The pros: This is a local compounding pharmacy that is reasonably priced people - The mobile vet…read morein KY was about to order to an out of town compounding pharmacy that my cat's meds would have cost more, and had to get them mailed here on top of it, when I told them about Kunkels. The male pharmacist was very friendly and accommodating when there was an air pocket in the syringe of the ointment we got our cat. (Ointment rubbed on ears - so air pocket did not affect in any way other than missing some medication paid for). Compounding pharmacies are few and far between so I feel grateful that we have one here in our area! They are always friendly and you can tell try to work hard on the "customer service" experience and show you other items they have in stock that you might want/need to buy in future for reference. On top of it, they take "Fund Money" from the Buy it in Anderson Coupon Book for Pets meds (not people meds). I find it really endearing that they put the prescription under your pet's name in their system, just like vets do at their office. A few years back, I even explored getting a compounded med for my illness there, but I would have had to pay out of pocket as it was not covered by insurance.
The cons: I realize they are a small "local" pharmacy that is not a huge franchise chain like Walgreens or CVS. That being said, the incessant phone calls are a little overkill. I have an illness that produces extreme fatigue, and they always seem to call when I am sleeping. I'm sure if I requested them to please not call me, they would do so. (But it would probably take several times of reminding them to please stop because their communication seems to be somewhat lacking). They call to let you know they received an updated script, they call to let you know that it is ready for fill, they call to let you know it is ready for pickup, even though I told them I'd be in to pick it up within a certain time frame of days, again, 2 more phone calls. I went to pick up a different script, instead of being streamlined and asking if I planned on filling the med they had the other script for - they called me 2 days later saying it was getting close to filling that script which I had to explain again that my animal was getting a procedure done where the script was no longer necessary. (Which upon a previous phone call I had to make sure I told the gentleman not to fill it because I more than likely would be doing this procedure).
I don't mean to sound ungrateful, because my illness makes my memory very poor too, but there would never be a way I would ever forget my pets meds. Please, maybe the phone call a day or two after forgetting to pick up, or forgetting to order a refill, no need for multiple calls in advance with the assumption that most people aren't going to remember. Kind of makes one sense a desperation to fill meds, and that they are just barely keeping their head afloat to stay open.
I just think/hope they update their method of prescription filling, and communication in system and among the employees. Or please take notes, or update the technology of your pharmacy. I'd hate to see this pharmacy go, because it has been such a long time staple of Anderson (regular pharmacy - different location years ago).
Last time i dealt on the phone with a pharmacist there, it was a woman, that left a little wanting in the "friendly" area, as opposed to the male pharmacist I had dealt with previously a few weeks prior. Didn't seem to quite fit in as well with the whole "customer service" philosophy of the other employees there when I made a request. It seemed like she thought i was trying to be difficult, then I had to explain why I made that request, and I didn't think I was being unreasonable at all. I don't know if she was a new employee, or it just so happened I had to deal with her on the male pharmacist day off.
If I could give 3.5 stars I would, based upon my most recent experience. When I first started there 8 weeks ago, I would have given 4.5 - 5 stars. As you can tell, kind of mixed feelings and experiences.
Bottom line though, again, very thankful option for meds for a cat that you don't want to pill (or can't/won't), and can do a liquid form in a syringe (for oral) or for ointment form.
