I was researching psychiatric nurses here in Eugene, Oregon after seeing the clinic on Psychology…read moreToday. They advertised as being in Oregon but this is actually an Ohio based clinic. I was ok with that as we are doing virtual appointments but I thought it was a little odd that they are advertised as being in Oregon. I go through the online forms and fill most of them out. Then I see that if you take any controlled substances that you will be drug tested and you will pay for them! I am 48 years old and have been med compliant my whole life. I am prescribed one controlled substance. I've been on it for years and all it takes is one look at my prescription history to show that I've always been compliant on it with no issues. I don't appreciate being treated like a criminal because my brain doesn't work correctly. I don't do drugs, I don't drink. But when a clinic called Gentle Psych treats us like criminals it's just not cool. I just want to warn people, especially folks in Oregon.

Highly recommend. The providers are well-versed in the practice of understanding and helping to…read moreimprove mental health. The entire office staff has been extremely punctual with communication and flexible on my appointment needs.

Dr. Richards has been treating my 10 year old son for 15 months. My son was in a very dark place…read morewhen he first went to see Dr. Richards and was not at all happy about having to go see a psychiatrist as he didn't want to share his personal thoughts and issues. Dr. Richards is relatively soft spoken, has a non-threatening manner and asked appropriate questions which helped my son open up without feeling that his innermost feelings were being violated. The medication Dr. Richards originally prescribed and tapered up over a 6 week period has made a world of difference in restoring my son to his old self. Dr. Richards has since needed to up the dosage on two different occasions and it has again brought my son back to who he was before the depression set in. I wouldn't hesitate to recommend Dr. Richards to other parents whose children are facing depression.

Dr. Richards has really helped our son. Very knowledgeable on the impact of each medication and…read moreworked with us until we have just right.

This is my experience trying to become a new patient…read more 4/28/17 - Called and asked about becoming a new patient with Dr. Peter Zafrirdes, and the guy who answered the phone was extremely rude in my conversation and corrected me in the pronunciation of Dr. Z's name. Sorry about that, my bad. Then he transferred me to the New Patient Line to leave a voicemail where I did as such. No returned call. 5/9/17 - left another VM on the new patient line. No returned call. 5/17/17 - Went to their website and sent an email stating that this was my third attempt at contacting them. 5/18/17 - Received a call from Darci that if I was "still interested" to contact them. Really....What do you think!!! I called Darci back immediately, upon which I was told that Dr. Z was not accepting new patients. I explained that my doctor had referred me to him. She explained of course, b/c Dr. Z is the best doctor and went on and on and him. I thought my doctor was the best myself and he was about to retire but I wasn't bragging. She recommended Dr. Julie Guthrie which I declined as she doesn't have good ratings. She explained that there were staffing issues....staff had left and the rest were having to pick up the slack. So I asked will Dr. Z be possibly take new patients later in the year? She said she didn't know. I asked if I could call back and check, yes. SOOO.... 10/23/17 - left VM on new patient line. Note the message states not to leave multiple messages as they are busy with patients or calling patients back. 10/30/17 - attempted to leave another VM but VM is FULL (see 10/23.....I believe if the office were actually calling patients back and deleting the VM messages, it wouldn't be full). Sent and email via their website contact page. 11/1/17 - @ 4:55pm....well, as of this writing, I have yet to receive a phone call. In my opinion, I truly believe the office staff are blocking and preventing patients from actually getting assistance from this facility. I believe the office staff are the gateway to the doctors and other medical professionals in this office and if they are picking and selecting who gets treated or not, that's sad and can become detrimental. This is very poor busy practices not returning phone calls back to potential clients. P.S. - Dr. Z may be a good doctor (I'm sure he is) but his office staff are not making him or the facility look very good. I wonder if Dr. Z, the other doctors, and other medical professionals really know what's going on in their office...that patients are trying to get in to seem them but the office staff are not allowing this to happen. Upon my research I found others have had issues with the office staff as well. Unless management take notice, this will continue to be a problem.

