I called Issac to get transport for a client to two dialysis appointments. He assured me that he…read morewould be able to get the client to his appointments without issue. I sent him the information as requested, and got a canned response that they would get back to me shortly. I never heard back, but I figured that we had everything in hand. Pick-up time arrived and no transportation was in sight. We had to make emergency arrangements which caused anxiety to our client and to the caregiver who was caring for him. Dialysis is a life-saving treatment that must be done on schedule, and Issac really let us down by not showing up for this commitment.

Great service. The drivers are always polite and on time. I would highly recommend their service…read morefor your transportation needs.

We took the train with friends from Sacramento to Davis. Only a 15 minutes train ride. We went with…read morefriends their young children had never been on a train before wanted them to experience it. All the adults have been on trains before but it has been many years. I noticed not that many times to choose from going to Davis from Sacramento. We missed the 2 pm. We had to wait almost an hour and half until the next one. We bought our tickets then realized no one told us where we actually get onto the train. Our friend went back in..at the ticket booth the man that helped us was very nice and very helpful. He gave the kids coloring books and pins. Finally on the train it was bumper then I remembered, moved around a lot reminded me being on boat. Can not have bags or luggage out on tables or seats. I think we got called out, but we weren't sure since it was over the load speaker. We had a small bag it had food and snacks in it. We put into the over head. We went to check out the food car. So the kids could feel what it was like to walk from car to car..the food car was mostly over priced snacks. Canned, bottled drinks and packs of chips or nuts. When we arrived in Davis. They said over the loud speaker they do not stop for to long you need to get off so get ready. We couldn't open the over head to get our bag back out. It was stuck. Other passengers helped us open it, they said you really need to pull it hard. Once off the train the Davis train station and building looked so old and run down..so sad looking compared to Sacramento station. We didn't know no one would be there to buy return tickets. But they do offer more times leaving back to Sacramento. We purchased online. We had many people asking if they were in the right place while we were waiting. Davis such a cute town seems like they would clean up the station areas.

1/8/25 - I would give it a zero if I was able to. Not a good experience especially traveling with…read moremy 89-year-old mother. When checking in, the ladies at the counter were chatting it up while there was a line of people. Once on the train (booked lower level seats for my elderly mother and I), come to find out there were no seats available in the lower level although we paid for that seating. The people that assist on the train couldn't do enough for you, really amazing people. They checked everyone's ticket on lower level and appeared everyone had lower level seating. I called Amtrak to make a complaint and was sent to customer relations. I spoke to Kara; she stated she checked the schedule and there was absolutely no way that could've been oversold because there were open seats. I told her they had everyone on specific train cars based on the area they were going to, and was told there were no other seats on other cars as it was a holiday weekend and full. I asked her if there was any way to be compensated and she said no there was nothing she could do but send a message to corporate; no idea if she'll really do it. ‍ There was another gentleman behind me with a son that had congestive heart failure, who also purchased lower level seats, and they also had to go up to the upper level, it was a seating DISASTER!!! The icing on the cake was there are no restrooms on the upper level of the train. So when my elderly mother had to use the restroom, she had to go up and down the stairs in that tight stairwell while the train was in motion; completely unsafe and dangerous for an 89yr-old lady. So save yourself the time as it's five hours by train from Sacramento to Reno; just drive, not worth taking Amtrak. It was a terrible experience for my elderly mother and myself!!

In my opinion, this is one of the prettiest stations in the whole light rail system…read more To be fair, I've only been to Franklin station two or three times, but have had good experiences so far. On a recent evening, just before sunset, I found myself at 16th Street Station with a day pass and some time to kill. So, I decided to watch the sunset from the blue line. (For those who do not know, 16th Street is considered the major intersection between the blue line and the gold line, since both lines run through that station.) When it comes to the blue line, I basically still consider myself a tourist. Even though I ride the gold line all the time, I've only stepped on the blue line a handful of times. On this occasion, I rode the blue line from 16th Street to Franklin Station and back, which allowed me to see the sunset over Sacramento from both directions. It was actually a really beautiful view. It made me think about how some of the views from the gold line are pretty interesting, too, but I'm just too used to them to notice anymore. It's funny how we can start to take beautiful things for granted as soon as they feel familiar. Franklin Station itself seemed very clean. Other than two other people waiting to return on the same train, it was empty. This might have something to do with the criminal activity other reviewers have mentioned, but I was fortunate enough to not experience any. I also didn't notice a security guard, but it's possible that they were roaming around the (very large) parking lot. It's possible that I just missed them, since I was only there for a minute. (I have personally not had any issues with blue line trains running late, although I could write a book on all my issues with the gold line.) Immediately upon arriving to the station, the rider is struck with the visual of a large copper arch-- a work of art called "Esperanza," created by a group of artists led by David Best. Upon doing a little research, I learned that Esperanza is one of many temple-like, artistic structures built around the world by a group of artists who call themselves The Temple Crew. More information on these temples can be found at thetemplecrew.org According to the website: ""Esperanza" was created to serve as a beacon, welcoming the hard working, diverse community of south Sacramento. Though reminiscent of a temple, the arch is not intended to reference a particular culture or religion, but invites individual interpretation. The intricately cut steel temple-like structure evokes the feeling of a sacred and safe place, a metaphor for the importance of public transportation that serves this community. A text component, including such phrases as "I see you have a family to take care of" and "I see you searching for a better life" speaks volumes to this community. At its most elemental level, "Esperanza" serves as an inviting entrance to the station and community landmark." Overall, it's a nice-looking station, especially at sunset.

