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    10 years ago

    Agent went above and beyond my expectations in selling my home. The best in the Adirondacks

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    Holmes HVAC Solutions - Sink and faucet repair

    Holmes HVAC Solutions

    (17 reviews)

    When my heat went out at 2 am on one of the coldest nights of the year, I spent an hour calling…read moreevery HVAC company on Yelp to find someone who could help me out ASAP. It turns out a lot of pipes froze that night, because no one had any techs available. The best I could get from mist was a promise to have someone call me in the morning. Josh from Holmes, though, called me back immediately. He helped me stop the water that was flowing out of the burst valve, made sure I had some emergency heat, then scheduled me for first thing in the morning after he finished with his next client. He fixed the problem and even made some improvements to make my system a bit more resilient going forward. He was there all day, so I was expecting an astronomical bill since I had called in an emergency basis. I was pleasantly surprised to see the price was very reasonable. I had actually made that exact repair myself 5 years earlier (Josh said it was a quality issue with the valve and not my handiwork that lead to this failure, and I choose to believe him), so I know the going rate for the valves he used, and I know what the labor was like to install it. They charged a fair markup for the parts and a competitive hourly rate for the labor. And of course, Josh did the work a heck of a lot faster than I did back in 2021. I'm very pleased with the service and the quality of work. I'll definitely be calling Holmes the next time I need any HVAC work done.

    I've been trying to get in touch with Josh for months but he hasn't returned phone calls, texts, or…read moreemails. Josh left a partially installed mini split system unfinished in our home. I can't get any other contractors to finish his work because it was done with obsolete equipment. Get in touch with us, we really need this system finished before we move!

    McDonald Real Estate Professionals

    McDonald Real Estate Professionals

    (3 reviews)

    I absolutely recommend McDonald Real Estate! My parents have used Frank McDonald in the past as…read morehave our friends and swear by him. My wife and I used Rich Waller as our agent and absolutely loved him! I would also recommend Kate Van Dyck - I am sure everyone there is wonderful, these are the 3 I have had direct experiences with.

    I contacted Rich Waller at McDonald Real Estate Professionals here to help line up a place to stay…read morefor a family vacation in the Adirondacks. The area is beautiful, and we had a great trip, notwithstanding the accomodations. Rich assured me that the house would be in perfect condition for our visit. We agreed to pay more than we wanted based upon this committment. The house we rented was on Forbidden Forest, which is just north of the town of Bolton Landing. It sits on a hill overlooking Lake George, and even had a large teepee, which the boys loved. However, when we showed up, the house was a disaster. It was obvious that the house had not been cleaned. There were dishes throughout the house, the carpet was dirty, the towels were dirty, etc. The worst part (so we thought) was that my wife found two sets of dirty mens underwear, one on the night stand and the other in the restroom. We took a deep breath, cleaned the house, and decided we would not let this affect our vacation. That night, when we got into bed we found crumbs in the sheets. So we now stay up for another two hours washing the bed linens. Not a deal killer yet, but extremely underwhelming. Next day, we come home after a full day of picking apples and bike riding. Again, I emphasize that the area is beautiful, and a great place to have a family vacation. The power to the television and computers is down. We called the house caretaker, he is very responsive, comes over and figures out the electrical switching and we are back in business. But we are scratching our heads at paying nearly $400 per night for a dirty house which is having electrical problems. Next day, we do an epic hike up Cascade Mountain, have a great time touring the Olympic village of Lake Placid, and return absolutely exhausted. To a house with no hot water. We call the caretaker, who comes over and tries to fix the hot water heater. He thinks he has it fixed, but it immediately goes down again and will not restart. At this point, my wife is livid. We are all exhausted, covered in sweat and grime, and freezing from a very cold shower. Did I mention that we are paying nearly $400 per night for a dirty house with faulty electrical and now no hot water? I call Rich Waller the next morning to discuss these issues. I also call the caretaker. The caretaker is very apologetic, tells us the furnace and hot water heater are desparately in need of cleaning, and the owner has workers out at the house the entire next day (the day we planned on relaxing around the house). Rich apologizes and says he will get with the owner to "try to work something out". We're leaving the next morning, and we do not hear back from Rich. So I drop the keys off at McDonald Real Estate's office and try to reach Rich again. No luck. We try later in the day when we get to NYC. No luck. I'm trying to confirm they received the keys (no one was at the office when we dropped them off), and to see if he has spoken with the owner. We fly back home the next day, I finally reach Rich in the afternoon and he states that the owner is willing to knock $50/day off the rate, and won't budge. They send a refund check, and won't discuss further. In fact, they accuse us of making this up. Notwithstanding that the caretaker has been out to the house three times and witnessed all of this. As I mentioned, the area is beautiful, great place for a family vacation, and we encountered many friendly, beautiful people. However, the response from McDonald Real Estate and Rich Waller left much to be desired, and I would not recommend staying at the house on Forbidden Forest unless you can confirm that the house has been cleaned and that the utilities are in good working order.

