I have been a book-o-phile since I was two or 3 so Barnes and Noble is someplace I could go to…read morespend hours of my day and tons of money if I had it to spend! The last time I was there I looked into their electronic reader, the nook, which is similar but better (IMO) than the Kindle offered by Amazon. A salesperson took 20+ minutes to answer all our questions and showed us many different features. I was impressed with not only the device, but her knowledge and the time she took. Cam asked if they worked on a commission basis with the nook and she said, "No," so the time she spent was time she could have used to do other things. The books are wonderfully arranged and their magazine area dwarfs many other bookstores in which I've shopped. In that section alone I have spent 2-3 hours and had to be dragged away by my patient spouse. I delight in the Children's Area - decorated in an inviting way, where children can sit and read whilst parents peruse and no one speaks against it. I am not one for allowing my children to run around when shopping and have tried to instill respect in others, so finding an area so welcoming for children is wonderful! This location has a Starbucks Coffee and it smells wonderful! Small tables in that part of the store beckon one to grab a paper, sit with a cup of java, and leisurely enjoy the day. I have seen Godiva chocolates offered there, too, and have successfully avoided purchasing them as my waistline doesn't need them! I usually choose to sit in one of the immensely comfy chairs or couches around the store. There is a restroom in the northwest corner should the need arise. This is a wonderful store at which I would spend more time and money if I could! There is always a great selection of bookmarks, journals, gifts and card for just the right gift! Should you be unsure of a gift you can always buy a gift card!

I just had the worst local shopping experience in a long time. I went in to make an exchange from…read morea Christmas gift, and unknowing the book did not come from that store. It was a simple oversight on my part for which I apologized for. However, the store manager and 2 employees who were "helping" me were so rude and snarky, making me feel like I was trying to pull one over one them. Especially the Store Manager who was unbelievably rude. I've had multiple bad experiences in the store in the past, but have always returned in an effort to "shop local" vs buying from my Amazon Prime account. Unfortunately today was the final straw.

This store employs a manager who is rude, unprofessional, and unempathetic to an employee in the…read moremidst of grieving a lost child. 0/10 will never recommend.

The manager, Melissa, is extremely rude and unprofessional towards her employees. I refuse to shop…read morein a place where the employees are treated like that.

I had a great experience there. I'm sure places have the hiccups but this is a good spot overall.read more

Most of their staff is friendly and very helpful. Still has an inventory issue but that could be…read morefrom people shoplifting products as well. If this is the case of why their inventory is off I wish HF would invest in a better anti theft system but that would be a corporate issue.

awful!!! do not shop here!!!!! i bought a $1600.00 massage…read morechair for my mother for a christmas present from theresa. i told her that my mother was 4'7". she didn't say anything about a 3 day return policy after i picked up the chair. i picked it up on the 17th of dec but wasn't taken out of the box until the 25th of dec. my mother sat down on the chair and said that it was not going to work because it's too big. i called on the 26th to get a refund and was told about the 3 day return policy. again... do not shop here!!!!

Went looking for a side table for my recliner. Was pretty much ignored by an uninterested staff…read morethat didn't seem to care much if I was helped. And the prices on what they had were outrageous. I found what I wanted at Ashley for much less than what similar would have cost at FR. Won't bother going there again.