Lady there is rude Asking a simple question and answering with a I don't know ..if a customer wants to buy a Nintendo switch we want to know what color it is and she's saying she does not know nor she can open the box ...also Nintendo switch comes in various colors not only in one you would think someone who works in a GameStop there would know ...so you're gonna sell something that you don't know how it looks read more

Had a great time with my nintendo switch trade in! i was helped by lauren and she was absolutely awesome! Brittinae also helped me as well and was awesome!! thanks guys!!! read more

Service is horrible here . I placed an online order and headed over to the store to pick it up. It was during a week day and the store was empty. Cashier wouldn't let me pick up my item because the pick up email hadn't hit my email yet . Claimed they were swamped with orders and she couldn't just let me pick my item that I needed to come back later. An hour later I get an email saying they cancelled my order. read more

This store never, and I mean NEVER, answers the phone. Press 1 to speak to someone and you get "all associates are busy with other customers", no matter when you call. I once visited the store LAST YEAR and told them about it and they said, oh yeah...the phones never work here. Great place. F grade. read more

the girl closing was rlly hostile starting at like 30 minutes before close and didn't let anyone browse, then announced that we had to check out in two minutes but it was like 15 till close read more

Had terrible customer from Bradley, senior customer advisor. Was told the trade in was valid for 2 hours when i called but refuses to provide service when I come before closing time because he doesn't want to work so close to closing hours. read more

Hire new employees no customer service 45 minute wait just to ask about a funko pop, get new employees!, 12 people in line for 30 minutes before people started leaving read more

I recently moved to the area and this is the nearest location. It's brought me to officially cancel my GameStop pro membership after 20+ years. Between raising prices and generally having a bad experience every time I set foot in this store I'll be looking to Best Buy or Target for my physical copies of games. One of the staff who works here is one of the rudest and most condescending people I've ever dealt with in a retail setting. I worked at a GameStop during college and understand some of the stresses of the job including generally being the only person in the store and a lack of overall support from corporate and possibly your DM. The first time I interacted with her I assumed it was maybe a rough day, but it has legitimately been every single time I have stepped foot in the store and seen her behind the counter. On top of rudeness and general unpleasantness the store will also frequently close or not be open during regular business hours, or say something is in stock online but you will be told they don't have it or it is on hold if you go in to get it. Go to the Lewisville location or the one slightly farther down Josey at the Beltline and Josey intersection if you really want to go to a GameStop. read more

Customer service was/is the absolute worst. Go to other locations or purchase online. They pick and choose their clients when ringing up, instead of helping the next person in line. 20+ minutes of just waiting in line only to get bypassed by other individuals purchasing consoles. We were there to purchase figurines for my nephews, which we ended up not purchasing because of their poor business practices. read more

Every time I go in I'm always greeted and the workers all alway nice and helpful never had a problem there

I'm no gamer but this store and it's staff has been very helpful when purchasing games for my son. I recently took advantage of the pre-sale for a popular game that was being released soon. The guys here were so helpful and patient. Explaining to this non gamer how it all works. I've always found a great selection of games or whatever it is I'm looking for. Will continue to shop here. read more

GameStop - Pre order the giants - Videos & Video Game Rental Near Me - Carrollton, Texas

Some of the best customer service I've had. My brothers were inside buying a game while I was outside watching their bikes and an employee names Josh came out and gave me some paper towels to blow my nose since he noticed my nose was very runny. He was very nice to my brothers and I. read more