BEWARE I sent my generator in three months ago because it wouldn't start. Three storms later, !…read morestill don't have it back and they refuse to respond to my phone calls. I must've called six times and got no response. The last time I called I told him that I wanted it back and I would find someone else to work on it. Three days after that, he sends me an invoice for over $500, yet I have still not received the generator. I paid $700 for this generator 8 years ago and he expects me to give him $500 without even speaking to me about anything for the last three months, and not even return returning my phone calls. He should have given me the option to either spend that kind of money on this generator or not. This used to be a good company but it is not anymore. they're communication is not existent, and very unprofessional practices.

This company is GREAT! I have an older full sized snow thrower with low hours of use. It came…read morewith an option to convert to electric start, but because of its age, I figured the parts would be obsolete. I stopped by Stonington Power Equipment in hopes they could upgrade my almost antique snow thrower. They never tried to sell me a new unit. After hearing my tale of woe, I was told that they could do the job. In less than a week they called before arriving, picked up the unit, did the work and delivered it back with the new starter complete. Works like a charm! The cost to do the work was incredibly reasonable and pickup / delivery was free. The staff are most pleasant and accommodating. I would highly recommend this business!

great place to store your stuff! owner is friendly and helpful. they are building a new climate…read morecontrolled facility and will reserve a u it once ready

Unprofessional, I called multiple times to get a storage unit. The first time I called they had to…read morego to church and asked me to call back (this was the second time I called). I called first thing the next business day but mid sign up their computer rebooted and they asked me to call back. I called back 20 min later and the site was not back up. They said they'd call me back as soon as it was fixed. They never called and the unit I was trying to rent had been given to another person. Completely wasted my time.

Avery Storti has handled all of my family's services. Gentle, professional and helpful. In the…read moreworst days of my life they were able to bring comfort and honor my loved ones as they would've wanted.

If you don't have the payment in full the day your loved one passes, I suggest you find a different…read morefuneral home to use. They could give a fuck less about you, your family or your feelings. Just show them the money. Everyone was super nice and polite until they found out we would be getting government help to pay for the services. Then the attitude changed and they were nothing but rude.

Jim has been a wonderful source of information and comfort during a challenging time. I live in…read moreAlbany, NY and my aunt in Groton is in hospice. Jim's made endless phone calls for me trying to assist in gathering information for me even though we won't be using his services. I highly recommend him, an angel with skin on! Karen

We have nothing but great things to say about Don Byles and his men. We unfortunately had 3…read morefunerals there in the last 5 years. They were very caring of all our situations.

The place overwhelmingly smells like a little box, which 2 other customers in line in front of me…read morepointed out to the cashier who seemed to have the attitude that customers should be fine with that. Cats roam the aisles and one was sleeping on top of the checkout counter. Avoid this place if you have any allergies or if the smell of feline urine/feces bothers you.

If I could give 0 stars, I would. I dropped off my Husqvarna leaf blower at Johnson's Hardware…read moreRental and Repair in Groton, CT almost 6 months ago for a warranty repair. It was still covered under the Husqvarna warranty, and when I left it with them, I explicitly agreed to pay for diagnostics if the repair wasn't covered. About a month later, they called to tell me the carburetor needed replacement and that they had already ordered the part from Husqvarna. They never mentioned that the repair wasn't covered under warranty. I was told the repair would be done within a couple of weeks, so naturally, I assumed it was covered since they proceeded with ordering the part without informing me otherwise. Two months passed without any updates, so I called to check the status. They claimed there was a delay in getting parts, so I waited. Finally, after nearly 6 months, they called to say my blower was ready for pickup. When I arrived, I was blindsided -- they told me the repair wasn't covered by the warranty, and I was expected to pay out of pocket. I spoke with the Sales and Repair Manager, Gene Conley, who insisted that I had authorized the repair, citing a note in their system. The only call I ever received, though, was to inform me the part had been ordered -- nothing about the warranty status or potential costs. To make matters worse, when I expressed my frustration, Gene's response was shockingly unprofessional. He told me he didn't care if I left a bad review because they have "thousands of customers." I hope this review serves as a warning to others. Communication and customer service matter, and unfortunately, Johnson's Hardware completely failed on both fronts. Save yourself the headache and go elsewhere for your repairs.

Brookside was the only one to respond when lightning fried everything in our home!! This job took…read moreseveral days to repair everything destroyed. They did a fantastic job even cheerfully putting in late hours and installing replacement appliances and lights. Rob explained the situation exactly to our home insurer, furnace and pump guys, which was very helpful. Thank goodness Brookside was there for us!

I have used brookside for my electrical needs at my personal properties for many years and they are…read morevery responsive and competent. I am continually asked about who I use for contractors and I always recommend Brookside Electric to others at least a few times a month and I always follow up with the person who asked for the referral and they have had nothing but good things to say about brookside Electric's reliability and response.

Great family run business! Customer service is the best! Will always use Pucci's for cleaning my…read morerugs!

They never called back with a quote. Way to waste our time picking out carpet and then wait to…read morenever hear back from them.

Everyone at Dinoto Funeral Home has been so kind, helpful, professional and sensitive to our…read morefeelings. Their prices are in line with the other funeral homes in our area. They are located in downtown Mystic in a lovely antique house. I highly recommend them.

I am very disappointed in what I perceive as part of the service to be provided and was paid for,…read morewhich is the engraving of the name on the stone. My loved one died in May and a covid ceremony took place. He was cremated so I asked for a table to be at the gravesite for the service. They showed up with a wire plant stand that could have been from Ocean State Job lot. Not what I expected. Courtesy of the Coast Guard and my loved one's daughter, we have a nice service with military honors and a minister's prayers and comments. Now 5 months later we are still waiting for the name to be engraved on the family stone. This was paid for back in May. After numerous calls we are still waiting.