The lady that works here is so friendly and helpful. I had got some flowers and she helped me pick…read moreout and dress up a gift bag for them.(made them look great) 10/10 service couldn't ask for better.

What a fantastic shop for gifts! They have jewelry, candles, children's items, gifts for him, some…read moreclothing, quirky socks, and edible treats (the best cracker seasoning ever - "The Original Savory" - you're welcome). It is so much bigger inside than I thought from walking by.

I'm not gonna lie, it's kind of a hot mess inside the store. Items aren't put back in their proper…read moreplace, there is total disarray down each aisle, and you get a feeling of dirty just walking around. I've been to several Ollie's, but this one was different. And, unfortunately, not in a good way. The pricing wasn't very discounted. It was such a shame to see items listed for the same, if not more, than you could get anywhere else. I am, however, giving 3 stars because the service was phenomenal at the checkout. That alone raises their mark for me. The cashier here was polite, quick, and made small talk while making sure my transaction was completed. I purchased a few hand towels. I could've gotten them for the same price somewhere else, but, when in Rome.... All in all, I probably won't be back to this location. There just wasn't enough positive to warrant my time or money being spent here.

I have come to the store for the last time ever. Three visits in a row I have abandoned my cart…read morebecause there was one checkout, person, and tons of customers in a line and there's no way that you can run a business like that.. I love the concept of a messy closeout store and I don't have a problem looking through the merchandise here, but I have an enormous problem coming to a store that is staffed by one person and most of the time it's some ignorant fool who looks like they just got out of prison. DO BETTER!

Came across this adorable little shop just strolling through downtown Winchester…read more Lots of unique and all handcrafted items from jewelry to pottery and even clothing. Found a great gift for my mom that is definitely unique. I will visit again when back in Winchester!! A must visit when in Old Town Winchester!!

What a fun store to explore! It's long and the art and gifts keep going back and back into a room…read morededicated to everything on sale. They have pottery, toys, ceramics, something for everyone. Collecting felt mouse ornaments, we found many here!

Pro: big parking lot, clean environment, friendly staff. Con: none…read more Was passing by this store and was curious what it is so we decided to stop in to check it out. It basically a high end store that sell furniture and house decor. Upon looking around a staff worker came up to us and gave us a coupon paper for discount if we bought any items. Even thought we left here without buying anything it was still a good experience. All in all, a nice place to stop by and peruse if you have some spare time.

Amazing energy in the store. The Store Manager Amy and team are the reason we shop there. Love the…read morecleanliness and their displays make me want everything!

I am filing a formal complaint against Bob's Furniture regarding repeated delivery failures,…read moremisleading communications, and unacceptable customer service following a fully paid purchase made at the end of December 2025. At the time of purchase, I was promised that part of my order would be delivered on January 23, 2026. I received an automated service email confirming that all items could be delivered together. I followed the instructions in that email to confirm the delivery. The following day, I received another automated message stating delivery would instead occur during the first week of February. I requested to speak with a representative to clarify the conflicting information. During that conversation, the representative incorrectly stated that I never received the first confirmation email. I provided screenshots proving that I had. I was then told the automated system "makes mistakes" and was assured that the entire order would be delivered on January 30, 2026. The representative was rude, dismissive, and repeatedly accused me of being dishonest despite the documentation I provided. On January 30, 2026, I received delivery updates throughout the day confirming the scheduled delivery. Twenty minutes after the delivery window passed, I was called and told the truck carrying my items had broken down. I requested that another truck be dispatched and was told no. I asked if I could pick up the items myself and was again told no. I requested to speak with a supervisor and was informed that no manager or supervisor was available. I was instead connected with a step-up representative. That representative stated that the white glove delivery charge would be fully reimbursed and that a store manager would contact me by the end of the day. Neither of those commitments were honored. I did not receive reimbursement, and no store manager contacted me. The step-up representative also dismissed the prior delivery failures and the current situation. I explained that I had already taken January 23 off work for a delivery that never occurred, had taken January 30 off for the second failed delivery, and would now be forced to take another day off on February 6. I was told that time off work was not their concern and that nothing could be done other than refunding the entire purchase -- an unreasonable solution for a customer who has already waited over a month for furniture that was paid for in full at the time of purchase. This situation reflects a pattern of poor communication, unreliable scheduling, failure to honor confirmed delivery commitments, broken promises, lack of accountability, and unprofessional treatment by customer service staff. I experienced: * Multiple conflicting and inaccurate automated delivery confirmations * Representatives denying documented communications * Rude and accusatory behavior from customer service * Failure to provide reasonable delivery accommodations after a company-caused delay * Broken promises regarding reimbursement and management follow-up * Complete dismissal of the financial and personal inconvenience caused * Wasted time and lost wages due to repeated missed deliveries * Lack of any meaningful effort to resolve the issue I am requesting a partial refund of $600 as compensation for the repeated delivery failures, lost work time, inconvenience, broken commitments, and poor customer service. I am not seeking cancellation of the order -- I am seeking accountability and a fair resolution for the hardship caused by Bob's Furniture's handling of this transaction. I hope Bob's Furniture will take this complaint seriously and provide an appropriate resolution.

