I've been a customer of this bank for some time, and no wonder. This bank is a big deal! I know…read morealmost all the staff and never have to worry about being recognized when I walk through the door. The staff goes above and beyond, as exampled by this experience with Jordan, Assistant General Manager in La Crosse: I brought to Trevor, the initial associate I encountered, my check to cash, written to me on the account of another bank, representing the remaining balance on an automobile purchase; so, an amount that I was eager to obtain immediately. Trevor was truthful, informing that I could deposit the check with a one- or more-day hold, pending verification of funds: standard precautionary procedure. I've known Jordan since day one of my association with Citizens State Bank. Trevor took my check matter to Jordan, who elaborated on the reason for the hold: bad checks and overdrafts, me left holding the bank bag, all that sort of thing. In desperation (I know he felt it in me), I meekly suggested phoning the issuing bank to verify funds available with a simple phone call, which to my great relief he did for me! Having obtained that verification, he was able to authorize immediate release of the funds. I couldn't have asked for better nor more expeditious service, and doubtless could not at any other financial institution have received it. To say the least, I salute the attention that the staff in La Crosse has paid not only my feeble attempts at banking, but to me as a customer. Cash to coffee (perhaps someday I may be able to say 'dollars to donuts'?), this Citizens State Bank puts out the welcome mat for customer satisfaction.

The people are very nice and able to help with all concerns. Also can get a free iced coffee…read moreanytime. If thats not ur thing you can get coke or mountain dew with a limit of 2 per person. Make sure to get ur punch card punched so u get a free tumbler cup.

Mark Dahlke at 2 Copeland Ave. here in La Crosse gave me such great advice in transferring my 401K…read morefrom my previous job. Very knowledgeable and trustworthy! NKT

I love this bank. In the last seven years I've had extensive experience with quite a few banks, and…read moreSBF is the only one that does everything right. Staff pleasant, knowledgeable, kind, professional. I've noticed they're welcoming to everyone who walks in the door, AND remembers their names. I have lately had need to put one of the bankers to a lot of work, and he's been great. I love the LaX team and hope soon to call on them for more services.

I have banked with State Bank for about many years (maybe 20??) years. Does that say it all? I…read moreespecially like the on-line banking facility that I use extensively. The location i very handy in Onalaska and certainly in downtown La Crosse. I enjoy dealing with the employees when I stop by the bank.

I am on SS. I have two grandchildren living with me. We live on my SS. School was starting Tuesday…read more I had no money to buy school clothes. My Sister cash app me money but Altra froze my account, because I was over 30 days due on my car loan with them. This should be illegal! What if I had a real emergency! ​

The service is not like it was it's not about the people that bank here it's all about the Credit…read moreUnion not the customers I am about to banks somewhere else because of the service. I will never recommend this intuition or Credit Union to anyone, Friends, Family or anybody else the Customer Service is Terrible.

Probably the worst banking branch I have ever had to deal with. I have been with US Bank for more…read morethan 25 years and have enjoyed good customer service. This branch is unusual as I have no issues anywhere else. Avoid this branch if you can and use online tools whenever it is an option.

Spoke to Patricia the branch manager. Her attitude was unbelievable obviously no customer service…read moreskills. Failed to have business team call back. I call her supervisor twice no response. I guess it shows the ignorance of this branch is trained from above

Went in to do a simple banking task and they "did not have a banker in the building that was…read morequalified to do this procedure." It was closing an account by the way. Unacceptable.

Great employees, excellent customers services one of the nicer Wells Fargo branches in the area.read more

