I went in to trade in a console I bought from this store. Being unpracticed in consoles
Trading, they set me straight. In order to trade you must have the console, with HDMI, power cord and controller. I live about 40 minutes from the store in traffic and decided to try again another day, no worries.
When I do so, its days later but with everything in hand so I know its worth the trip. I also bring a controller I bought from this very store to exchange it as it is broken. I had a warranty ALSO PURCHASED THROUGH THIS STORE. See where I'm going with this?
I'm told the Xbox needs an update and that they cannot do that in store. So I have to drive 40 minutes there and back over a 7 minute update at best? It powered on, you verified operation, whats the big deal? You couldn't have told me that when you mentioned everything else I lacked?
When it comes time to exchange my stick however the associate put the screws to me, "Have a receipt?" "No, isn't my purchase history on file? "Well, I'll have to call to verify the purchase." Really, ok.
Now, all the while, Danno, the stores manager had been droning on how gamestop is trying to stay competitive in an online world with some guest who seemed to me ALL TOO HAPPY TO GTFO when I began sharing my frustration with the associate. I wasn't in any way disrespectful but was clearly disappointed.
I quickly understood the guests desire to leave so badly. I smelled him from 3 ft away. And I ain't talking Dolce or anything of the sort. I mean the type of man funk thats been strapped to you for days. With the offensive odor hitting me; I wasn't waiting on a phone call, I was making one of my own. To corporate.
Now this is where it gets sad. I'm promised a call back from the district manager in 24hrs. After that time frame passes, I check status. They assure me that by end of business the next day, I'll have that call. I'm here to tell you, that call never came either. So, checked status again today. Guess what? I'm promised a phone call in you guessed it.. 24hrs. Needless to say, I'm done following up. They clearly dont care.
Neither do I anymore.
It's just easier to post the Xbox on Letgo or Clist and get more for it, my mistake for trying to keep a tradition going. Keep your 80 trade, Danno. $125 cash is much sweeter. Also, keep the stick and the warranty. I'll order from Microsoft direct next time. I recommend everyone else, do the same. read more