    Engel & Völkers Lake Placid Real Estate - Engel & Völkers Lake Placid Real Estate

    Engel & Völkers Lake Placid Real Estate

    (3 reviews)

    My friends and I rented a property with this management company. The way they handled situation…read moredescribed below is unacceptable and unprofessional! Please read below and see attached screen shots. SCAM!!! Book Elsewhere! Broken Jacuzzi!!! Please read till the end! Very disappointed with this property and the management office. My friends and I booked this property 6 weeks in advance. The only reason that we booked this house is for the Jacuzzi that was nonoperational. We were advised by management that Jacuzzi is broken at 7 PM of the check in date. As the check in is at 4 PM I am not sure as to why we were not notified earlier in the day. Management did advise that the owner feels bad and that they would refund $200 for our troubles. Now keep in mind that majority of the properties in the area charge $150-200 per night on average if there is a Jacuzzi tub on the property. We did send an email to management requesting for someone to come and fix it or a fair refund for broken Jacuzzi tub. Its only fair that for 3 nights of stay that we booked we are to receive $450. Well, the management came back and said that they are not responsible for any nonoperational appliances and left it at that. At that point we were very disappointed, but we decided not to let this get to us. Next day we have discovered that the freezer and fridge is not working as well. By the time we realized it was broken all the food in the fridge was starting to smell foul the items in the freezer melted. We quickly took everything outside in attempt to save our food but in the morning realized that out efforts were pointless. Everything got spoiled (all the meat, cheese, milk and other perishables). Oh, and we did reach out to management that night of discovery that the fridge was broken only to receive a snarky response:" What can we do for you today?". Management did not send anyone out to fix the fridge nor apologized for the inconvenience. Also, there is no guard rail on the staircase leading to the basement which is very dangerous. Besides the major problems that are described above, there were few other issues. There were no trash bags, the heater in the basement did not work,the lighting outside of the house did not work, multiple light bulbs when out on the day of the arrival, some blankets did not have duvet covers on them (which means that they were not clean) and in edition to all the floor in the house was not clean upon our arrival. On the date of the check-out, we unfortunately misplaced the only key for the house so we all spent additional time looking all over the house so we can find it. Well little that we know that cleaning crew was standing outside waiting. We apologized for taking more time and as they were "Cleaning" caped looking for the key. When we finally found the key, we proceed to leave the house. On the way out my friends overheard the one of the cleaning crew saying:" Those STUPID people won't leave!" very loudly. One of my friends asked the cleaning lady:" Why did you call us stupid". To which she responded:" Coz you are taking too long". I am guessing she took offence to us asking since we received a call from management asking us to not harass the cleaning staff. In conclusion we were also accused of cracking a counter top, apparently leaving bleach stains on bed sheets (obviously no one did laundry in rental property so that is a ridiculous claim) and a ripped seat cushion (can simply be sewed up in 2 min or new one is $5 in Ikea) We never got our promised $200 for broken Jacuzzi. They ruined the trip; they ruined the vibe. This property is a SCAM!!! If you do end up renting this property take pictures of EVERYTHING!!! Because they will be looking for the reasons to not refunds your security deposit.

    We found out this morning that our rental for Ironman week (not rented through Engel & Völkers) was…read morecancelled with no notice. I spoke to Helen in a panic and within a few hours, she had confirmed a rental for us, and had a signed agreement and deposit confirmed. On an emotional roller coaster of a day, Helen was calm and polite and compassionate and helped me salvage what felt like an absolute disaster. I would HIGHLY recommend Helen and the Engel & Völkers rental team!

    Gallo Realty - propertymgmt - Updated May 2026

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