Two words, wait 7 words of advice to owners/management. Keep Nello and give him a bonus! From 2 years ago when we had a family party to today (with no visits in between) he hasn't changed his demeanor and professionalism towards his customers. read more

We had our Christmas party their last evening and will never eat there again. I ordered the veal marsala and it was horrible, the veal was tough like shoe leather, the sauce was congealed and the meal was luke warm, the cheesecake tasted like it had been sitting around a month. My husband had the veal parmesan and his was so bad that he was sick not only at the restaurant but I had to pull over twice on the way home. I have since spoken to my coworkers who were also ill from their food. So not only will we never use this venue as a party place but my husband I will never eat their again. If Galatis would like to contact me they may email me at Cassi1266@gmail.com read more

Ate here for lunch and the food was very disappointing, I ordered the meatball sub sandwich and it was Dry, no cheese, and sauce less, every meatball sub I've ordered in the last 30 years from numerous restaurants has been covered in red sauce.. Wake up Galatis, your supposed to an Italian restaurant, your missing it!! The other people at our table were also not impressed, so we will not be back anytime soon. I hope they get it figured out, the bar area is fantastic, but the food and service needs some serious improvement.... read more

Called to order a pizza. The phone person asked for my number, which I gave them. While trying to order they had to keep stepping away from the phone to talk to someone else. I had to repeat my order over and over. It was a delivery order and they did not ask for my address. I then specifically asked them if they did have the address as we had ordered before from that phone number. Their answer was "yes." 70 minutes later with no sign of the pizza I called and they said the pizza was ready but they did not have the address. I asked why the person who took the call said they did. But the phone person then tried to say the previous phone person was not trained with the computer. I asked why that mattered since the person was specifically asked if they had the address and they responded in the affirmative. If they did not have it or could not see it on the computer then any rational person would have asked. Bottom line was my pizza was well over 30minutes old, had been sitting in a warming oven, but the person on the phone thought this was good enough to deliver! Galati's, you've lost a customer. I will not even walk in. With service that bad and a willingness to pawn off old food, you are not someone I would want to do business with. Good-bye! read more

Love the new place!! Galati's Hideaway has the same warm atmosphere, friendly staff and delicious Italian food as the old place. What's different: a substantial increase in size, an impressive selection of craft beers on tap (at very reasonable prices), an ample number of big-screen TV's, a new bar menu, and a dining room that features a fireplace and a piano. Major props to the owners for pulling off such a seamless transition to a place that is probably three times as big as the old location. Still the best marinara sauce I've ever had! read more

Delicious salads! 3 guests and we had the chicken and romaine salad as well as the chopped salad. Fresh, crisp, delicious and piled high with tasty house dressing or blue cheese. Polite, attentive service and although it is a sports bar, and busy, it was quiet enough to hold a conversation. Unexpected gem in Cary. read more

And tonight the NCAA tourney is on with 4 great games. But the Hawks have a meaningless game vs Columbus. So there's zero chance of catching any of the games at Galati's. Fail. read more

Stuffed peppers and eggplant parmigiana sandwich both excellent! Ribs a little disappointing and chopped salad is overloaded with onions. Will not order ribs or chopped salad again. Will go back and try more options! read more

I want to start off by saying the chicken sandwich is AMAZING! I would go as far to say the best I've ever had. The service was flawless. My server was very personable and accommodating. The owner Sean even came over and asked if he could get me anything. This restaurant has a great food,service and ambiance. I will defiantly be dining again. read more

The service and setting were excellent, unfortunately I cannot say nearly the same for the food. We ordered corned beef and a steak salad, and both dishes were of sub-par quality reminiscent of a po-dunk dive diner. Overcooked, chewy, small meat portions, etc. Step up your food to match the rest of the package and you're golden. read more

