I have been using this firm for over 15 years. In the past, I have received good and timely service. This year, it took 3 weeks for someone to answer the phone so I couod get the fax number. The voicemail box is always full so you cannot leave a message. Once I got the fax number I waited 2 weeks to check if my taxes were done, and started getting the runaround. First couple times someone said they would call me back, the I literally set on hold for 2 hours until I had to go home. I have yet to hear from anyone. This will probably be my last year using Gabriels firm. read more