05192026@10am bus 51(1530) stated to the transit driver that the daily bus pass sliding into the…read moremachine to register to get onboard wasnt working. the bus driver in a sarcastic remark said," no its not. passenger was playing his speaker with no head phone but driver kept looking at me like i did something. the passenger was still playing his music. dont know driver seem to be stero typing me.

The system needs work! It's easy to get your ticket and get…read moreon the light rail, but boy are there problems! The trains are disgustingly dirty and old! Straight out of the late eighties! They seem to break down often and the scheduling is awful. Modernize your light train system Sacramento!

They always unload us very quickly and always quick for a dock door with plenty of lights and…read moremaneuvering room

I called Issac to get transport for a client to two dialysis appointments. He assured me that he…read morewould be able to get the client to his appointments without issue. I sent him the information as requested, and got a canned response that they would get back to me shortly. I never heard back, but I figured that we had everything in hand. Pick-up time arrived and no transportation was in sight. We had to make emergency arrangements which caused anxiety to our client and to the caregiver who was caring for him. Dialysis is a life-saving treatment that must be done on schedule, and Issac really let us down by not showing up for this commitment.

Great service. The drivers are always polite and on time. I would highly recommend their service…read morefor your transportation needs.

In my opinion, this is one of the prettiest stations in the whole light rail system…read more To be fair, I've only been to Franklin station two or three times, but have had good experiences so far. On a recent evening, just before sunset, I found myself at 16th Street Station with a day pass and some time to kill. So, I decided to watch the sunset from the blue line. (For those who do not know, 16th Street is considered the major intersection between the blue line and the gold line, since both lines run through that station.) When it comes to the blue line, I basically still consider myself a tourist. Even though I ride the gold line all the time, I've only stepped on the blue line a handful of times. On this occasion, I rode the blue line from 16th Street to Franklin Station and back, which allowed me to see the sunset over Sacramento from both directions. It was actually a really beautiful view. It made me think about how some of the views from the gold line are pretty interesting, too, but I'm just too used to them to notice anymore. It's funny how we can start to take beautiful things for granted as soon as they feel familiar. Franklin Station itself seemed very clean. Other than two other people waiting to return on the same train, it was empty. This might have something to do with the criminal activity other reviewers have mentioned, but I was fortunate enough to not experience any. I also didn't notice a security guard, but it's possible that they were roaming around the (very large) parking lot. It's possible that I just missed them, since I was only there for a minute. (I have personally not had any issues with blue line trains running late, although I could write a book on all my issues with the gold line.) Immediately upon arriving to the station, the rider is struck with the visual of a large copper arch-- a work of art called "Esperanza," created by a group of artists led by David Best. Upon doing a little research, I learned that Esperanza is one of many temple-like, artistic structures built around the world by a group of artists who call themselves The Temple Crew. More information on these temples can be found at thetemplecrew.org According to the website: ""Esperanza" was created to serve as a beacon, welcoming the hard working, diverse community of south Sacramento. Though reminiscent of a temple, the arch is not intended to reference a particular culture or religion, but invites individual interpretation. The intricately cut steel temple-like structure evokes the feeling of a sacred and safe place, a metaphor for the importance of public transportation that serves this community. A text component, including such phrases as "I see you have a family to take care of" and "I see you searching for a better life" speaks volumes to this community. At its most elemental level, "Esperanza" serves as an inviting entrance to the station and community landmark." Overall, it's a nice-looking station, especially at sunset.

I drive by this light rail station every day and it is always quite busy. The Franklin light rail…read morestation is conveniently located where Elk Grove transitions to South Sac. The SACRT light rail conveniently provides Elk Grove commuters with an economical, and "green" option to get downtown. With that said, here are a few other noteworthy reasons to use the Franklin SACRT light rail: 1. There are plenty of parking spaces & the parking lot is extremely safe as there are cameras everywhere & it's patrolled by SacPD. (I've personally observed at Sac PD SUV in the parking lot when I drive by in the AM and PM.) 2. There are bicycle lockers at this rail station, which are also monitored by camera and Sac PD 3. You'll save money on gas as well as wear and tear on your car. 4. And for those who commute, you will not be sitting in traffic on the 5FWY dumping emissions into the atmosphere. Be adventurous and check out this beautiful light rail station. Afterall, should you decide to start commute by using sac light rail at this beautiful station, you might possibly arrive to work less anxious and stressed from downtown gridlock. You

I want to put my Regional Transit in Barbi's District…read more I think SAC does a good job with its buses, better than other major Cali cities in some regards, and I'm impressed for the most part. The reason for the reduced star rating is that they keep ticketing people (over a hundred dollars) for not paying, even when they paid and the machine didn't register properly, even when they just forgot but have a monthly pass, they don't care... and I don't understand how this is supposed to encourage people to use pubic transportation? I meant public, but that too.

There should be a rating of zero stars or perhaps negative stars. Just crashed my bike on…read more deteriorating light rail crossing. When I got on the train with my bike I was ordered off because I had blood on my face. It was not dripping on the seat or floor. Today was mh last RT ride.

Transport gentlemen Robert and Hugo very committed and good, on time and very customer oriented…read more Was excited to find a good transport business for my Dad having to use a wheelchair during his illness. The company requested a set amount for transport of my father from Skilled Nursing Facility to doctors appointment, but said Eric, guy that runs business, was not available to adjust amount for shorter distance that it ended up. Hugo assured us that Eric would adjust refund accordingly, I double checked and said are you sure? Hugo assured me Eric was good for his word. I tipped nicely and agreed to transaction knowing my Dad had no other choice for transportation in a wheelchair. I followed up with Eric regarding refund, and he actually said he had sent the amount to be processed and it never was. Have followed up with Eric multiple times over past month, and of late asked Eric to please honor his word and the business, Care Express Transport, with no response and no refund; business cannot be trusted in our experience, as Eric will not respond. If we hear from him, and he honors the transaction fairly, will follow up accordingly.

Wish they had better dispatchers. The customer service I received from Maria today was crappy. Not…read moreonly do they send the driver's on break during your scheduled pick up time, but then they tell you they have a 45 minute window. They also want to argue over the phone instead of coming to a resolution. Need to hire dispatchers that have common courtesy and know when to apologize for their companies wrong or inconsiderate actions.

I can not say enough about this service. It will not get you to your destination on time nor will…read moreyou be picked up on time. The drivers pass your destination and continue picking other riders up. Paratransit is the worst service CA offers

Shuttle was on time. Price was right. Clean vehicle and…read morefriendly service. Really can't ask for more.

There were issues with the driver staying within the lane on multiple occasions. Also, they did not…read moretake us to our airline, but to a bus parking area, with no instructions on where we needed to go. Due to no signage present, we had to go back and ask the driver where to go. The only thing that told us where to go was inside the elevator. No signage from the drop off in to the elevator. The company was contacted and promptly did respond, siting the only time drivers don't stay within the lines is due to avoiding obstacles, but this wasn't our experience. It also indicated rules that commercial vehicles cannot take you to the airline drop off. Except every other company we have used have done this. And, the company others in our party used for this trip (left from different cities), took them to the airline drop off. If nothing else, it should have been explained to us that we would be going elsewhere, but it wasn't. Will not be using this company again.