My hot tub want not stay on. With freezing temperatures I needed someone to provide immediate…read moreresponse. Greg came and fixed the problem very quickly. Great person to deal with. His knowledge and experience was immeasurable. Thanks for the terrific service.

From the owner: We are Westminster's premier swimming pool, spa, hot tub and sauna provider. Representing the best…read morein swimming pools, spas, hot tubs and saunas you can be sure of receiving a high quality product. We strive to provide exceptional service while exceeding our customer's expectations and out-performing our competition, Our spa lines (Passion Spas and Great Lakes) are built by proven manufacturers with decades in the business and a very low service call rates and high dependability. We also represent Almost Heaven Saunas, and they build the best saunas you can purchase using high quality wood and top notch heaters. We also represent local deck builders and landscapers who can build anything you can dream of in your backyard. We create paradise in your backyard. You Dream, We Build, You Enjoy!

Opened my pool on May 23, 2022 and I will admit it was in bad shape as my pool liner had ripped…read moreover the winter, however this is now June 17 and I have yet to swim in my pool for the reason I am about to state. On May 27, 2022 I received an email from your company advising me my pool was clean, however when I arrived home my pool was not clean. I immediately email the pictures to the company email showing the pool was not clean. I called Lisa on Monday May 30, 2022 and was told it's going to take at least two more cleaning to get this corrected. I was not happy but I excepted it and waited for my next pool cleaning which was around June 4th 2022, this time I was told by the technician his battery died, pool still not clean, no chemical left in the pool Again I called Lisa and was told they would send someone out. This time two technician came out and the equipment broke again, also they brought no chemicals because they told me I had to buy them from the company, which I was unaware of. My pool stay dirty until I went to Walmart and brought a vacuum to attach to my garden hose and started to clean myself. I also brought what I could find of tablets. I had to cancel two pools parties and don't know when I will be able to reschedule as I cannot seem to get my pool cleaned correctly. I spoke with Lisa last week and was assured a technician would come on Friday June 10, 2022 to clean my pool, I waited all day and no one showed up, called Lisa back again, she apologized and said she would send someone on Saturday June11, 2022. Don and another technician arrived to clean the pool. When I ask Don about the chemicals I was told he didn't bring them for my pool, because my pool was put in for a work order and not a cleaning. He assured me the pool would be straight when he left, but my pool is still dirty and I have not received any of the chemicals. On Sunday June 12, 2022 I paid for the opening and the chemicals which I am yet to receive. Please save yourself the frustration, and select another pool company. I am at my wits end and don't know where to turn to.

In response to this companies reply to this review. This company never called is to provide an…read moreestimate. That is simply not a true claim. We currently have a pool company installing our pool this fall. The estimate we wanted was for between 100,000-125,000 we certainly could have paid more however, the reason we never received our estimate from Mike was because we were told that he didn't know the cost of concrete would be? We are also in the construction business and certainly understand these price hikes which have been common these last 16 months, however bottom line we never heard back. Very nice guy but stalled in our process for months ... we never received an estimate and had no choice but to start all over again! Thats really all i have to say on the matter.

We love our HotSpring Flair hot tub and have been enjoying it for over 2 years now. It met all the…read morecriteria - space for 6, full body lounge, foot jets (family of runners), neck jets, salt water system (I hail from the Mediterranean and salt water is the way to go!). The limelight collection is even better than I imagined it would be. Sometimes we select one color and other times we just let it rotate through all the colors. Glad to have finally made this purchase back at the end of 2020 - the hot tub is so therapeutic and relaxing. I especially enjoy it on frigid nights during winter when the sky is clear and I can star gaze for as long as I want. :) Everyone at Capital Hot Tubs has always been wonderful. Purchase, delivery, and installation all went smoothly. Anytime we have needed assistance, they are quick to respond whether it is a question about a replacement part or water quality or even when an exterior panel needed to be repaired, the staff go above and beyond. We are fortunate to live close by as well. Our filters needed to be replaced last week so I just stopped by on a whim and Evelyn was very kind and helpful (Hi and thank you again, Evelyn! I enjoyed chatting with you about hot tubs, family, and pets, too!). :)

I'm writing this review because of the great support I've had with this company. After much much…read moreresearch I bought a hot tub from Capital Hot Tubs a few years ago. The purchase costed more than Costco or an online retailer, but It's well worth it. There are a lot of logistics when purchasing a hot tub such as delivery, installation, electrical, setup and so many other factors. And also warranty. These folks did an amazing job from electrical to set up and so many other items that's needed when setting up a hot tub. The best part is they provide amazing service afterwards. I've had to call for maintenance a few times and capital hot tubs takes care of it. Recently my control display died and Jay came over and took care of everything and was courteous, professional, and he knew his stuff. On top of that Jay also fixed another item under warranty that I wasn't even aware of. If you're looking for a real hot tub please don't buy online. Instead go to these folks and they will make it great and also after.

Great service. We use this company often for our hot tubs at our vacation rentals. Never…read moredisappointed.

