I found Sweet Greens from a Google search, and I'm glad I did…read more I'm a very unknowledgeable, first-time-grower... and went to purchase nutrients I read about online. Floyd was more than helpful in assisting me with what I actually needed. After he asked me pertinent questions, he advised something completely different than what I was ready to purchase. Both Floyd's passion and knowledge will bring me back.

I've been shopping here since they picked up the Canna line about a year ago. Friendly and…read moreknowledgeable worker that isn't pushy at all. He actually steered me away from some additives that I didn't need to be adding, unlike most places I've been in. Prices are comparable to other stores in the area. The friendly laidback nature of the store has won me over as a customer. Keep up the good work.

Last year I bought pepper plants and they were mislabeled. When I talked to them it was t their…read moreproblem. I also bought an expensive tree from them and they said it had a warranty. I died a week ago and when I talked to them the blame was put on me and the plant wasn't warrantied. I try to support local smaller businesses but this will no longer be one of them.

Had an ok selection, prices were pretty standard for the area. Now, the old lady that assisted me,…read moreif you could call it that, was super unfriendly. I asked where the tropicals or houseplants were, and if I didnt know better I would assume it actually caused her physical pain to point. She quickly rang up my plants, and barely spoke. She has no business being in the front of that store. I'm from out of town, but even if I lived here I would never shop there again. The face of your business and level of customer service provided were pretty pathetic. Good luck.

Love the plants but your hours are NEVER correct. We have made 3 trips there to find out you are…read moreclosed when the website says you are open.

After several calls, returning to the supply yard and jumping through endless hoops to complain a…read moremanager finally did come out to the site to confirm that I had received unprocessed fill dirt. I quickly received a delivery of compost (no charge) to mix in with the "dirt" but I now had to talk to the client to add additional work, plus rent a mini skid steer to move the extra amount of soil. The manager did his best to fix the problem but it was evident that the issues with the company are deep.. I'll be going with someone else next time!

10/10 recommend! Paula helped us with putting together a supply list and ordering everything we…read moreneeded for our DIY backyard patio installation. She was very knowledgeable, available and made the process SO easy. Her customer service is rare and she was a dream to work with! Everything just got delivered and we are very satisfied. ​​

The checkout lady is always so nice. They have a nice selection of unusual plants that other…read morenurseries don't have. They also cost a lot more than other places.

I can't gush enough about Rosby's. I visit every year to grab a peck of cucumbers and some…read moregorgeous, fresh dill to make my pickles. Every year, their cucumbers far rival any other market or vendor. These cukes are fresh, bright, firm and delicious. Dill as fragrant as you can imagine. Their marketplace also has everything you need for canning- reasonably priced mason jars, pectin, beautiful fruit and recipes. The staff is ever-helpful and friendly. The prices are a great value. I can't wait to go back for raspberry picking! One of my favorite things is that they keep their website updated so you know when to expect the cucumbers to be in season and when they'll be done with raspberries. They have even sent postcards! How great is that?

May 4th, I stopped by Petitti's in Oakwood, usually go to Chagrin Falls location. Beyond pleased…read morewith not just the selection here in Oakwood but the service! Ms. Aaliyah not only went and secured an extra cart, but placed a brick behind my cart so it would not roll. Then she helped me with my carts to the car, near closing time, and asked if I wanted "plastic liners" so I wouldn't get my Bronco dirty; helped me load up my car. That is going above and beyond, exactly the type of service desperately needed in all retail environments! I'll be back!

I visited Petitti's recently to purchase some grass growing supplies. I talked to Rachel, who told…read moreme which grass seed, starter fertilizer, and peat moss to buy. I aerated my lawn and then spread the grass seed per the instructions, along with the starter fertilizer and peat moss. I've been watering for three days and I can't wait for the grass to start growing. Petitti's customer service was friendly and they pointed me in the right direction. They had everything that I needed in stock and in varying brands and quantities. I'll visit again when my garden needs help.