We went to Galati's to celebrate my husbands birthday. We had just recently moved to the area and wanted to check it out. Unfortunately the Blackhawks were on, so it was busier than usual and the restaurant might not have been staffed appropriately because we waited a while for our server. We were left without drinks when our food had gotten to the table, my husbands "filet" was brown and he ordered it medium. He sent it back, it was one of the most expensive items on the menu, so we wanted it cooked right. It took over 20 minutes for his new meal which was still over medium but less brown than the one before. The manager literally dropped it on the table said "sorry." And walked away. Nothing else. He waited on his beer for so long that he finished his food before it got to the table. My lasagna was so salty, and I love salt, so that should tell you something. Maybe it was just a bad day, the server was sweet and meant well. But we didn't appreciate the manager. His meal and his drink were both kept on the bill. I work at a restaurant and I expect the same service my co workers and I give our patrons. In the end, I was disappointed we chose Galati's to celebrate. read more

Fine dining ? Ha ! That's a joke. Don't let the nice building and tvs fool you . This place totally sucks. Our server was absolutely horrible, food sucked, and it was hotter than hell in there. If you're thinking about going, instead you should throw up your middle finger out the car window and keep driving. Thanks for nothing galatis ! read more

We have eaten there more than a few times and have been treated well. Food was good and service was as expected. Galatis also hosted our Holiday Party and provided an amazing value of food and drink. read more

We had our office party here last night. We asked them for a U-Shape table so that we all can talk and mingle with our co-workers spouses which we never met before until tonight. They gave us four round tables with about 4-5 at each table. We had to yell across the tables to talk. If you can't do what we ask then call the person and tell them ( I'm sorry but we have another party and they are using all the tables.) We can recommend another option to see if you like this. Moving on, the wine list was a little sad. The apps were good. Then comes dinner, and I ordered Veal Marsala which I'm big Veal fan. They didn't pound the veal which makes it tough when you don't do that. Another co-workers husband ordered the Veal Parm and his was tough as well. For another of my co-workers the steak was cold but tender which is somewhat of a good sign. This not to discourage anyone from trying this place. It may have been a bad night. *Just to note I have over twelve years in the restaurant business working at Italian restaurants in the city from waiter, manager and wine buyer. I'm in the process of starting my own restaurant consultant group in the NW burbs. I would love to help out this place if I could. People need constructive criticism once in a while and a fresh take on things. As my Dad says when you write a review sign your name so the owner can get back to you. Here's my number 312-504-7804 call me anytime. -Dan read more

Old location you could not find a better value for quality pasta and pizza. Never high end just good home style cooking. New location quality and portions down, prices up. Would not mind paying the prices so much if the flavors were the same. Having an Italian wife she would rather open a jar of store sauce and serving boxed pasta than bring her family here. Did I mention that we have been going here about 12 times a year for 15 years. Service can always have an off day but today was horrible for 3:00 on a saturday early dinner. We even checked to see if the old location was open and there may be just a split in partners, no such luck. read more

I went there on Saturday night with my husband and waiter delivered bread - 10 minutes later I went to bar for water - 10 minutes latr still no service - so went to bar for a martini - 10 minutes later we got menus - the evening went on like this - 2 hours later I got my meal and was burnt. Waitress came by after my husband had finished his meal. I ordered a meal to go which took another 20 minutes. So done with this restaurant. read more

