New to the Charlotte area - I was having a hard time finding a groomer for my terrier mix dog…read more Growing up on a horse farm with not only horses but dogs and cats, I have a certain standard on what I find acceptable for someone to care for my pet. I decided to read reviews on Yelp and found Lotuspaw. Not a lot of reviews but what I saw seemed like it was a good place. After speaking with Kat I decided to bring my dog to have him groomed. I mentioned on the phone he was large dog aggressive because of a near attack by pit bull last summer. It is something we are working on with him but it is an issue. I was told to bring his vet records and I had him in the vet before we moved in NY and he was given every shot he needed to be licensed in both NY and NC. When I pulled in I was surprised it was kennel. Several large dogs were grouped together behind a chain link fenced - no grass just black top. I went into a side door and was greeted by an overwhelming stench of dog urine. It was filthy dirty! A pleasant young man came out to greet me and told me I could sit down and wait for the groomers to come in (I was 10 minutes early for my appointment). I told him I would be more comfortable waiting with my dog in my car. I really should have left and never came back after that moment - and seeing how dirty it was - but I didn't. I went to car and waited. A man named came to my window and said he was the owner/groomer and they were ready to meet with us. I got out of the car with the dog and Chris introduced himself began to be critical of how I was handling my dog. My dog was leading me - I fully admit it. He was pulling on the leash - bad habit I know. But to have someone I am ready to hand my dog over to criticize me put me immediately on the defense. When we walked in he led us back to a grooming room which was horribly dirty. I was trying to explain to him my dog was aggressive towards large dogs and he began to tell me how it was my fault he was that way. I am sure he was right - but again - by putting me on the defense Chris wasn't in your best interest. Chris began playing with my dog and then told me he looked healthy. Well of course he is healthy! I am a responsible pet owner - just because my dog pulled the leash because it was raining out doesn't mean my dog isn't take care of. He then asked me for our vet files to check for rabies, etc. He looked through the paper and asked if Buddy had a 'dog flu' shot - I had never heard of that and being a kennel he would need that - jackpot my excuse to get the heck out of there. I was never told this before I came in and quite frankly I was fine with it. I had decided I wasn't going to leave him there. I didn't trust this man and his business was dirty. My dog is seven years old - I have taken him to large grooming centers (Pet Smart) and small salons in NY and NC and never have seen a place so dirty. Even the groomers looked sloppy and dirty with in their uniforms. After I left I received a phone call from Chris telling me I was welcome back and he felt we could have a working relationship. I told him I felt my time was wasted because no one told me about that shot and I had brought my dog to other groomers in NC and never once was it mentioned. But I am glad it happened -because it gave me a polite out never to return to that filthy place again!

I was referred here a year ago by multiple HB dog-lovers after taking my 2 dogs( a boxer and a…read moreshepherd/retriever mix ) to several different groomers in HB and Concord. Everyone here is great--skilled, friendly, knowledgable, and patient with my older dog. They treat my dogs like family and do an excellent job!

My girlfriend has been taking her two shitzus for years..I live 30mins away while 5mins for my…read moregirlfriend but loved the place so new groomer for my two shitzus

Tried this place on a recommendation from a friend. Made an 8 am appointment. Waited 15 min past…read moreappointment drop off on the morning staff cause they were late to arrive to work. Once in, they were rude and unprofessional. Heard staff yelling at the dogs. Would never trust this place with the care of my boy again.

I take my spoiled brat here for wash and cut and she comes out great every time. Super easy to book…read moreappointment and staff if fast and friendly. Usually done within a couple hours. They have a small waiting area with a couple seats but I normally just drop my dog off. This is close to Optimist Hall and in a residential part of NoDa. There is a small parking lot available too which is helpful. @azfitfoodfun

They got my dog in within the same week and did an amazing job on him. Their prices are also…read moreincredibly affordable. I would recommend them to anyone!

My dog had a medical emergency Fri afternoon(needed surgery asap) and could not been seen by…read morethem.being a established patient I would have thought they would at least try not help in recommendations for other vets except emergency vets ( 1 hour away and triple the $) Called around and finally got another vet to take her and they did surgery right then and she's fine now no thanks to them. If my vet is there for the good health checkups and general stuff I would think they should be able to handle emergency situations also u don't know when something is going to happen. Do better for others I have since switched her to the other vet that leaves emergency apts on their books because they understand stuff happens and u need to be seen immediately sometimes. They were good for general things staff was pleasant ( which is why I gave them 2 stars) just don't depend on them if u have an emergency of any kind.