I called in to tell the nurse I was going to be late for an upcoming appointment, and the nurse…read moreconvinced me to do a "phone session". This was not covered by my insurance. When I called back to ask the receptionist why it wasn't, she said that insurance companies "never cover those", after several attempts to get a hold of someone in charge, I was told that they would remove the charge, but they never did. I refuse to pay it out of principal, and now I am getting rude calls from an aggressive debt collector who just told me to "be responsible; pay your bills", and hung up on me. I went here for therapy, and this is what I get... STAY AWAY!

Dr. B. is an amazing physician who truly cares about all his patients. Staff is friendly and…read morediscreet.

Outstanding medical care and in touch with patients on the ground realities. Overall holistic…read moreapproach in which the doctor and office develop a plan of action with genuine care. Semper Fi

I couldn't disagree more with Robert's review. I have been involved with Eden from the beginning,…read morein fact I was Eden's first client. My experience has been nothing short of phenomenal. The staff, from the top down has shown me more compassion, caring and general concern for my well being then any organization I have been involved with. Not only did I have staff checking in on me at home but the principals of the company would also take the time to call during off hours to check in and ensure I was doing well and was happy with the services they were providing. The staff and owners work tirelessly for their clients, driven by a passion and understanding of how serious the illness is that their clients suffer from. It pains me to read a negative review from someone who's experience was so short lived. The people (staff, owners & clients) that make up the Eden experience are unsurpassed. Eden is a no brainer if your sincerely looking for recovery. In closing, I am so grateful I was guided to Eden. As a result I have access to a support network 24 hours a day that GENUINELY cares for my well being. In my experience "The Eden way" is made up of compassion, sincerity, understanding and most importantly a Love for helping those of us suffering from a deadly disease. Thank You for caring so much, E

I tried to get in at Eden when they were just starting, and due to complications with their phone…read moresystem, I got frustrated and stepped away. This past week, I decided to give them a call and try again. I left a message and missed the first return call, so I had to try again. The second time Angela immediately called me back. She was very polite, and set me up for an appointment the following Monday. Please be patient during your first visit. It can take up to 6-7 hours to do your assessment and meet with the psychiatrist. Remember, sometimes we have to go extra lengths to get the recovery we want. This is a newer business, so they are still working out some bugs, but after you meet with the psychiatrist things are smooth sailing. There are some really great people who work here, and they seem to be very serious about recovery. To the person who wrote the first review, I really hope you find the recovery you're searching for. So many addicts are so full of entitlement, they feel like everyone treats them bad because of who they are. Get over yourself. Sometimes we have to go to extra lengths for our recovery. I'm giving Eden 4 stars and I already gave them my suggestions. They aren't big enough yet to have someone attending incoming calls, and I get that. They will change that when they grow. They also need to work on speeding up the initial appointment. I arrived at 2pm and didn't leave until 7:15pm. I spoke to another patient who said he arrived at 12:30pm and didn't leave until 8pm. Finally the last suggestion was a change of location, which they are actually working on. Right now they are way up off of Sawmill Parkway. The new location will be closer to downtown. In closing, it was all worth it to be here in this program. Great professionals who are addicts like us that have many years of clean time. I'm looking forward to my next group meeting tomorrow. The process to get in may not be the smoothest, but it is worth it to follow through.

