If you sign up for opting out of overdraft fees there's always ways that you can still be charged…read morebecause I have learned that even though I opt out of something I'm getting charged three plus dollars daily and I'm close to $100 and it keeps going up and I'm on a fixed income so I highly would not recommend because they're not trying to fix it or nothing.

Winona National is outstanding. I got an account here when I was in college, and I still use it…read more They have a wonderful staff, and impressive building. It's hard to compliment a bank, but I have no complaints, and I have received nothing but outstanding service over the years.

I've been a customer of this bank for some time, and no wonder. This bank is a big deal! I know…read morealmost all the staff and never have to worry about being recognized when I walk through the door. The staff goes above and beyond, as exampled by this experience with Jordan, Assistant General Manager in La Crosse: I brought to Trevor, the initial associate I encountered, my check to cash, written to me on the account of another bank, representing the remaining balance on an automobile purchase; so, an amount that I was eager to obtain immediately. Trevor was truthful, informing that I could deposit the check with a one- or more-day hold, pending verification of funds: standard precautionary procedure. I've known Jordan since day one of my association with Citizens State Bank. Trevor took my check matter to Jordan, who elaborated on the reason for the hold: bad checks and overdrafts, me left holding the bank bag, all that sort of thing. In desperation (I know he felt it in me), I meekly suggested phoning the issuing bank to verify funds available with a simple phone call, which to my great relief he did for me! Having obtained that verification, he was able to authorize immediate release of the funds. I couldn't have asked for better nor more expeditious service, and doubtless could not at any other financial institution have received it. To say the least, I salute the attention that the staff in La Crosse has paid not only my feeble attempts at banking, but to me as a customer. Cash to coffee (perhaps someday I may be able to say 'dollars to donuts'?), this Citizens State Bank puts out the welcome mat for customer satisfaction.

The people are very nice and able to help with all concerns. Also can get a free iced coffee…read moreanytime. If thats not ur thing you can get coke or mountain dew with a limit of 2 per person. Make sure to get ur punch card punched so u get a free tumbler cup.

Mark Dahlke at 2 Copeland Ave. here in La Crosse gave me such great advice in transferring my 401K…read morefrom my previous job. Very knowledgeable and trustworthy! NKT

Went in to do a simple banking task and they "did not have a banker in the building that was…read morequalified to do this procedure." It was closing an account by the way. Unacceptable.

Great employees, excellent customers services one of the nicer Wells Fargo branches in the area.read more

Probably the worst banking branch I have ever had to deal with. I have been with US Bank for more…read morethan 25 years and have enjoyed good customer service. This branch is unusual as I have no issues anywhere else. Avoid this branch if you can and use online tools whenever it is an option.

Spoke to Patricia the branch manager. Her attitude was unbelievable obviously no customer service…read moreskills. Failed to have business team call back. I call her supervisor twice no response. I guess it shows the ignorance of this branch is trained from above

this branch is the very worst in Winona. very unfriendl, unhelpful and truly not a place to keep…read moreyour money in. I have been with credit unions and was never treated as poorly as I was today. I DO NOT RECOMMEND this bank!

After several years of dealing with a Large Bank "Store" Chain, which I didn't feel welcome. The…read morepersonnel of this financial institution are willing to help you with your situations. They offer a wide variety of service and products that anyone would love. I recommend you check out their website and see what fits for you!