I drive by this light rail station every day and it is always quite busy. The Franklin light rail…read morestation is conveniently located where Elk Grove transitions to South Sac. The SACRT light rail conveniently provides Elk Grove commuters with an economical, and "green" option to get downtown. With that said, here are a few other noteworthy reasons to use the Franklin SACRT light rail: 1. There are plenty of parking spaces & the parking lot is extremely safe as there are cameras everywhere & it's patrolled by SacPD. (I've personally observed at Sac PD SUV in the parking lot when I drive by in the AM and PM.) 2. There are bicycle lockers at this rail station, which are also monitored by camera and Sac PD 3. You'll save money on gas as well as wear and tear on your car. 4. And for those who commute, you will not be sitting in traffic on the 5FWY dumping emissions into the atmosphere. Be adventurous and check out this beautiful light rail station. Afterall, should you decide to start commute by using sac light rail at this beautiful station, you might possibly arrive to work less anxious and stressed from downtown gridlock. You

The actual train experience was fine, just a tad late in both directions--maybe up to 30 minutes on…read moreboth trips in different stations, the connection between San Francisco and Emeryville and back required bus connections. The scenery on the train is mostly very pretty once we past by the freeways and overpasses. We pass through lots of water scenery and open fields. I did get a bit sleepy during the train rides. Aside from a little anxious missing my stop, mostly very pleasant trip.

Decent cheese tray onboard. Good value $8 for a lot of cheese. Could use more crackers but won't…read morecomplain bc bonus nuts and dried cranberries I wasn't expecting.

I want to put my Regional Transit in Barbi's District…read more I think SAC does a good job with its buses, better than other major Cali cities in some regards, and I'm impressed for the most part. The reason for the reduced star rating is that they keep ticketing people (over a hundred dollars) for not paying, even when they paid and the machine didn't register properly, even when they just forgot but have a monthly pass, they don't care... and I don't understand how this is supposed to encourage people to use pubic transportation? I meant public, but that too.

There should be a rating of zero stars or perhaps negative stars. Just crashed my bike on…read more deteriorating light rail crossing. When I got on the train with my bike I was ordered off because I had blood on my face. It was not dripping on the seat or floor. Today was mh last RT ride.

This is a amazing station for sacrt its modern and clean and also conveniently located.read more

Wish they had better dispatchers. The customer service I received from Maria today was crappy. Not…read moreonly do they send the driver's on break during your scheduled pick up time, but then they tell you they have a 45 minute window. They also want to argue over the phone instead of coming to a resolution. Need to hire dispatchers that have common courtesy and know when to apologize for their companies wrong or inconsiderate actions.

I can not say enough about this service. It will not get you to your destination on time nor will…read moreyou be picked up on time. The drivers pass your destination and continue picking other riders up. Paratransit is the worst service CA offers

05192026@10am bus 51(1530) stated to the transit driver that the daily bus pass sliding into the…read moremachine to register to get onboard wasnt working. the bus driver in a sarcastic remark said," no its not. passenger was playing his speaker with no head phone but driver kept looking at me like i did something. the passenger was still playing his music. dont know driver seem to be stero typing me.

The system needs work! It's easy to get your ticket and get…read moreon the light rail, but boy are there problems! The trains are disgustingly dirty and old! Straight out of the late eighties! They seem to break down often and the scheduling is awful. Modernize your light train system Sacramento!

I have only used it one time but it was easy to set up and driver showed up on time. That's all I…read moreneeded. No complaints

This smaller commuter shuttle bus can be very convenient for the neighborhood. I've been riding…read morefor about 4 months now. However the Westside route can be a challenging depending on your work hours. They have 3 routes in the morning and 3 in the evening to and from North Natomas to downtown. The first route is fine if you're scheduled to start work before 7:00a and end your day before 4:00p. The second route will get you to work before 8:00a and the 3rd route before 9:00a. HOWEVER, for the 2nd route, if you're not on one of the first stops, you will be standing for the whole ride. A few passengers have tried to email TMA about the situation and did receive a response that they were in the process of renegotiation of the contract. It seems the considerate solution in the interim would be to send a "shadow" bus until contacts are done. With this route only having 3 chances to get home, not everyone can get off work to catch the first route home and then last route is not until 6p, causing the second route home, standing room only by the time it still has 3 more pick ups before getting on the freeway to head back to North Natomas, unlike the Eastside routes which have 4. I'm starting to feel like it's unsafe for the amount of passengers that are standing. And today didn't make it any better with the AC not working and then the bus overheats halfway home. With so much traffic on the freeway, we knew it would take longer to wait for the back up bus, than to walk home. I walked 3 miles in heels, so definitely got my steps in. I'm just not sure if TMA is taking heed to our emails or ignoring them, but I'm going to take a break from riding and re-evaluate at a later time.