Let me begin by saying Tim is wonderful! I called Total Spa after i had another spa repair come…read moreout to take a look at my spa - the reason for the call was that the black hot wire kept tripping the breaker when connected- the "other" company came out right away and after about 10 minutes said to me- Ma'am im really sorry to tell you this but you have a bad circuit board" said i would need to order the part myself due to they not being a master spa dealer- I said ok- immediately ordered the circuit board (670$) and i called the "other" company and told them i ordered the circuit board and that it was expected in 2 days. They then told me i needed to drain all the water out in case we get another cold snap and that they really couldn't tell me when they could come out to install due them being very busy. Told me to drain the water and use a wet vac to get as much water out of the tub as i can- so i proceeded to do as directed, that night i got to thinking about it and just had a bad feeling, so in the am i immediately started looking for a 2nd opinion. That is when i found my life saver Tim- called him- he called me back the next day (friday) and i told him what had been told to me- he said that doesn't sound like a bad circuit board and said he could be out that following Monday- Tim came Monday and within 10 minutes found the problem- just sound bad wiring from the electrician, he fixed it! I am so thankful for Tim! He is very professional, and honest. If i could give Tim and Total Spa 10 STARS i absolutely would! He is your guy for Total Spa Repair! Very Satisfied Customer, Jill J. in Hagerstown, MD

We found these gems when looking to purchase a hot tub. Karen was fabulous in helping us decide,…read moreand Chris rocked it when it was installation time! That was 9 years ago and nothing has changed! Anything we ask about they know, any problem we have they can resolve, all while being absolutely delightful people. Would HIGHLY recommend them for anything spa or pool related! 10 stars!!!

We recently purchased a hot tub from Sunshine and we couldn't be happier with the whole experience…read more We got exactly what we wanted, delivered and installed without a hitch. They have both been patient and friendly with me asking a million questions. Their customer service is on point and exactly why we went with them to begin with. If you are looking for a personable, friendly, customer focused company to purchase your hot tub from, I would highly recommend Sunshine. They are awesome!

I originally took my Polaris cleaner for repairs the first week in May on a Sunday and the…read moregentleman behind the counter informed me they were extremely busy with repairs and probably wouldn't get to it before Thursday. Knowing it was the beginning of pool season I figured the equipment would be there for awhile. After 2 weeks and hearing from the store i reached out and explained my dissatisfaction with their lack of communication at which time they apologized for the delay and stated they usually communicate by e-mail and will keep me up to date. I checked my email, including spam to make sure I hadn't over looked theirs but nothing. On June 3rd I received an email from the store stating that they have received my request for an in store repair at their Westminster location. I again contacted the store on June 9th and spoke with the manager. Again very apologetic and explained that they had issues with the diagnostic equipment but it was the next one to be serviced. On Tuesday 6/17 an employee from the store contacted me by phone and stated the machine should be ready the next day and I would receive a call. I got an email from the store on 6/22 stating the equipment was ready to be picked up. I went down on Sunday and decided to take a water sample due to amount of rain we received the prior week. The store was crazy busy and after waiting about 45 mins was advised I needed $221 worth of Leslies chemicals to get my water corrected. Needless to say I didn't purchase the products and left with my Polaris. The gentleman apologized for the amount of time it took for the repair and assured me they tested it. I stopped by another pool store on the way home and had the remainder of my water tested and purchased $39 worth of chemicals to bring correct my issues. The cherry on the pie is today is the first time I had a chance to put the Polaris in the pool and it is not working giving me the same error code 10 that was there when this journey began. Needless to say I have no faith in this store.

I have gone to Leslie's a number of time over that past year. I live around the corner so they're…read moreconvenient. However I can't recommend them as a local business as their customer service is just awful! Every time I've been there no one has asked if I needed help (I did), and once I finally figure out for myself what I need the sales reps are really rude and unfriendly. It's not just one accession this has occurred, it's multiple. And it's not just me, I've seen them interact with other customers the same way, with rudeness. It's very unwelcoming in the store. I try not to go there unless I absolutely have to, as in no other alternative. I recommend you do the same.

Good customer service and informative on average inquiries. Would highly recommend for people…read moreseeking pool as are local and stand behind their product, and will rectify issues in a timely manner

The only good experience was the salesperson, of course that was only because I was writing a 7…read morethousand dollar check. The installation crew failed miserably, they started the install then abruptly stopped during the water filling phase do to it being "too cold". The rubber liner wouldn't stretch enough while filling so it started pulling the metal walls down. So they left, and I mean dropped everything where it laid and left. Cardboard boxes left laying randomly, parts of the pool hastily piled up, bags of hard wear all over the yard, sand all over my driveway and pool deck. So I called the foreman, he was extremely dismissive of my concerns for the pool, the damaged side wall and the disarray. His statement was they'll be out "sometime" next week or the week after! Now the pool is in even worse shape due to crew not attaching all the top rails and caps correctly, so wind has pushed the walls in and most of the top rails are broken. DO NOT USE VAN DORN POOLS!!

I I Highly recommend Clearwater landscape. They did a large…read moreproject for us and they exceeded our expectation with the design and implantation

We started down the path of using these guys for our patio. We signed the agreement but they…read morecouldn't give us pricing on certain pieces of the project. Then they decided to sue because we didn't move forward and started claiming all of these costs. These guys are not very professional, sore losers, and bad business. Stay away from them if possible there are a lot of good landscaping companies out there.

It is truly rare these days to find a business that genuinely cares about the customers it serves…read more From the owner to everyone in the organization, Galloway Pool Service makes great effort to ensure that their work meets expectations. They are absolutely amazing! Highly recommended.

Great family business pool company! We use them for all of our pool maintenance and they are a…read morecompany we can truly trust.