This Vet is a 1 stop shopping for me!! Grooming, Boarding & all Vets Services. Staff is wonderful.read more

When Your Dogs Love the Groomer More Than You…read more.. Listen, moving to a new city is tough--but finding a good groomer for my two fur babies? That felt like mission impossible. When I landed in Charlotte two years ago, I was overwhelmed by all the options. But then I discovered Rockfield Pets, and let's just say... it was love at first bark! Not only are they super professional with reasonable prices, but the service? Top-tier. My dogs usually act like I'm dragging them to a medieval torture chamber when it's grooming time. But now? Their tails start wagging the moment we pull into the parking lot. I'm starting to wonder if they like Rockfield more than they like me (I'm only slightly offended). If you're looking for a groomer who treats your pets like royalty, Rockfield Pets is the place. Great service, happy pups, and one less thing for you to stress about. Highly recommend! Your fur babies will thank you (mine definitely do). #RockfieldPets #CharlotteDogs #DogGroomingGoals #HappyPupsHappyLife

My cat was groomed there today. The front staff is great. The sanitary shave didn't take long at…read moreall. However I wasn't too happy with how the groomer handled my cat. When trying to get him back in the carrier my cat became scared possibly from hearing the blowers, loud music, or dogs barking (to be expected at a pet grooming facility). He tried to escape the carrier and I watched the groomer try to stop my cat by grabbing his tail so he wouldn't jump down. Which lead to him yanking my cat off of the floor and holding my cat in the air by his tail to get him back on the grooming table & pulling my cat up by the tail multiple times even with me trying to intervene to get him to stop treating my cat that way. Only when I tried to intervene did a young man come with protective gloves to grab my cat the proper & safe way. I was feet away from my cat, at that point I would've grabbed him but the groomer kept grabbing him by the tail. I understand cats are "unpredictable" as the lady at the front desk said when apologizing however I feel like it could've been handled differently. From the start of my appointment I made them aware that he is a very anxious cat and gets scared easily, but he doesn't show aggression when he's scared. If the groomer was scared to handle my cat to get him back into the carrier, he could've called me over to assist. The services were decently priced and as I mentioned above the front office staff was great, but I will not be a returning customer. If they treated my cat like that within my eyesight, I can't imagine how he would've been treated had I not been there.

! My dog loves Bark Street Groomers. From the very first…read morevisit, after trying other Charlotte groomers, he was a happy boy and looked great. He's not so excited about being bathed, but once in the door he happily looks for both dog and people friends and seems to forget about the bath to come. This is a small business and the two groomers know your dog and treat him like a friend. The groomers are excellent at following your directions and help out with itchy skin. Everytime he emerges a very clean, good looking happy boy.

Brought my Newfoundland here for a groom last week. Even for a Newfie, my bear dog is A BIG dog!…read more I know he is a LOT of work to groom since his breed has a double coat which includes tons of undercoat, especially in Spring. Also, because I have had a difficult time finding a groomer who has experience grooming a Newfie, it's been a while since he was fully groomed. With all of that, I decided to give Bark Street a try and I am so happy I did. They did an AMAZING job!!!! This is the first time EVER (and he is 3 1/2) that anyone has been able to get out all of his undercoat. His top coat is shiny and flowy and he is much more comfortable. He looks great and smells great! Go visit Bark Street if you are looking for an awesome groomer!!!!

Hands down the best service! Dawn is amazing with my dogs and her customer service is above 5 stars!read more

I am so happy that I have found a permanent puppy parlor for my sweet baby Mushu. Mrs.Dawn is an…read moreabsolute joy to be around- she's so passionate about all animals and takes super great care of the pups that come in her shop! I was always told when you meet someone who has their heart in the right place a light shines from inside them- Dawns light shines bright. She has an attracting attitude and personality that just makes you feel safe leaving your fur baby(ies) in her care. So grateful to have found this gem:)

Clean facility! Did a great job with grooming my standard poodle exactly how I requested. I will be…read morereturning.