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Lotuspaw

4.2 (5 reviews)
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The Dog Salon - Ready for Halloween

The Dog Salon

(423 reviews)

Plaza Midwood

I have been so pleased with The Dog Salon! We have been taking our elderly dog here for some time…read morenow, and now they take care of our new rescue. Thank you, Rel!

Wanted to love this place SO BADLY, but I think they specialize in small dogs or poodle type dogs…read more(and short haired dogs). I will give 2 stars for how organized they are (when we arrived, the names of all the dogs and who is grooming them is on a white board and check-in is very easy). They were also very communicative prior to the appointment. Staff were all very nice. When I picked my dogs up after 3:5 hours and both were still a little bit damp. I noticed one dog had wet ears and a few knots behind her ears so I combed those out when we got home. Because she was damp upon pickup, she dried with her fur going all over. She is soft and fluffy though. My other dog, however, when I got home I noticed in the sun one area of his skin was super pink. I moved his fur back and noticed a whole patch of skin was raw. I'm not sure if they brushed too hard or with the wrong type of comb, but his skin was almost bleeding (the skin is a little broken in a few areas). The rest of his body seems fine but this one patch is raw which has never happened before. We just moved here so finding a new groomer and vet has been my biggest stressor. I know large dogs can be REALLY hard, but we had an amazing groomer back home so I know it can be done. They seemed to be doing great with the small shih-tzus and poodles and such, so I think if you have that type of dog, you would be okay.

A Fancy Pup - Before

A Fancy Pup

(41 reviews)

Fancy Pup was the first groomers I took my puppy. The staff seemed friendly enough and seemed to…read morecare about his well being. I brought him back a couple more times before I realized that his grooming appointments were turning into 5-7 hour appointments, which did not seem right to me. The groomer I booked with constantly seemed off. On our final grooming appointment, the groomer decided that she was going to speak really unprofessionally and hateful regarding me and my dog on her personal facebook page. Fancy Pup, I strongly suggest looking into more professional groomers. I also strongly suggest not taking so many animals at once so they don't have to sit in cages waiting for their turn to be groomed. Once I learned this, it made sense why my dog's appointment was almost 7hrs long. I put off leaving a review for almost a year, however I can not stand the idea of people leaving their animals in this establishment's care. The place appears dirty right off the bat and it actually kills me that I left my dog with them for the amount of time that I did. I HIGHLY recommend looking elsewhere if you want to leave your pet in better care.

They Use Bark Collars!!! I'd like to start off first by…read moresaying I would recommend this place to anybody for years. I have been taking my little boy here for almost 5 years. When I first started taking him here the groomer we had was phenomenal, but she soon left after. I can see why now. The place itself is not all that great to look at to begin with, it isn't well kept and looks run down. They seem to have someone different at the desk almost every single visit. The turnover there must be like a revolving door, to make matters worse the groomer used to come out and greet you, and you could tell them exactly what you wanted done. Now you have to relay it through the desk girl who just puts it in the notes. And that's when things get really messed up! Our most recent visit will be our last! We made an appointment for our boy. For some reason I've had to tell these people 10-12 times that he's a boy. Yet every time I'm there they call him a she, so it's probably no surprise that they cut him like a girl! Do you not know what a dog's member looks like??? Next, they told me to drop HIM off at 10:30, they asked me if he was just getting the same cut, I don't trust their notes so I asked if the groomer was busy, and if she could come out? They told me she wasn't there yet and had to pick her kids up from school or something, but asked if I was ok having her call me before the groom. I said ok. She didn't call me till almost 2:30! Why am I dropping my dog off and having him locked in a crate for 4 hours if you are not even there to groom him?!?!?????!!!! I tell her to cut him the same but just to go a little bit shorter on his Beard. She ends up cutting the whole thing completely off! Now my little boy is also a barker, he barks at every other dog, he barks when he hears someone outside or when he needs to come in from outside. So I thought it was very strange how he was acting after we got him home. First off he kept laying his head down on his side, which he never does, he always lays flat on his tummy with his legs spread out behind him. So I don't know if it hurts him to lay on his belly now seeing as they shaved all around his manhood. And when we left him outside he would not bark to come in. When he saw some dogs waking down the street later that night he did start to bark but it sounded muffled as if it hurt to bark. So I don't know what the heck they did to him to keep him quiet while he was there. I don't know if they are using bark collars now or mussels. But he will be getting a mobile groomer coming to the house from now on. I don't care if it cost $100 more, I'll never put him through this ever again. Someone needs to investigate this place.

Lotuspaw - groomer - Updated May 2026

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