As you can see by looking over reviews, they are very mixed. That is exactly what you get at Galatis. One time the service and food are fantastic, the next time everything is disappointing. My wife and I went last night for dinner and sat at the bar. It was busy but not crazy, plenty of seats open around the bar. Bartender immediately greeted us and took drink orders. My wife's wine came right away, my Captain Morgan and my glass of water were nowhere to be seen (as well as the bartender). Twelve minutes later I pry her away from the friends she's talking to and ask for my drinks. She gives me the Captain Morgan but no water, then disappears again talking to friends. Twenty minutes later and we're ready to order. Nope. Another bartender came down to do something with the register (I assume they have designated areas of operation behind the bar) so we asked her if we could order. As soon as the first bartender saw us talking to the second, she ran down to see if she could help - yeah thanks. I hope all those friends of hers gave her some nice tips. Oh and to the managers....if you can get your bartenders to actually pay attention to customers, you'll sell a lot more drinks! It shouldn't be a chore to beg for service. So that's the bad. The good was the food. My wife's spinach rotolo was great and looked amazing. My pasta arrabiata was fantastic (just remember to order it with extra sauce). The Italian dressing on my salad was great too. And you get a ton of food! On the whole though, their food is not consistent. Too many times the sauce gets burned and meals are prepared very differently. We've also had problems with delivery - they really struggled after moving with getting orders right. That has gotten much better lately. Why do I go back? I like the bar and I LOVE the food when it's done right. Just wish they could nail it down again like they did at the old place. Never had anything but great food and service there. read more

Nothing to get excited about. Slow drink refills, bland service. Bread served room temperature with no butter or Parmesan cheese. Thin slice of Lasagna but the best part of the visit was that the sauce had meat sauce had very good flavor. Average value...could have been a 2 star if prices were a bit higher, could have been a 4 star if prices were a bit lower. read more

If I could give this place zero stars I would... Service is terrible. Food is terrible. It took 10 minutes for our waitress to get to our table and bring water. And when she got there she didn't even say "sorry for the wait" like waiters and waitresses at any other restaurant would say... I liked the restaurant when it was at the old location, but now it is absolutely terrible. I had been to the new location once before about a year ago and the food made me sick. I said I would never go back, however I decided to give it one more try... That was a total mistake. My parents' food had way too much sauce on it. Not to mention the sauce tastes like the Prego sauce out of the jar that you buy at a store. What kind of Italian restaurant doesn't make their own sauce? I ordered a margherita pizza and it had no sauce on it. I have had a margherita pizza from well over 15 different restaurants, some not even being an Italian restaraunt, and I have never had one without any sauce. I asked the waitress for a little cup of sauce to dip my pizza in because it did not have sauce and she looked at me like I was stupid and very rudely responded saying "oh that's because margherita pizzas don't have sauce." It took all of my power not to say to her that margherita pizzas do have sauce and ask her if she has ever been to another Italian restaurant. So she asked if I wanted pizza sauce and I said yes. She returned with a small bowl of the same Prego marinara sauce my parents had on their stuffed shells. It also took her until we were pretty much done with our meal to finally refill our waters. I learned my lesson about giving this restaurant another chance... Definitely will not happen again. I suggest going to an actual Italian restaurant where they actually know what a margherita pizza consists of. Honestly, Olive Garden would be a better option than Galati's. And that's saying a lot... read more

Used to love the food. Sad to say, quality and consistency is just not there. Ordered shrimp scampi last night. It was awful, shrimp over cooked. Chewy and tasteless. Spinach rotollo was rock hard on the outside of the pasta roll. Other times, sauce was too sweet, or too salty. Just sad since the food used to be excellent. read more

We went here yesterday for dinner and overall it was a decent experience. I liked that the place was busy during dinner time, but not busy enough that we were still able to be seated right away. Service was great. Waitress was attentive and not overbearing and had a smile on her face our whole experience. Wife and I both had the Ritolo - she had the lobster with the meat sauce and I had the spinach with the marinara. Both were very good enough to take home for leftovers. I would have normally given a 4/5, but I am a little concerned with the freshness of the salad or the dressing on the particular night we went. Enough to say I probably would not get a dinner salad here, again. The only reason I say this is because I wasn't feeling too well a couple hours after dinner, and despite all of the Ritolo I ate (and the sauce/garlic flavoring included), I was burping up only the contents of the salad all night (my apologies for the graphic images). I am not a biology major, but the fact that I had no issues eating the leftover ritolo, but the thought of a salad makes me nauseous tells me something. The fact that this place is somewhat hard to find if you've never been here, cannot be seen from busy route 14 and is still busy says a good thing about the reputation. We will be back - and ordering soup with our meals next time. read more