This place is horrible! They do not care about their patients! They do not listen to their…read morepatients. They do not ask about medical history, medications or diagnosis. Instead, they will prescribe old outdated drugs like Depakote, instead of the much newer drugs on the market. Without asking or consulting with you personally. They are currently being federally investigated for lengthy patient hospital stays and billing practices! This place is ran by Acadia Health. They partnered with Trinity Health to use the Mt. Carmel name. This is very deceiving. You will NOT get the same good quality of care! Communication between patient and caregivers is terrible. They won't tell you anything, even if you ask repeatedly. Instead, they act like they don't hear you. I asked,pleaded and begged to be sent out to Mt. Carmel East for testing due to severe lower back pain. It was very debilitating and I was in severe pain the whole time I was there. They denied my request to be sent out. After discharge I went to a local hospital emergency room for an MRI and other testing and was diagnosed with severe spinal stenosis and this place denied me medical care. It is so severe that I will be needing surgery and they totally ignored my requests when I could hardly walk or get around. Terrible place! Don't come here or you will regret it. The staff is abusive toward patients!! If you ask questions and cause too much of a problem you will be sedated against your will. They sent a whole group of medical staff into my room and held me down against my will and sedated me for several days in a row. I'm assuming because I asked questions and they never acknowledged me so I acted out. One worker (a very heavy male attendant) bent my right wrist back so far I thought he was breaking it. VERY ABUSIVE TOWARD PATIENTS. The doctor and staff do not care about your medical history or your well being. They are in it to bilk your insurance company for every penny they can get. Don't expect to get outta here anytime soon! They will keep you 8-12 days minimum. Which is way longer then the average stay at other behavioral units in the city. Go elsewhere, you won't be treated like a human being here! THIS PLACE NEEDS SHUT DOWN! I have already filed a complaint w/my health care provider and contiplating filing complaints with The Mental Health and Addiction Board and Ohio Dept of Health. They need to know exactly what's going on in this sh*t hole place.

I would not recommend this inpatient hospital to my enemy. It is the worst facility ever. They took…read moreme off of the one medication that helped me the most, did not check my labs at all and when I got home my labs were low I went home in worse condition then I went in. The staff besides Brandi the tech who made the day go by with music and affirmations and her positive attitude the rest of the staff primarily sat on their butts on their phones. The Dr Heather seemed like she did not care and was better than everyone and only in it for money. I put in on Tuesday to sign myself out on Wednesday I told her I needed to be out by Saturday I had something to do she says you won't be out by then I proceeded to tell her I filled out my papers to sign myself out. She then said oh I never saw that I never saw her again except for her to ask me what pharmacy I used and that was from the nurses desk. I was not suicidal at all at any point yet they kept asking over and over like they were trying to prompt me to say I was. This was the worst hospital experience. There is so much more.

I'm not really sure where all the negative reviews are coming from. I'm guessing based on the…read morecomments that they were written from an "in-patient" perspective, to which I've not had any experience with. However, the outpatient part here has been nothing but amazing. They communicate very well, they are direct with no BS, accommodating and work with you to actually assist, instead of creating more stressors. Terra is an office manager here and has made the experience so seamless, setting the true expectations from the beginning. Krystal is a therapist, who is simply amazing bc she is able to be bluntly honest without coming off as insensitive or a jerk. She educates. So many people need this for themselves! I for one, have always appreciated things coming without beating around the bush!

If i could give no stars i would first off, we have tried for days and days to get the pin u need…read moreto even talk or ask questions and we are always told they can't get the pin from the patient, and a legal guardian of a patient can't even get the pin. The workers are of no help of trying to get people to be able to visit or ask questions about things that are going on and how a patient is doing. This place is a joke and i cant imagine if the workers are not wanting to help family members see a patient what are they doing to care for them!!!! I am so frustrated with this place. It's been almost a week and we have heard nothing back from a case worker or anything. Does anyone know of the head person I can get in touch with because this is crazy how am I supposed to know if my loved one is ok when no one is trying to help me or talk to me!!!!

Update on the wonderful type of care from OPS. I am always treated with respect and kindness when…read moreI have an appointment. I can call when my script is running low and they will get it to your pharmacy the next day if not sooner. My favorite Counselor Corrin is leaving but she has assured me that they are getting two new counselors so I will continue to be in good hands . If you are experiencing problems like anxiety or depression they can help you. Located downtown Lancaster, close to City Hall and close to the Library, it is convenient and parking . Wonderful place to get help.

this is a tough one. the people here have always been friendly when i've interacted with them, but…read morethe quality of care simply hasn't been very good for me. one of my prescriptions can't be set up with automatic refills because it's a controlled substance. so, i have to call in every month. that would be fine if my phone calls were answered or returned within a timely manner, but they aren't. i'm frequently without medicine for a day or two because i can't make contact with the agency. if you need medication management, i'd go elsewhere unfortunately :/