From the owner: Visit Bob's Discount Furniture in Winchester, VA to shop quality furniture at untouchable values…read more Browse the showroom for affordable bedroom sets, living room sets, dining room collections, sofas, mattresses, and more. Stylish home accents and accessories are also available to help you complete any room in your home. As always, there are free cookies, coffee, candy and ice cream to enjoy while you plan your dream home. Bob's is located at 2540 S. Pleasant Valley Road in Winchester Station Shopping Mall. Conveniently located near RT-81, it's easier than ever to find home furnishings in person. Stop by to shop for couches, recliners, dining tables, beds, mattresses and so much more.

we love our new loveseat. our salesperson was professional and very easy to work with. The sale…read morewent quickly and efficiently. It was delivered this morning, and Branson and Chris did a great job. They helped us move the old furniture outside and set up our loveseat. They were professional and easy to work with. We will continue to go to Grand for all of our furniture needs.

My sister and her husband found living room furniture in the showroom that they loved. They ordered…read moreit and paid for it. The day of delivery, they scheduled help to remove their old furniture, so it was gone. When her furniture from Grand was delivered, it was the wrong set. My sister spoke to them and they supposedly fixed it and set another delivery date. They told her to use the 'wrong' set until then. The second delivery day came, and they once again scheduled help to move the furniture. Once again, Grand delivered the wrong furniture -it was two different colored pieces. After talking to multiple employees, they said they had fixed the problem and scheduled a third delivery date. They were finally able to deliver the correct set, but it was not the color that my sister had picked out. When she spoke to an employee, they admitted that what she had picked out was actually no longer available, but they had left the model set just sit in the showroom. THEN my sister realized that the 3rd set that was delivered was broken. Grand sent someone out to 'fix' it, but they did a sloppy job and how it's broken again. During all of this, an employee told my sister that she could call in and speak to a manager about getting a discount because it had been such a nightmare. My sister did that, but the manager told her, "No, you got your furniture. You're not getting a discount." DO NOT do business with these people unless you want to waste your time and your money.

Back in the DC area, we called this store BrokenGoods because the employees slam everything around…read moremercilessly. But the Winchester store is quite a gem -- lovely stuff, neatly displayed, rarely destroyed. This is my go-to for party plates and napkins, and off-beat snacks and popcorn. Great for cat gifts, too!

Homegoods always has amazing items to look at and buy…read more Staff is very friendly and helpful. I love it when they get a lot of pink displays since that is my favorite color. I also go in there to look for dog items they always have a good selections including beds.

Friendly staff, have great selections of brands like ann taylor, banana republic, hollister,…read moreabercrombie. I got a few dresses here for $6-$9 each so everything is super cheap and great! They are very organized and everything is sorted by size and types of clothes. Don't let the small outside interior fool you, the selections of clothes are endless here! Also they have local craftsmen and artists items here like hand made earrings and hand drawn cards!

Friendly staff, great selection, positive vibes, and excellent prices…read more Well worth a visit!

Anytime I have been to this Hobby Lobby, the people have been nice and pleasant. They always check…read moreand make sure that I have found what I needed. I would go back to this Hobby Lobby again.

This Hobby Lobby packs a punch with a lot of items in store. You can't tell from the outside but…read morethe inside is really big. Lots of themed Christmas items in the front and side of the store. If you're looking for some fall decorations they are 70% off right now. I can always find what I'm look for and then some.

I love the artfully curated selection scarpa alta has to offer! Whether looking for a gift or…read moreshopping for yourself, you'll always be able to find something here

I shop here often and always find the best gifts for myself and others. The ladies who work here…read moreare always helpful and their sales are fun! She gives back to the community, too, which I like!