We dined here last week because we were in the area. It's our go to place when we are in Cary. Once again the food was delicious. We ordered wings and pizza and the veggies on the pizza were so fresh. The best part of the evening, though, was our bartender/server Julie. Within seconds of sitting at the bar she greeted us with a warm smile. She was friendly and attentive all evening even though the bar was very crowded by the time we left. We will definitely be back and will look for her next time we go. read more

Dylan is the best!! Make sure you ask for him when you go! Great bar for a Blackhawks game too.

The new hard to find location for Galatis in Cary IL. Huge Bar. Food is the same but the prices increased 20%. No Brewed Iced tea, No daily specials. This was an opportunity for Galatis to start new but they didn't. They lost the intimacy and warmth of the old place. I had high expectations with the new location but sadly disappointed. The outdoor eating area might be nice in the summer but is right next to the parking lot entrance. We have been to the new place 3 times but it is not the same as the old. read more

Stopped in last night on an invite to watch the band. Food was really good. It was a nice place that I would never have even thought about checking out otherwise. read more

I've lived in Cary much of my life but have moved away. However, we had our wedding reception party in Cary, at the Hideaway. They hit it out of the ballpark. Vince and Holly both worked on my event, and other than a couple last minute questions, they were professional and got the job done with minimal effort from me. We wanted to serve the Chicago food that we miss so much on the east coast, and we had tons of compliments on it. They had great ideas on how to serve the food, how to set up the room. And they did it for less than most of the other venues I looked at. People told us that we had a very classy, nice party. They had room for our band, and the acoustics were nice. The room was a little bland, but with our table decor, it was perfect. I would give them the opportunity to do any kind of party after the experience we had here. read more

We were looking forward to the new Galati's but were sadly disappointed. My husband had the meatball sandwich and he said the meatballs had no flavor. I had the eggplant parmigiana sandwich. The skin had not been removed which made it for a touch sandwich to eat. I've had eggplant parmigiana elsewhere and made it myself and the skin is always removed. Little things like that will cause us not to return. read more

I ordered an appetizer, a salad, & a pasta dish for delivery at 7:00 on Sunday night. It took 1 hour and 7 minutes to get, and it cost $37 & change. When I opened the bag, I was missing the entire pasta dish w/bread and the cheese portion of the antipasto platter I had ordered. I called Galati's and they had to see what happened. I was told yeah, they forgot those things and they were sending them now. Not an apology, not a discount, not a manager's concern, nothing. This place may have a new building, but it is the same old service from the old spot. Will not be ordering again. Extremely disappointing. read more

Kudos to the owners and managers for pulling off a great transition to the new venue. The expanded menus cover all taste buds. The beer and wine selection exceeds expectations. Some of the older reviews are outdated, as there has been change. This is a whole new deal. The new staff is getting the process down. The Service and food is outstanding. The staff is very attentive. The bar menu and dinner menu items that I have tasted are excellent. I love their home made sauces. If you have not had the opportunity to visit, there are three components of this venue which makes it very flexible. There is a classy formal dining room in the front with relaxing piano music and a fireplace. There is a large and very fun sports bar side with an outdoor patio. Upstairs are very cozy banquet options which allow for a much more comfortable catered event. You really can't go wrong with Service, Food and Fun! read more

Same great food and more. More extensive bar menu with a great new atmosphere! Give it a try!!

