt catch his name but he has a full beard and mustache. He was able to answer all my questions about the tablets. He even gave me pointers about Black Friday there. I DO NOT shop on black friday but he assured me to come at XXX time (im not giving this info out lol) and they are pretty dead. Even if they are out of the product they can order it from the warehouse for the same price and ship it directly to my home. Well ummmmm Heck yeah! Great customer service and i have never gotten anything there that was crap. read more

I am not a gamer. I went into this store in the mall and bought a used copy of Bioshock I, then came back the next day, exchanged it and bought a copy of super smash bros brawl. I had great service both times! And the used game that I bought there had a good price ($16). read more

Although this visit began when we were very frustrated due to an issue with the iPhone we had purchased, Cody/Daniel provided excellent customer service in order to rectify an issue from the previous transaction. He went above & beyond in order to provide satisfaction & to insure that we had a positive experience, which will keep us coming back as long term GameStop customers. I will most definitely recommend this GameStop to my friends!! Thank you so much for caring about retaining customers & making things right!!! read more

The best GameStop I have been in. I live in hermitage and will be driving the extra 30 minutes for the much better service in Murfreesboro. Love this place. read more

Can we say rip offs? They givve you $3 store credit and less if you take cash, for a game they will sell for $30. Not to mention they lie to you. Tell you one thing over the phone then change it when you get there. But that's game stop for you. read more