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Gaithersburg, MD

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Gaithersburg MARC Station

5.0 (3 reviews)

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Twinbrook Metro Station

Twinbrook Metro Station

3.3(18 reviews)
6.7 mi

I took the DC metro for the first time this past week and really enjoyed it! Luckily, my dad was…read moreable to drop me off so I didn't have the hassle of paying for parking. On Sunday, my ride only cost me two dollars plus the cost of two dollars for my initial card which is refillable. Apparently you can use some kind of app instead of a card? But I haven't quite figured that out yet. However, there were three available machines to purchase cards and add more time. A worker so I needed help and was great. He got me set to go in just a couple minutes. I made the next train with no problem. I only had to wait about two or three minutes. The only confusion I had on my first visit was how to actually get up to the train. LOL. I could see it above, but couldn't quite figure out how to get there. Well you actually have to go down the steps to then go up after you swiped in. Just a heads up!

If I could leave zero stars, I would. I appreciate the practical uses for metro, especially when it…read moreis raining. Metro had lots of maintenance issues on a weekend I was traveling. I always research trips and I thought I was informed about my travels. The wmata web site was wrong. On Saturday, Twinbrook was the stop I used when the red line was impacted by single tracking and repairs. On Sunday, I started my trip at Twinbrook since that stop was the solution the day before. The glitches switched locations. I learned that Twinbrook wasn't in service (after swiping my card). A nice customer told me about the changes. I left the platform and asked the station employee for help. He was probably having to repeat himself dozens of times during his shift. But I am one customer, hearing the information for the first time. He was frowning, unpleasant and gave confusing instructions. He was also pointing to the wrong exit. When I asked him to clarify where I needed to go, he was rushing me out of the area, telling me to get on a shuttle that would take me downtown. Where? I am fluent in sarcasm but I would not be disrespectful to a customer. Metro employees should be awesome whether I am paying full fare or $2.00. A nice bus driver told me to walk to the other side of the block. She was kind. I walked back into the station. Another Twinbrook metro employee walked me to the area when I explained that his colleague was needing a time out. I had already traveled two hours by car and was wheeling luggage around. Even when I am tired, I am nice. I took the shuttle to Medical Center from Twinbrook. Two opposite experiences in the same day. The employee at Twinbrook needs retraining. The employee at Medical Center needs a raise and a promotion. Kindness matters.

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Twinbrook Metro Station
Twinbrook Metro Station
Twinbrook Metro Station

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Gaithersburg MARC Station - trainstations - Updated October 2026

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