I have tried to find out why this bank wants to alienate itself from its older cliental. For years…read moreI have done almost all my banking and getting my account information through their automated phone system. In the last 4-5 years this bank's IT team has made this banking system impossible to use. I have a line of credit that if I used it, I would use the automated phone service to pay it back. Over the last few years the IT department made it so that you can not do this anymore. The first change in the automated system took out the interest which was due on your overdraft amount. So you had to be on hold until someone got all your info, told you that amount and made the transaction. Then the IT department would not allow you to completely pay down the overdraft owed without a customer service rep completing the transaction. After you are on hold, go through giving all your account info so they can get in to your account. Now there is no option to transfer any money within your own account to pay anything on your overdraft. So once again, you get put on hold, then the customer service person would put you on hold again so you can get a person qualified to do this transaction. I have brought this to the attention of 3 different branch managers and a customer service manager on the phone. Here is the lip service I got each time. QUOTE I, the person I told this to will forward this to the proper people to get back to you to try and make your banking experience better. This update was to come from their IT department. 3 years later and no response, not even an acknowledgement that they care and I tell the customer service person I have had it being on the phone for 25 minutes to do a 1 minute transaction. A customer service manager calls me back yelling at me about respect and to take whatever business at ALTRA I have and get out. LEAVE! where does he get off looking for respect when this bank could care less about its senior citizen bankers who have brought on ongoing problem to their attention. This fool does not have a clue of what his automatic banking system does and does not do anymore. If you want respect then show some to your customers especially your senior citizens and see why the complaint was made in the first place. For those thinking online, well my account was purged twice so I do not bank online and now forced to get a paper statement at $3.00/month fee. A way to charge another fee. Bottom line is don't banks want to collect money as easily as possible or do they want to continue to make it more and more inconvenient for the customers who rely on the automated phone service to pay them back. Glad to see that this customer service manager researched this before he told me to get lost and take my business with me.

From the owner: Mission Statement "To create member loyalty by providing…read moreproducts, services and guidance that enable our members, staff and communities to prosper." Vision Statement "Helping You Live Your Best Life." History! Altra was state-chartered in 1931 as Trane Employees Credit Union in La Crosse, WI. Over the years, services expanded well beyond the La Crosse, WI, area and membership eligibility expanded to include more than Trane employees. In 2005, the credit union was renamed Altra Federal Credit Union. The name was chosen to reflect the increased diversity of our membership while honoring our history by combining the words alliance, Trane, allegiance, and tradition. Today, Altra serves members in all 50 states and locations worldwide.

I've been banking here for a decade, maybe two even. I have lived everywhere, and even when I was…read moreoverseas in the Navy, I still banked through them. Even now, I've been living in Las Vegas going on six years, but haven't gotten another account elsewhere, even something closer to me. And for one simple reason: they are awesome. Dorothy has kept the Credit Union in check and is one of the best people to bounce any questions off. And everyone who is there or has been there have always been awesome to my wife and I. Without a shred of doubt, one of the best places to bank, nationwide.

Verve took $500 out of my account due to them not investigating a dispute PROPERLY. Not only that…read morebut their customer service over the phone and in person is absolutely disgusting and disrespectful. I did not know that it was okay for employees to belittle customers. Beware banking here, they care very little for customers.

I can't believe the incompetence of your tellers who work with customers at either your La Crosse…read moreor Onalaska locations. I pay my hairdresser by check, and she deposits it at either your La Crosse or Onalaska location. I have two checking accounts at Marine. The one we opened in 1980 has an account number starting with 102. In the early 2000's, we bought a duplex in Minneapolis and eventually opened a checking account which starts with 101. If your tellers would look at the number on the check instead of starting with 101 by default, I wouldn't have any problems. I called once to complain, but was told the solution was simple, they would transfer the dollar amounts to the correct accounts. I can do that. You need something in your system that compares check numbers. Two checks cleared my 101 account. The correct one was #5367, the incorrect one was #12729. A simple prompt in your computer system would pick up that the check sequence is incorrect. I have pulled thousands of dollars from transferred them to TrustPoint. I am almost ready to pull all my money from Marine and do my banking with Altra. The major problem is I have multiple accounts paid automatically from this account, some of them only draw on the account once a year. I have a credit score of over 800 and don't want to ruin it by starting to "bounce" payments on these accounts. My frustration level is off the charts.

We have always had 2 banks with Marine being our main bank. We always move money from my husbands…read morebank to this bank. This week, we deposited our money like usual, and I received an email saying they were holding the check until Feb. 14. I deposited it on Feb3. It was for less than $500. For some reason it had been flagged. My husband went to his bank and withdrew the money and took the cash to Marine. They wouldn't cancel the check that was deposited. They said we had to prove there was money in that account. My husband showed them the receipt he had gotten from the bank. Marine is seriously the worst bank ever. There hours suck. They charged us an overdraft fee for 57 cents. Stay far far away. Did I mention they don't open until 11AM? Takes banker's hours to a whole new level.