Best regards to Renata F; your review contains a misleading and highly one-sided account that omits the customer's own inappropriate conduct toward staff during the interaction.
The customer entered our business already escalating the situation over pricing and had deliberately withheld any response until my employee broke eye contact. Meaning, despite repeatedly objecting to prices over $20, the customer continued selecting and trying on sunglasses outside of her stated price range, also Based on her increasingly aggressive and intimidating behavior, there was genuine concern she might damage the merchandise. I'm not exaggerating when I say this customer snatch each of those $$$ sunglasses out my employees hand.
So I Redirected her to the section that matched what she was looking for and for her budget, rather than continuing to shop, she remained where she was and stared down our employee in a grudgingly manner. Her behavior made our staff uncomfortable and contributed to an increasingly hostile environment inside the store.
(When you entered the store, you walked directly to our premium display case. At that point, my employee was trying to understand what you were shopping for. Showing merchandise is a standard part of customer service, not being "pushy." she continued assisting you and allowed you to keep shopping, giving you the benefit of the doubt and treating you with courtesy throughout the interaction.)
Now at a later point, the customer crossed a serious boundary by physically taking possession of one of our employee's key. To be clear, this was not a pair of sunglasses it was an employee's key. Our $20 selection is not under lock and key. Now despite this menacing and inappropriate behavior, our employee remained calm, offered to open the case and no matter what I said Renata F. immidiately rejecting and insisiting to take herself to the $20 area, and our staff continued to redirect the customer to visit other areas of our store to see the exact pairs of sunglasses from what was just overstock, and this can not, and after so much reassuring to this customer still with a good attitude having to pull this customer hand off of our key where she was again just agitating a grudging stare off. It's clear to point out that your ability to follow directions was lacking adequacy the entire time of serving you. And so she continued serving both the customers.
The situation escalated further when RENATA F. Separated herself to a nearby sunglasses display, again not our $20 selection. Now she's mishandling merchandise quickly cracking and damaging quality sunglasses. That is exactly why I chose not to hand her additional merchandise in the first place. After enduring repeated disrespect and disruptive behavior, our employee took into account all of your actions and stepped away from you both to the other side of the room to where is the $20 selection. At that point, decisions were made as the focus was on immediately stopping the destruction of store property. The statement made literally so quietly to herself that she wouldnt think you will even hear was to immediately stop store destruction rather than an attempt to insult this particularly disrespectful customer.
And then one final point, mean girl, now while you're yelling at me across the room, your own guest repeatedly sided with our staff about your conduct before you turned your hostility toward him as well. You snatched sunglasses out both of his hands and even off his face. Your behavior throughout the incident was completely unacceptable.
You also left the store before law enforcement could be contacted regarding the damage caused to at least four pieces of our merchandise (no I'm sorry, after viewing security footage you went down multiple rows of merchandise and you quickly broke around 20 items in our store). So your claim that this was "unprovoked" is simply not consistent with what occurred and you're a liar.
Those are the events that actually occurred. They should not be misrepresented or rewritten to shift responsibility away from the conduct that took place inside our business.
We believe your review is not an honest or balanced reflection of the experience and was written primarily to continue an attack and intimidate staff after inappropriate behavior occurred in the workplace. We ask that Yelp evaluate the review left by RENATA F. under its policies regarding misleading content, harassment, and unfair targeting of employees. read more