Guys, your food was mediocre at best in the old place, sucks more at the new place. Not trying to be mean or rude, but do yourselves a favor and hire an outside executive chef that knows what they're doing, because you guys clearly do not. You can't pass of frozen, Sysco type food and expect good reviews. And if it's not frozen, Sysco type food, and making it yourself, you are really screwed. Italian isn't complicated if you have a competent chef. Shame if this place fails cause it can be awesome if you invest in the a chef. read more

We've had some great food here ...and tonight was no exception..but tonight was take out we had a great pizza take out it was wonderful crisp and delicious crust was perfect the sausage has so much going for it you will crave it just the right amount of spice...all in all the best eat at home za ever thank you Vince read more

Ordered a pizza at 3pm. It's 5:18 and had to cancel our order because of a disorganized restaurant and an inept delivery person. Thank you for ruining our afternoon!!! read more

Solid American Italian food. I've dined in the bar area without kids, in the dining room with my toddler and done take out and all three versions were great with good service and good food. Plenty to choose from on the menu but don't expect anything beyond the usual suspects for an Italian joint. Good beer selection in the bar and great place to watch games. read more

The food was excellent. We had a group of six and each of the dishes (filet medallions, salmon, lasagna) was delicious and the portions were plentiful. The service was very good. I would have given this restaurant a five star rating if it was not for the fact this was one of the LOUDEST and NOISIEST rooms that I have ever tried to have a dinner in. We were looking for a place where our family could have a nice dinner and share conversation, but conversation was impossible in this restaurant. read more

This is still good thick crust pizza. But now several times they have had trouble getting our order right. This last time ordered two pan pizzas got two thin ones that tasted terrible. Since the move into the new place quality has gone down hill. read more

Totally bad experience. I ordered a pizza for pick up. I went to Galatis, they had moved a few weeks before. The current bar said they had people coming in for Pizza's and they were redirecting people to the new location. Galatis is not telling people over the phone that they moved. Went to the new location, 4 girls behind the counter, 2 hosting and 2 for pickups. Only 1 girl could ring an order and the same girl was going to the rear to pick up the pizza's. Bad process with 3 girls watching and 1 working. I told them I had a coupon, over the phone, they did not deduct the coupon. While I was on the phone placing the order the girl said something had happened to the computer and we had to start over again, after the order was complete and she told me the price. We had to do it twice. We ordered 3 toppings, sausage, mushroom, and onions. Sausage was plentiful, onions in a couple of places, mushroom we had to search for, hardly any on the pizza. We also found a burnt piece of, we think was pepperoni on the pizza, did not order that. There was also a mystery lump, we could not identify. I took a picture. At least we were amused trying to guess what it was. Finally, I live 5 minutes from either location and the pizza was warm at best. We had to heat it when we got home. You would think that they have a way of keeping pizzas warm. I would not go there again, even if it was free.. The pizza is not very good. Probably would have been better if it wasn't skimpy on the ingredients and was hot. I was talking with the other people at the counter, waiting for food, they said the service was slow. I knew that right away. read more

Great pizza and service. A family friendly atmosphere in the restaurant area. Our kids always enjoy it. we also love their pizza for take out. read more

Used to be great, everything changed when they moved, the food isn't as good, the prices are higher & the portions are smaller. Time to move on . . . read more

I feel I'm being kind with my one star rating. The service was some of the worst I've ever experienced. The first thing that was said to me and my boyfriend when we sat down at the bar at 8:45 was "um just so you know the kitchen closes at 10 so you might wanna hurry up and order"...apparently a hi how are you was too much for our waitress who then proceeded to come back every two minutes (I started timing after the third) asking if we were ready (in a badgering manner) until we ordered. The food was mediocre at best, it blows my mind how an Italian place could screw up a margherita pizza. I had maybe taken two sips from my beer when another one that I didn't ask for was given to me and left to sit there and get warm. Besides this, the place was about 80 degrees and both my boyfriend and I had to leave after 2 periods of the hawks game because we were sweating. At least our waitress was doing her best to shove us out the door so she could go home at 10, we hadn't even had the chance to ask for a box before we had a check we didn't ask for in our hands. Needless to say, we will not be returning anytime soon. Is it too late to ask for Wool Street to come back? read more