After pre-ordering a specific variety of waterlily on 9/19/25 if was shipped in May of 2026. When…read moreit bloomed in June I discovered it was the wrong variety and immediately contacted Tricker with photos of it. They said it was the wrong one they had shipped and that I would be issued a refund. It was also determined that the variety I was sent was actually cheaper than what I had ordered. So they had shipped the incorrect one and charged me more for it by not correcting the charged amount or even notifying me of the substitution. This constitutes fraud by them. I have been waiting for the promised refund and every time I inquire about its status all I get are varying excuses. The last excuse was they are mailing me a check but that has not happened. I even received an email from the CEO Cindy Lee saying they are having issues with their accounting personnel. They were very happy to charge my card immediately when I placed the order nearly a year ago but have lots of difficulties following up on customer service/refund area. Please be very careful if you decide to buy anything from them! There's a good chance if there is a problem that you will get nothing but excuses back instead of your refund.

I have been purchasing tropical lilies from trickers for over 30 years. I live close by so I order…read morethem months ahead so I can pick them up the first week in June. The lilies I got this year were tiny without even one flower bud. In past years I would get plants with long stems and large lilies pads and would have flowers the same day or at least the same week I placed them in my pond. After two weeks I still have small plants without flowers. I wrote to complain and was told that because of cold weather this spring some of their varieties did not do very well. I purchased American Beauty and Helen Tricker varieties. I asked why they didn't contact me and give me the option to take different varieties? Their response was they may consider that next year. The plants I received were not worth the premium prices they charge.

They were so incredibly thoughtful in helping me get delivery gifts for the holidays. I called…read moreright before the delivery person was set to pick up orders. They helped me get my order in under the wire so that it would be guaranteed delivered in time. They could easily have said that it was too late. They were also great about helping me pick options within the budget I'd set, including the cost of delivery. The gifts were lovely (an arrangement and a rose globe that will last for months) and it was such a lovely way to bring some holiday cheer to two special people.

I called on Monday to see if they had a specific plant Aloe Vera plant and before I could say…read moreanything else out my mouth the lady who picked up the phone was rude and rushed me off the phone and they didn't have the plant I was looking for I purchased from this location many of times and I never been hung up on or rushed off so unprofessional and unfortunate that I have to write a bad review hopefully nobody else has to experience or go through what I've gone through

I visited this store Week of October 19th. I also visited Northeast's Factory Direct store in…read moreEuclid, Ohio October 26th, findings ok. I returned to the Maple Heights store October 26th albeit difficult to find. I was initially greeted by a baseball cap, non mask wearing employee. He showed little interest in my needs and request. After making a short tour of the items on the floor, the baseball cap, wearing employee came over and answered a few questions. Once i picked several pieces of furniture was interested in purchasing I asked for a pricing total upon which time I attempted to negotiate what I felt was a fair price. The baseball cap, wearing employee appeared to angerly reject my offer. I pointed out a obvious problem with one item and the employee again expressed anger as he jerked open a dresser drawer. I had more questions and Mr Baseball, Cap walked away. I left the store and called back later asking for a manager. I was told the manager would be in the office on Tuesday, October 27th after 10:00 Am. The person who answered the phone says his name was Tommy and the manager's name Tom. I was unable to reach Tom on Tuesday the 27th. The ole Ignore, let the answering service, leave a message, smoke screen and mirrors deal. No worries, after leaving The Maple Heights store I stopped by nearby Value City Furniture, purchased furniture items W/delivery. Done Deal. No more Northeast Factory Direct in Maple Heights. That's my story and I'm sticking to it.

This is the only furniture store in the state of Ohio that went out of there way to help my friend…read moreget the furniture that she needed. I'll spare you the details, but she spent the better part of a month looking for a sleeper sofa, and no one was accommodating to her needs. No one, except for Northeast Factory Direct Outlet. IKEA is not the move. No. The move, again, is Northeast Factory Direct Outlet.